SKILLS:

• Windows Server 2003, 2008, 2012
• Customer Service
• Project Management
• WAN and LAN Networking
• Linux
• Computer Training/Presentations
• Microsoft Office and Access Databases
• ITIL Standards
• Computer Troubleshooting, Configuration, and Deployment
• VMware
• Computer Imaging
• Help Desk Management
• Microsoft Office and Access Databases
• Firewall, Configuration, Deployment and Maintenance
• VOIP Systems
• Asterisk Based Phone Systems
• Cisco Unified Communications
• Cisco Prime and Prime Deployment
• Cisco Unity and IM & Presence
• Store IT Planning, Construction and Installation
• Retail IT Systems
• IT Management
• Surveillance Systems (Camera placement/configurations and server systems)
• PCI Compliance
• Change Management
• Splunk
• WebEx
• Point of Sale Systems

PROFESSIONAL EXPERIENCE:

Network Engineer

Potomac, Maryland

Responsibilities:

• Manage a Cisco Unified Communications system for over 450 employees.
• Troubleshoot issues with users, phones, instant messaging clients, and voice gateways.
• Oversee licensing and purchases for the system.
• Assess and decide future changes to the phone system infrastructure.
• Leading a project to deploy Cisco Unified Communications to over 100 stores with 1500 phones.
• Design and implement dial plans on Cisco Communication Systems and Cisco ISR voice gateways.
• Installed, configured and deployed Cisco Prime Collaboration Assurance
• Use network management tools such as Cisco Prime and PTRG to monitor network health.
• Work with business operations to find, plan, and deploy new software, hardware, and other infrastructure changes.
• Manage and support help desk workers to provide a high level of support for end users.
• Working to implement an integrated beacon and CRM system.
• Configure and deploy virtual machines using VMware ESXi.
• Assist in selecting telecommunication service providers.
• Use PRTG to monitor to monitor network hearth.
• Do packet traces using Wireshark to analyze and troubleshoot network traffic.
• Integrated a Toshiba Strata CIX phone system with Cisco Unified Communications using SIP trunking.

IT Manager

Rockville, Maryland

Responsibilities:

• Managed IT infrastructure for thirteen locations with over five hundred employees.
• Configured, maintained, and installed VOIP phones systems.
• Hired and managed contractors for new store infrastructure build - outs and existing store upgrades.
• Planned, configured and installed all hardware and software for new grocery stores.
• Offered a high level of IT support seven days a week, running the help desk, coordinating data and desktop personnel to resolve any issues.
• Built, configured and deployed a help desk ticketing system, an imaging server and upgraded firewalls.
• Designed a reliable solid state fan -less point of sale system that offered a much higher level of reliability.
• Managed all networking, including VPN connections, wireless networks and LAN/WAN connectivity.
• Ordered and budgeted for new equipment and software.
• Built, ran, and installed all camera security systems.
• Contracted with internet service providers, getting competitive bids, ensuring reliability of the network, and saved over $20,000/year.
• Designed and deployed a failover internet system for greater internet reliably.
• Designed and deployed a VOIP fax system and saved the company $10,000/year.
• Developed and deployed a Nagios based cloud server alerting system .

IT Coordinator

• Resolved customer computer problems in a large and diverse computing environment with Windows, UNIX, Macintosh and mainframe operating systems.
• Researched solutions to customer computer problems using a Footprints call tracking program, the Internet, University of Confidential contacts and my knowledge of computing.
• Presented Office of Information Technology information to new parents attending orientation
• Trained new employees in customer support at the OIT Help Desk.
• Managed the OIT Help Desk .
• Oversaw the Hardware Rental Program at the OIT Help Desk.
• Scheduled and prepared equipment rentals.
• Repaired, improved, updated and oversaw the Microsoft Access Hardware Rental Database.
• Created and ran financial reports for the program.
• Configured, deployed, and troubleshot Windows and Apple computers in technology classrooms and computer labs

IS and Database Administrator

• Administered Windows NT Servers and databases in a production environment.
• Developed and implemented server security, anti-virus software, backup strategies and utilization plans on NT Servers.
• Ran a Windows Terminal Server with Citrix Metaframe.
• Administered MSSQL 7.0 database.
• Developed and implemented an automated system for transforming and transferring data from MSSQL 7.0 to AS400 databases using stored procedures, and remote AS400 commands.
• Created and implemented data transfers between AS400 and SQL databases using MSSQL7 Replication and Microsoft Access, IBM Data Transfer Utilities and Excel.
• Wrote SQL and AS400 queries to gather, transform and distribute data.
• Supervised and maintained Platinum for Windows Pervasive SQL 7.0 production and Sybase payroll database.
• Remotely administered a computer network, production software and payroll software at a manufacturing plant in North Carolina.
• Oversaw and troubleshot the LAN and WAN network.
• Configured Cisco Routers and planned network upgrades and changes.
• Troubleshot and configured end-user workstations, laptops and Macs.
• Found, priced and purchased new equipment and software and plan its deployment.
• Assisted in the administration of IBM AS400.
• Worked with outside vendors and contractors in day to day management of telephone s, power and security syste ms.