Technical Support Representative Resume Takoma Park, MD - Hire IT People

PROFESSIONAL SUMMARY:

Highly motivated and CompTIA A+ and Cisco (CCNA) certified technical support professional with experience of installing and implementing computers’ components, troubleshooting of hardware and software issues: software malfunction, hardware breakdown or Internet connection, analyzing and resolving technical problems with outstanding customer service.

TECHNICAL SKILLS:

Windows XP/Vista/7/8/10), & Mac OS
Installing and configuring Software and Hardware such as peripherals: printers, scanners and projectors
Diagnosing &Troubleshooting computers & network connectivity
Upgrading of Computer Systems
Routing and Switching
IP addressing and Subnetting
LAN/WAN
Data Entry and Analysis
Tracking Inventory
Managing Financial Reports
Responding to customers’ requests in telephone and mail
Customer Service
Communication
Problem solving
Interpersonal skills

PROFESSIONAL EXPERIENCE:

Confidential, Takoma Park, MD

Technical Support Representative

Responsibilities:

Configured and tested customer PC’s, installed software, and analyzed functionality of peripheral appendages.
Administered configuration and organization of network equipment for the company.
Prepared and upgraded systems for new and backward compatible PCs in support of old systems still in use.
Diagnosed and troubleshoot technical and connectivity problems of the machines.
Provided business - clients with efficient support Responded to customers’ requests in phone calls, emails, and in-person.
Maintain updated knowledge of company products and services to better provide customer support and service solutions
Collected, consolidated and analyzed technical and business requirements from customers.
Recommend appropriate items and technological business designs that align with the company’s requirements.

Confidential

Technical supporter and junior network administrator

Responsibilities:

Installed and configured computers’ peripheral components and software applications including printers, scanners, drivers, Windows, Microsoft office and antiviruses.
Resolved all issues of client sides like login error and password reset, printing dilemma, connectivity problems, and virus removal.
Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
Responsible for monitoring and general fault finding and troubleshooting of networking and software & hardware.
Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
Configured and organized networking infrastructure including switches, routers, security structures, firewalls, and network protocols.
Assisted and provided guidelines to faculties to help them properly utilize computer system resources to ease teaching and learning process