SUMMARY:

• A System Support Analyst with experience in the monitoring, analysis, software/database loads, system backup, FTP Servers, installation, integration, assembly, fixing software/hardware, Training, helpdesk support and documentation utilizing Windows, Sun/Linux OS, HP openview and Remedy within a Unix and Windows environment.
• In addition possesses strong verbal, analytical, interpersonal and presentation skills and has a bachelor’s degree in Computer Information Science, Hadoop Administration certification, Server 10 Administrator: Qualified Candidate and fifteen years of experience.
• Experience in installation, configuration and administration of Tableau Server in a multi - server cluster and single instance environment
• Experience with creation of users, groups, projects, workbooks and the appropriate permission sets for Tableau server logons and security checks
• Administering Tableau Server 9.x or later, Tableau Desktop 9.x or later on Windows Server 2008R2, 2012 R2.
• Can create and manage Tableau Sites
• Experience using TABCMD and TABADMIN.
• Knowledgeable in Performance tuning, working with custom admin views and performance recorder.
• Can perform upgrades, patches, scheduling and task management.
• Experience in setting up SAML, Kerberos and Open ID Connect single sign on functionality in Tableau Server.
• Configuring Tableau Server in high availability
• Configuring active/passive Tableau repository and data engine/file store creation and decommissioning process.
• Knowledgeable in performing Tableau server backup and restores.

TECHNICAL SKILLS:

Operating System:  Sun Solaris 8,9,10, Windows 2003 Server, 2008 R2, 2012 Server, Windows 7, 8.1, 10, VMVare, Citrix, Red Hat Linux 5/6, Cent OS 5/6

Hardware: Sun Enterprise 420R/220R/480R/V240/V20z, Sun Netra T1, Ultra 2/5, X4100/X4200/X4600/X4140/X4150/X4170/T2000, and Sun SCSI, Intel based workstations and servers, Sun StorageEdge L700, L40, various disk arrays and tape silos, Dell PE 2650/2950/1850/1950/710 , IBM xseries 345/346/255, HP DL360/380/385

Software: Veritas Netbackup, MS Office 2000/2003/2007/2013 (Word, Excel, PowerPoint, Outlook), Acrobat Reader, Winzip

Databases:  Oracle 10g/11g, Sybase 12.x, 15.x, MySQL

Scripting:  Bourne Shell, Korn Shell, C Shell, bash

Networking:  LAN/WAN, TCP/IP, NFS, NIS, DNS, Telnet/FTP, DHCP, LDAP and Terminal Server

PROFESSIONAL EXPERIENCE:

Confidential

Hadoop Administrator

• Install, maintain and tune 35 ­node Hortonworks hdp 2.2 hadoop cluster
• Monitor Hadoop cluster though Ambari, implemented capacity scheduler to share the resources of the cluster for the mapreduce job s given by users.
• Manage and review Hadoop log files, file system management and monitoring Hadoop cluster capacity planning.
• Expertise in support activities including installation, configuration and successful deployment of changes across all environments
• Importing and exporting data in hdfs using Sqoop.
• Performance tuning of configuration parameters for heap size/JVM, familiar running hadoop services and daemons in pseudo and distributed environment.
• Configuring HDFS high availability and managing jobs.
• Knowledge on Hadoop HDFS architecture, MapReduce/YARN framework and ecosystem like Pig, Hive, Scoop, Flume, Impala, Zookeeper.
• Experience in cluster planning, designing, deploying, performance tuning, administering and monitoring Hadoop ecosystem.

Confidential

Unix Administrator

• Performed build, configuration and installation of Solaris, Linux O/S for new environment, supported business critical applications (internal trading application), system, hardware, software, and database.
• Monitoring of Brass machines for Sungard and clients, system level CPU and resource usage, and processes for Interface and production support.
• Managing upgrade of Linux and Solaris servers.
• Managing all rebooting & part replacement activities.
• Installation of patches and packages.
• Configuring and managing network interfaces
• Configuring and monitoring disk mirroring, striping using LVM.
• NFS configuration & administration.
• Server Hardware support like Dell Power Edge, HP Proliant, and Sun Sparc & X series.
• Performed User ID creation, modification, deletion and maintain server security.
• Experience with virtualization in production environment.
• Performed server deployment, upgraded firmware, diagnose production problems on unix/linux machines.
• Performed daily releases on production/uat/dev servers and coordinated these changes with appropriate parties for verification of functionality.
• Deployed in-house application on client machines and tested it with customer before it went in production.
• Monitored and responded to problem or change tickets raised by other groups via ticketing systems, document resolutions to issues for future troubleshooting and problem solving.

Confidential, NY

Support Analyst

• Monitor the systems for performance and problem, log all incident and requests for software, hardware, package addition on system and application. Ensure thorough turnover reports are communicated to relieving personnel
• Performed backups on Omniback Manager II, mount and dismount media on servers. Catalog all media for that days use, box, and send to off-site facility all daily off-sites tapes.
• Performed restore request for user on daily basis, run, execute all daily procedure as Documented (run end-of-day application, run various application scripts, monitor production systems, monitor backups) and reset user password using ACE administration tool.
• Implement best practices regarding system monitoring, change control, service level agreements, and ensure that company's policies and standards are followed.
• Worked on project of capacity planning in build of new DR data center.

Confidential

System Support Analyst

• Provided the 24x7 Global support within a Data Center environment, by maintaining the Company's critical and real-time servers that provided the services which included: the stock quotes, trade execution, Internet access, and online trading.
• Primary responsibility was to provide the network and system monitoring in a cohesive and accessible manner, responsible for the tracking down and fixed both the software and hardware problems using research and analysis skills. Solutions for this task included: Telnetting in a Sun Solaris box using HP OpenView, TIBCO Hawk, and Smarts Incharge to implement an advanced system of fault detection and tracking.
• Performed the installation, assembling of the computers and servers, installing software, running and terminating the LAN cabling, and setting up peripheral devices, also familiar with the inner-workings of a data center and the Change Management Process for server installation and retirement.
• Experienced in performing tape backups on StorageEdge L700 and 40 using system management tools including: Veritas Netbackups and Volume Manager.
• Assisted in preparing infrastructure documentation and run books including technical design and operational manuals.
• Possesses knowledge of the monitoring Intrusion Detection System.
• Work across sub-department teams in order to ensure seamless integration.