Training Specialist/LMS Administrator Resume , Atlanta, GA - Hire IT People

SUMMARY:

Strong knowledge and experience of Instructor Lead Training, Virtual Instructor Training, Adult Learning Theory, classroom training, training management, and ADDIE methodologies.
Accomplished at Visual testing and collaborating with developers to identify, track and fix software defects.
Comprehensive experience in business operations, project delivery, project life cycle, managing large complex projects, team oriented projects and end - user support.
Highly proficient in personnel development, having trained over 1,000 people in various capacities.
Experienced with documenting processes and procedures for requirements gathering and training initiatives.
Adept at delivering training through methods such as virtual, classroom based, training guides and job aids.
Proficient with analyzing users’ needs through follow-up testing, surveys, interviews and needs analysis.
Experienced at providing editorial review support to program staff on written materials, including IT and project related technical documents and presentations for client deliverables.
Experienced with conducting, organizing and supporting new hire orientation and foundational training courses.
Skilled at generating reports for tracking attendance and assessment metrics from participant surveys.
Experienced with End-To-End, Black Box and Regression software testing of assigned products.
Knowledgeable of managing courses, participation and scheduling within a learning management system.
Articulate communicator, establishing lasting relationships with management, clients and personnel at all levels.

TECHNICAL SKILLS:

SCORM (Sharable Content Object Reference Model)
Windows OS
MS Office Suite
MS Project
MS SharePoint
Visual Studio 2013
Test Manager 2013
Team Foundation Server 2013
Software Development Life Cycle
Lectora
Brainshark
Visio
Adobe Acrobat
Articulate

PROFESSIONAL EXPERIENCE:

Training Specialist/LMS Administrator

Confidential, Atlanta, GA

Responsibilities:

Manage the registration of participants, schedule of training sessions, opening and closing of courses within the Confidential .
Send out invitations and track attendance for training classes.
Generate reports that track session attendance and survey assessment metrics for classes.
Maintain training records for participants and courses within the Confidential .
Schedule trainers and vendors, reserve classrooms/labs, coordinate classroom/lab setups, ensure course materials are available to participants at Confidential division.

Training Specialist

Confidential, Atlanta, GA

Responsibilities:

Engaged with the target audience through discussion and interviews to identify strengths and weaknesses of the current training program and modules.
Assisted with the initial design phase of a new training program for the DSAT division.

Service Systems Analyst

Confidential, Atlanta, GA

Responsibilities:

Handled troubleshooting and system support for 1000+ end-users of the Secure Access Management Services system, including hardware, applications, installations and configurations.

Training Specialist / Business Process Analyst

Confidential, Atlanta, GA

Responsibilities:

Monitored user feedback to ensure in corporation of user responses into training programs and sessions to maximize ROI.
Prepared thorough documentation from over 60 interviews into preformatted Confidential templates.
Managed and produced training project plans, LMS Moodle platforms and content for reengineered business processes or new technology enhancements to over 400 users.

Training Specialist/QA Software Manual Tester

Confidential, Atlanta, GA

Responsibilities:

Spearheaded training initiatives for Confidential personnel on the National Select Agent Registry (NSAR) system, Outbreak Management system and Epi Info by classroom setting, webinar and one-on-one sessions.
Facilitated in person training and webinars for users in the field and users in the local area.
Participated with User Acceptance Testing (UAT) regarding product enhancements.
Created and provided updates for operational documentation and system training guides.
Worked with teams of developers, subject matter experts (SMEs), DBAs and other support personnel to create learning programs aimed at the designated audiences.
Designed and produced learning solutions for the user base involving a variety of formats, such as online learning, in-person classroom and webinar/Live Meeting based training sessions.
Performed manual Regression testing and uncovered defects after software enhancements.
Recorded and archived quality assurance test results and defects in bug tracking software.
Executed delivery of over 60 virtual, small group and classroom instructor training sessions for software systems.

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Training Specialist/lms Administrator Resume

Atlanta, GA

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