Technical Resources Administrator Resume Bristow, Virginia - Hire IT People

TECHNICAL SKILLS:

Operating Systems: Windows 7, 98, 2000, Vista, XP; Classic OS, Mac OS X 10.6, Mac OS X 10.8;

Software Applications: BMC Remedy ticketing system; Camtasia Studios; Compass Downloader; Five9 Virtual Contact Center; Lotus Notes 8.5.4; MASterMInd Business; MASterMind Monitoring; Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); MMS CRM; Opti Time GSS; Pivotal Tracker; Remote Programing Software; SAP; SharePoint; Solidworks; Supportworks; vLookup;

Hardware: Cisco IT Essentials (PC software and hardware); Apple desktops, tablets, phones, and laptops; Android phones tablets and devices; Blackberry phones; Dell desktops & laptops; HP desktops, laptops, and printers; Lenovo ThinkPad laptops; general computer builds, repairs, and upgrades; hardware installations, swaps and maintenance; general networking experience (running cables, troubleshooting connections, activating ports)

Others: Basic blogs & wikis; basic understanding of database and SQL; break - fix; clerical skills; customer service support (email, phone, and in person); data entry; desktop support; help-desk support; leadership experience; managing personal, office, and cloud based CRM systems; TCP/IP; technical analysis; technical writing; web authoring and publishing basic HTML

PROFESSIONAL EXPERIENCE:

Confidential, Bristow, Virginia

Technical Resources Administrator

Responsibilities:

Performed daily maintenance and service checks of vehicle and equipment
Maintained discipline of 40+ students while observing and obeying state laws and mandates
Assisted students, parents, and teachers off and on the bus while maintaining safe and positive space for the students

Confidential, Manassas, Virginia

Technical Resources Administrator

Responsibilities:

Administrated cable, internet, and phone services, equipment, and resourcesAdvised on the procurement of equipment
Began as temporary assistant, promoted to part time driver and activities specialist, sought additional training, I am now Technical Resources Administrator
Managed online and interpersonal communications and developments

Confidential, Gainesville, VA

IT Corporate Solutions Intern

Responsibilities:

Administrated security protocols for over 150 corporate clients including fortune 50 businesses
Assisted corporate clients and on-site techs in troubleshooting, testing and set up of equipment
Confirmed equipment within minimal or mandatory specifications and updated customer accounts

Confidential, Chantilly, Virginia

Scheduling Specialist

Responsibilities:

Called over 150 members to schedule appointments daily in addition to personal callbacks
Exceeded the KPI quota by 180% during my first week after training
Maintained HIPAA Privacy standards in conjunction with inbound and outbound callls
Regularly recognized for maintaining 0% decline ratio well under the goal of 36%

Confidential, Dulles, Virginia

Retail Sales Associate

Responsibilities:

Rated 17th in the region out of over 200 employees
Sold high end headphones, tablets, phones and other electronics to domestic and foreign travelers
Sold a pair of the store's most expensive earbuds within my first week of being on the sales floor
Trained in managerial facilities and entrusted to open and close the store

Confidential, Washington, DC

IT Corporate Solutions Intern

Responsibilities:

Managed SAP and Payroll services that affected over 25,000 employees
Tested applications for Win XP to Win 7 OS migration
Gathered and maintained records of application development and testing status
Produced training videos for staff regarding Win 7 migration

Confidential, Manassas, Virginia

Customer Account Executive Level I

Responsibilities:

Troubleshot cable, internet and phone services, related devices, and equipment
Managed incoming subscriptions for new and current customers ultimately improving revenue
Utilized ticketing software to support end-user base of over 1000 users
Endorsed to receive Tier II technical support training

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Technical Resources Administrator Resume

Bristow, VirginiA

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