Communication SpecialistÂ Resume Alexandria, VA - Hire IT People

EMPLOYMENT HISTORY:

Confidential, Alexandria, VA

Communication Specialist

Manage and maintain the company’s website
Manage and maintain the company’s online store
Effectively respond to customer inquiries by phone and email
Redesigned the company’s Recertification payment process, using InfusionSoft which caused an increase in revenue
Provide effective technical support for customers using the InfusionSoft payment portal
Regularly c reate interesting content for the company’s Facebook and LinkedIn pages
Redesi gned the company’s exam scheduling page
Leader of “ Confidential Ambassadors” group
Redesigned the company’s online store
Redesigned the company’s application forms
Converted the company application forms to a digital format using SurveyGizmo
Represent the company at national and local events and conferences
Create SOP’s for company use
Create and send mass emails for the Recertification department to encourage certification holders to renew
Create and send mass emails for the Development department to recruit Subject Matter Experts
Increased recertification revenue by reaching out to expired certification holders

Confidential, Alexandria, VA

Customer Service Specialist

Successfully and efficiently responded to questions and concerns either by phone and email
Entered and edited customer information into the Confidential Database
Process company notifications as it relates to certifications
Efficiently processed customer testing and payment information
Developed training documents for employee use
Trained employees in Departments other than my own
Developed a messaging process to improve communications with customers
Placed in charge of company’s online store which saw an increase in revenue

Confidential, MD

Operator

Monitored the Confidential infrastructure for incidents
Monitored Marriott’s hotel infrastructure for incidents
Effectively documented the steps taken towards incident resolution
Effectively managed the incident resolution process
Usage of the following operating systems:
Linux
Unix
Windows
Created briefings that notified Marriott’s internal and external vendors of website of revenue impacting outages and incidents
Completed batch processing functions using Maestro software and Tivoli Dynamic Workload Console
Resolved over 4000 alarms and incidents in the Confidential environment
Successfully responded to over 3000 vendor inquiries and requests
Efficiently completed tasks using BMC Remedy software

Confidential, Marriott Greenbelt, MD

Guest Service Associate

Confidential, New Carrollton, MD

Senior Data Entry Assistant

Confidential, Montgomery, AL

Assistant

Wrote business proposals, including one for the Confidential Festival that resulted in revenue for the station
Created and managed an active database of over 400 members, in Microsoft Access, for both WVAS and the Alabama Jazz and Blues Federation
Wrote public service announcements promoting community events and public information that was read live on air
Created and maintained a catalog of the station ’ s vinyl albums in Microsoft Excel