SUMMARY:

• Insightful, results - driven IT professional with proven success, designing, implementing and integrating cost-effective, high performance technical solutions to meet challenging business needs.
• Solid knowledge of LAN/WAN network administration and support
• Proven expertise in supporting and trouble-shooting hardware, software, and networking issues.
• Demonstrated ability to satisfy users through analysis and problem resolution.
• Recognized as the “go to person” for immediate resolution to technical issues.
• Organized take-charge professional with exceptional follow through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Strong technical background with a solid history of delivering exceptional customer service. Genuine commitment to quality and customer satisfaction.

TECHNICAL SKILLS:

Hardware: Routers, Switches, Hubs, CSU/DSU, IBM PC, Hewlett Packard, Dell, Compaq, Cisco/Switches Routers (1760, 1721, 837, 877,184, 1841, 1700, 2610, 2800,7200,7500,3750, 3650, 4500) Juniper, M10/M20 Routers, SSG20 and SSG5 Net Screen Firewalls

Networks/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, SMTP, POP, FTP, Telnet, VPN, NetVPN, ICMP, RIP, NAT, IGRP, TFTP, Ethernet, SONET, OSPF, MPLS, VoIP, ATM, Frame Relay, IPSEC, BGP, NFS, HTTP, IGRP, EIGRP, PPPoA, PPPoE, ISIS, T1, T3 (DS3), OC-N

Operating System: Windows NT Workstation and Server, Windows 2000

Professional and Server: Novell, Linux, Sun Solaris, HP-UX, UNIX, Red Hat, and Windows XP

Software: MS Office Suite, SecureCRT, Remedy, NetCool, Citrix, C++, Front Page, HTML, Active Directory, Salesforce, ITSM, Orion, SCOM, Riverbed, SolarWinds, F5 load balance

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Network Engineer

• Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service
• Works as part of a 24X7 staff to delivers network technical support to address escalations providing support for Tier II, Help Desk, Crisis Management, Availability Team, Active Matrix, Field Operations and various other teams/departments
• Physically replaces defective equipment; orders replacement equipment by opening a TAC case with Cisco
• Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements
• Oversee network and equipment upgrades to include IOS, CatOS image upgrades, VISIO drawings, and configuration changes
• Document network problems and changes working in diverse management environments
• Performs configuration restoration on equipment that has been replaced using the SNMP tool; applies TACACS configuration to ensure the device is secure
• Assists with application updates by disabling and enabling servers on various F5 load balancers via the GUI and also the command line

Confidential, Atlanta, GA

Network Engineer II/NOC Engineer II

• Responsible for advance technical support of critical network elements within Confidential Client and Extranet Networks
• Provide a full range of acquiring front-end network, point-of-sale applications, merchant processing support and terminal management services, as well as internet solutions for payment processing and storefront enablement.
• Develop basic IDS / IPS rules to identify and/or prevent malicious activity
• Troubleshooting Cisco/Juniper Routers and Switches, Routing Protocols (BGP, IP, OSPF, VLANs, NAT,ACL, STP, DNS, and Satellite), Dmarc, SmartJack, and Data Circuit troubleshooting
• Managing customer’s network, utilizing Incident Manager, Riverbed, F5 Load Balance, Check Point, Orion, FortiGate, SCOM, ISSG, Zabbix, Monolith, MS Visio, Juniper firewall, and Spectrum to monitor network element alarms, fault analysis, trouble isolation, trouble management, circuit testing, outage reporting, notification, and escalation
• Configured, managed, and upgrade FW, IDS, IPS, NAC, Encryption and a wide variety of other security products/appliances
• Provide Support for merchant acquiring and processing for both debit and credit cards.
• Provides Data Center support that is designed to accommodate the changing power density and cooling needs of the co-location market, while maintaining consistently high levels of customer service and support in the 24X7 NOC (Network Operations Center)
• Conduct cyber intelligence analysis, coordination, and interaction across the GP networks and infrastructure components

Confidential, Chicago, IL

Network Engineer II/NOC Engineer II

• Troubleshooting Cisco/Juniper Routers and Switches, Routing Protocols (BGP, IP, OSPF, VLANs, NAT,ACL, STP, DNS, and Satellite), Dmarc, SmartJack, and Data Circuit troubleshooting
• In-depth knowledge of networking protocols TCP/IP, UDP, and ICMP
• Provides Managed Servers support, Managed VPN, Managed Firewall Service, check Point, FortiGate, ASA 5500, VLANs, BGP, EIGRP, ISDN, MPLS, and Frame Relay support.
• Provides Data Center support that is designed to accommodate the changing power density and cooling needs of the co-location market, while maintaining consistently high levels of customer service and support in the 24X7 NOC (Network Operations Center)
• Provide support for the installation, configuration and shipment of the servers, switches, and routers.
• Managing customer’s network, utilizing Salesforce, Open view, Info Router, Orion, SCOM, NetCool, and CamView to monitor network element alarms, fault analysis, trouble isolation, trouble management, circuit testing, outage reporting, notification, and escalation
• Provide Fiber, Coax, and Ethernet cabling setup for Data Center customers(Rack & Stack)(Tape import and export)
• Capability of installation, set up and maintenance of backup environment, backup software and work along with Sr. storage engineer to keep SAN environment
• Monitor network element alarms, fault analysis, trouble isolation, trouble management, circuit testing, outage reporting, notification, and escalation
• Perform physical security walk-throughs and administration of security sign-in procedures for all colocation customers, visitors, and third parties
• Responsible for switch port scans on all Cisco switches (the speed, duplex, VLANs, cameras, POS Registers, Photo Registers, Take Care stores, and all the equipment connected to the switches)
• Initiated, updated, tracked, and closed trouble tickets (Remedy) on alarmed hardware and software circuit fault isolation using remote test equipment.

Confidential, Chicago, IL

SOC Security Analyst

• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources for POS systems
• Configured, managed, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems for POS systems
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services
• Respond in a timely manner (within documented SLA) to support, threat and other cases
• Document actions in cases to effectively communicate information internally and to customers
• Respond to needs and questions of customers concerning their access to network resources through their managed device
• Adhere to policies, procedures, and security practices
• Resolve problems independently and understand escalation procedure
• Utilize practical experience with TCP/IP networking, Linux, Windows and Network Operating Systems, and Routing and Access Control Devices
• Correlate threat data from various sources. Conduct research and evaluate threat intelligence to develop in-depth analysis and assessment on threats to critical networks and infrastructure components

Confidential, Chicago, IL

Network Engineer /Help Desk Support

• Cisco/Juniper M Router Troubleshooting, Routing Protocols (BGP, EIGRP, OSPF, VLANs, NAT,ACL, STP), CSU/DSU, MUXES, Dmarc, SmartJack, VOIP, and Data Circuit troubleshooting
• Performs ongoing hardware and application support, diagnosing, resolving and or escalating issues
• Utilize the Information Technology Infrastructure Library (ITIL) to provide practices for Information Technology Service Management (ITSM), IT development and IT operations
• Provide support for Windows XP/7/Vista/ Server 2008 R2/Lotus Notes, Office 2003/2007/and 2010
• Troubleshooting Printers, scanners and Computer configuration and installation support
• Basic Active Directory (password resets, create new users, update/add/remove permissions)
• Researches, troubleshoots, and resolves software problems/ User and group administration
• Remote Desktop support and software install and configuration
• Troubleshoot and manage applications such as (SAP, Citrix, Salesforce, Mainframe, Blackberry, P-sync, VPN, Sametime, Web services, IP networking, HTML, WebEx, Avaya phone systems, Mercury, Siebel, CrytoCard, and Iphone/IPad

Confidential, Chicago, IL

Help Desk/Technical Support

• Provide support for Windows XP/7/Vista/ Server 2008 R2/Office 2003/2007/and 2010
• Troubleshooting Printers, scanners and Computer configuration and installation support
• Virus and malware removal/cleaning
• Basic Active Directory (password resets, create new users, update/add/remove permissions)
• Researches, troubleshoots, and resolves software problems/ User and group administration
• Installed and configured FreePBX phone system(VOIP) and mail system(Simplicato)

Confidential, Atlanta, GA

Owner/ IT Consulting

• Provides front line technical support to end users on system and application support (PC Refresh)
• Researches, troubleshoots, and resolves software problems/ User and group administration
• Experience in implementation, support, and management of complex data and voice networks
• Content Distribution Networks and related Internet technologies: In-Depth to Expert knowledge in the areas of DNS, TCP/IP, HTTP, Active Directory, and Norton Ghost
• Experience in managing both voice and data networks
• Experience with Cisco IOS, UNIX/LINUX, SUN Solaris, Apache, Windows 7/Vista/XP, RedHat
• Experience managing IP services such as email and web hosting
• Production Internet services, ASP, CLEC, ILEC, and DLEC experience
• Experienced in E-commerce web analytics, Domains, Hosting, and Emails

Confidential, Atlanta, Georgia

Network Engineer II/NOC Engineer II

• Provided Cisco/Juniper M Routers support in the 24X7 NOC (Network Operations Center)
• Managed AT&T customer’s network, utilizing Netcool to monitor network element alarms, fault analysis, trouble isolation, trouble management, circuit testing, outage reporting, notification, and escalation
• Initiated, updated, tracked, and closed trouble tickets on alarmed hardware and software circuit fault isolation using remote test equipment.
• Worked to develop and/or implement network management tools and processes to improve the NOC capabilities and to ensure quality service levels across all managed networks.
• Resolved customer network issues in Remedy or Netcool on Cisco issues (utilizing the show commands/SunOS 5.6 Generic sun4u Sparc)
• Cisco/Juniper M Router Troubleshooting, Routing Protocols (BGP, EIGRP, OSPF, VLANs, NAT,ACL, STP), CSU/DSU, MUXES, Dmarc, SmartJack, VOIP, and Data Circuit troubleshooting
• Knowledge of Frame-Relay, ATM, T3, F5 Load Balancer, and, T1/LINUX, SUN Solaris, Cold Fusion, ASP, Access, Windows, RedHat, and IIS

Confidential, Atlanta, Georgia

Unix/NT Administrator

• Tier I/II System Engineer Help desk support/Unix tools installation and configuration
• Responsible for providing next level support for Tier I Engineers and Technicians with customer issues, working with senior and junior engineers.
• Responsible for timely resolution of escalated issues on NT (Win98/2000) and Unix Servers, scripting web trends, html, DNS, SQL, (ODBC), Cold Fusion, ASP, Perl, Intermail and mail issues.
• Trouble shooting client server issues using Net Support or Terminal Server access (IIS)
• Created Domains, configured servers, mail clients, Real Audio server, SSL and solved routing issues
• Remote administration of password resets and permission to reset on client servers
• Responsible for trouble shooting Operating System errors on SunOS, Linux (HP-UX), and Apace Servers/ System support in a mixed Solaris/Linux environment.
• Responsible for timely resolution of escalated issues on Unix servers (SunOS 5.6 Generic sun4u Sparc, Ultra 4-Apache/1.3.14), (SAN) scripting, web trends, HTML, DNS, SQL, Intermail, Cold Fusion, Red Hat 7.2, and mail issues (Ipswich-Imail/6.00)
• Resolving issues related to database issues such as Sendmail, Procmail, Access, Formmail, Cdont, J-mail, SMTP, POP3, SSL, and Shell/Perl scripting