SUMMARY:

• Outstanding certifications include Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), VMWare Certified Professional - Network Virtualization & Data Center Virtualization (VCP-NV 6.0 / VCP-DCV 6.5
• Architect, deploy, and troubleshoot SPAN, SNMP & NetFlow based Network Performance Monitoring Tools
• Successfully completed 1 year project delivering Network Optimization Service (NOS) as a member of Cisco’s Advanced Services team
• Member of CA Technology's Best Practice Council
• Appointed SME for developing new CA Education Application Delivery Analysis training modules
• Generates reusable Intellectual Capital in the form of standard customer deliverables
• Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time
• Functioned as an SME Subject Matter Expert for center migration and training
• Trained 200 engineers over 4 weeks in preparation for their pass/fail job placement exam. 178 successfully passed

TECHNICAL SKILLS:

Cisco Data Center Product Line: Nexus Products (N9K, N7K, N5K, N2k) including all available modules and line cards

Cisco Data Communications Network: OTV, Fabric Path, LISP, VPC, VDC, VRF's, VxLAN, VSS

Cisco Operating Systems: iOS & NX-OS

Cisco ASA: 5525/5515 SSL Certificate/VPN/Multi-context operation

Arista Data Center Product Line: 7500/7300/7200/7100/7000 including all available modules and line cards

Network Management Tools: NetQoS/Cisco Prime/ Confidential /Network Instruments/WireShark

Layer 3 Routing Protocols:: Routing protocols BGP, OSPF, EIGRP, MP-BGP, MPLS, IS-IS Technologies

High Availability/Redundancy Protocols:: STP, RSTP, HSRP, VRRP, GLBP, ECMP

QoS Technologies: MQC, LLQ, CBWFQ, WRED

Data Collection Techniques: NetFlow v5/v9, SNMP v1/2/3, RSPAN/ERSPAN

PROFESSIONAL EXPERIENCE:

Confidential

Principal Network Architect

• Lead Infrastructure and Network Operations team(s), plan projects, and organize resources. Manage operations staff, including recruitment, supervision, scheduling, development, performance evaluations, and disciplinary actions.
• Manage Data Center migration projects that require access to the following services: Transport for replication, AWS Direct connect setup for workload migration to the cloud, PBR, and VDC Creations.
• Develop and maintain long-term strategy roadmaps in conformance with overall Infrastructure Architecture and Strategy to deliver end-to-end solutions. Provide input on multi-year development roadmaps of other architectures, task definition, and assignments and scheduling. Assists in the development, implementation and control of departmental budgets.
• Work with business and product leaders to understand business requirements and help them understand how technology tradeoffs influence strategy. Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support/optimal operation of computing and telecommunications equipment, including upgrades for network devices. Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure.
• Designed and implemented a multi-tenant segregated VXLAN-based extensible software-defined data center using MP-BGP EVPN as a control plane over leaf/spine full-mesh architecture
• Cisco Data Center Product Line: 9500/9336/9396/93128
• Arista Data Center Product Line: 7500/7300/7200/7100/7000 including all available modules and line cards
• Technology support for: Cisco ACI Design/implementation/upgrade, VMWare NSX implementation & upgrade, Hitachi UCP, VoIP & Video, F5, Palo Alto FW, Juniper FWs, and more
• NMS Toolsets under management: CA Performance Center, CA IM 2.0, CA NFA/ADA/UCM, Confidential NPM/NCM, Netbrain, Spiceworks, NI GigaStor.

Confidential

Product Manager

• Work closely with customers, sales, and support team to identify key customer pain points and define innovative solutions to address them. Custom integration with Confidential NTA and Gigamon products
• Develop product requirement documents and maintain ongoing product feature roadmaps
• Work closely with the engineering team to drive the product feature development process
• Create, capture, and share knowledge using internal knowledge management and communication tools
• Regularly interact with industry veterans and target users to stay on top of their evolving needs and latest technology trends

Confidential

Sr. Network Management Engineer

• NMS Lead responsible for providing Network Performance Management services to USAA internal stake holders
• Assess/Mentor/Coach team members in areas that will improve their effectiveness in current & future roles
• Assess Gaps and Risk associated with our NMS solution and team structure and ways to mitigate or reduce liabilities
• Create and update NMS Architecture with MS Visio
• FCAPS & ITIL support for infrastructure supporting data/voice/video/WebRTC
• NMS Toolsets under management: CA Performance Center, CA Spectrum, CA eHealth, CA Data Aggregator, Cisco Prime LMS, CA Network Flow Analysis, NI GigaStors, Gigamon

Confidential

Sr. Services Consultant

• Provide workflows for Fault Management, Capacity Planning, & Proactive Reporting
• Provides best practices documentation and transfer of knowledge to appropriate groups on product quality and usage
• Appointed SME for developing new CA Education Application Delivery Analysis training modules
• Member of CA's Best Practice Council
• Architect network/systems solutions or customizes existing network/systems to meet customers' needs
• Perform custom integration with 3rd party applications: Riverbed, Cisco WAAS,MS SCOM, F5 Networks, & VMWare vCenter
• Provide leadership for NetQoS remediation activities for customers by telephone and/or onsite support
• Serve as a mentor to Associate Services Consultants and Services Consultants who are actively engaged as part of the project team on assigned client engagements
• Prepares daily & weekly status reports on all project activities for all stakeholders ( i.e. PM, Practice Directors, etc)
• Teams up with Account Management, Product Engineers, Product Specialists and others to understand customer use cases and develop classroom exercises
• Serves as a implementation expert on CA Service Assurance products: NetQoS Performance Center, ReporterAnalyzer, SuperAgent, NetVoyant, Unified Communication Manager, GigaStor, Event Manager, Anomaly Detector, and ArcServe, Gigamon, IXIA Anue Appliances, APCON Appliance
• Reference architectures delivered in MS Visio/Power Point/& Word
• Business travel of approximately 75 or more percent yearly

Confidential

Network Consulting Engineer

• Network Consulting Engineer for Cisco located onsite @ Dell
• First point of contact for data center migrations
• Lead for following projects: VSS implementation, Wan Capacity, Traffic Engineering, and New Deployment Process
• Network change support for IOS upgrade, failover testing, and project deployments
• Prepare formalize reports on network health, recommendations, and project status to senior management using MS Word, Visio, and Power Point
• Improve protocol and configuration resiliency, validate network topology and network components
• Develop formalized software strategy and update processes for network operations
• Give quarterly presentations to Dell’s VP and Director of Network Engineering

Confidential

Sr. Network Support Specialist

• Deploy, monitor, maintain, develop, upgrade, and support/optimize operation of networking and telecommunications equipment
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure
• Proactively monitor network performance, address potential issues, and flag required changes
• Prepare for disasters by identifying potential problems; developing response plans; managing crisis
• Prepare periodic reports regarding network status by leveraging monitoring tools in place
• Provide Tier-3 support to internal operations staff for network related issues
• Troubleshoot network issues related to OSPF, BGP, and/or EIGRP
• Provision Cisco 15454/15310 for cell tower back hauls services for wireless carriers
• Work with telecommunications vendors to follow up on any open trouble ticket, test circuits or proactively open tickets
• Participate in a 24x7 on-call rotation

Confidential

Technical Specialist

• Provides tier 3-level technical support of data and transmission systems for the NOC in Austin, TX
• Updates and works directly with customers to ensure their circuits function properly. Ensures all customer and technical standards are met according to established SLAs and guidelines
• Oversee network and equipment upgrades to include IOS, CatOS image upgrades, and configuration changes
• Oversaw migration of WAN links to new service provider, designed full mesh WAN, set up TFTP server to backup, and restored configuration and IOS image files for the Cisco routers and Catalyst switches
• Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites
• After-hours supervisor, answering the duty phone during as well as responding to and addressing escalation e-mails, and coach’s peers. Provided reason for outage reports regarding network outages
• Troubleshoot network issues related to OSPF, BGP, and/or EIGRP
• Provision circuits on following transport gear: Cisco Cerents 15454/15310, Ciena Core Director, Nortel 5200,and Ciena ONI
• Participate in a 24x7 on-call rotation

Confidential

Lead Network Engineer /Project Lead

• Planned, directed, and coordinated activities for customers requesting ATM, Frame Relay, L2 Tunneling, QOS, BGP, OSPF, Native LAN, VPOP/DAS, and complementary services. Provided Tier I/II support in a test and acceptance capacity and restored service in a 24/7 call center. Supervised six team members on major accounts projects
• Maintained and troubleshot transports (DDS, Frac-DS1, DS1, DS3, and OC-X); ticketing systems (WFA, GRETA, Remedy, Toolbar/EBTA); network management systems (Alcatel/Newbridge 46020, TIRKS Trunk Integrated Record Keeping System, Lucent Naviscore); testing systems (REACT, REACT PVS); and Agilent WAN/LAN protocol analyzers
• Handled escalated issues in need of immediate attention. Researched chronic customer issues to provide detailed trouble resolution. Investigated problems with support systems and provided recommendations for continuing work until the system was validated