SUMMARY:

• Experienced IT Help Desk Specialist committed to maintaining cutting edge technical skills and Up - to-date industry knowledge.
• Recent college graduate with network administration knowledge, Including back-up, security management, and e-mail systems and applications support.

TECHNICAL SKILLS:

• Windows Active Directory
• Data backup and Retrieval
• Data entry
• Debugging
• Microsoft Windows 7, 8, 8.1, and 10 Proficient
• System Backups
• Website Maintenance
• Network Maintenance

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Wi-Fi Network Engineer

• Terminated male and female RJ-45 connectors for 2,000 customers
• Installed UAP's on an existing networks for over 3,000 clients
• Was a successful on call operator
• Worked with providers to resolve provider outages
• Completed over 3,000 full system travel installations
• Configured UAP's Mikrotik, Mpower, Switches, and Fiber GBIC and Patch Cables
• Successfully installed indoor and outdoor UAP's from a technical and cosmetic standpoint
• Loaded scripts onto Mikrotik Router boards and configured the correct WAN facing IP information
• Used and Added devices to the Zabbix network monitoring system
• Proficiently worked in the Emerald Network Management System
• Create new services and add child services in Emerald
• Proficient in Unifi AP control system
• Created customer private network for a user and connect user's devices to it
• Completed all installation reports with 100% accuracy. Coordinated hardware and software repair processes with outside vendors.
• Set up, tested and configured networks, desktops, laptops and printers.
• Installed motherboards, processors, and RAM and graphics cards.
• Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
• Performed diagnostic tests and repaired malfunctioning hardware and software.
• Diagnosed, installed, configured and repaired computer systems and software.

Confidential, VA

Field Services Technician / Helpdesk technician

• Set up, tested and configured networks, desktops, laptops and printers.
• Coordinated hardware and software repair processes with outside vendors.
• Resolved technical issues for clients in person, on the phone and through e-mail.
• Installed motherboards, processors, and RAM and graphics cards.
• Troubleshot WI-FI and Computer issues and resolved problems accurately and efficiently.
• Repaired and reinstalled software such as Microsoft and Linux.
• Repaired and reinstalled software such as Microsoft Windows and Linux.
• Diagnosed, installed, configured and repaired computer systems and software.
• Performed diagnostic tests and repaired malfunctioning hardware and software.
• Assembled wiring, electrical and electronic components.
• Inspected and tested machinery to diagnose malfunctions. Lubricated shafts, bearings and gears.
• Recorded the type and cost of maintenance and repair work. Recorded the type and cost of maintenance and repair work. Troubleshooted equipment by running electrical and electronic testing devices.

Confidential, Silver Spring, MD

PC Technician / Helpde sk Technician

• Set up, tested and configured thin clients
• Migrated PC's from Windows XP to Windows 7
• Assistant Technician to a Migration Specialist
• Coordinated hardware and software repair processes with outside vendors.
• Installed motherboards, processors, and RAM and graphics cards.
• Performed desktop and laptop repairs for Microsoft, Intel and AMD systems.
• Repaired and reinstalled software such as Windows XP and Windows 7.
• Troubleshot Wi-Fi issues and resolved problems accurately and efficiently.
• Performed diagnostic tests and repaired malfunctioning hardware and software.
• Diagnosed, installed, configured and repaired computer systems and software.

Confidential, Falls Church VA

Substitute Teacher

• Maintained head count and attendance sheets.
• Reported on student progress, behavior and social skills to parents.
• Graded tests and papers and recorded grades for teaching staff.
• Relieved the classroom teacher during breaks.
• Assigned homework assignments and quizzes and wrote corresponding keys.
• Successfully improved student participation in the classroom through integration of creative role-playing exercises.
• Assisted in developing student-led after-school tutoring program to teach under-privileged students.
• Organized grade records to increase reference speed.

Confidential, VA

OIT Help Desk Specialist

• Work-Study Student (OIT Help Desk Specialist in various offices) Evaluated and resolved computer/printer problems for over 200 students Assisted over 2,000 students and faculty with PowerPoint/Word problems/issues
• Delivered Documents to different departments of over 200 faculty members Filed documents for over 55 faculty members of the social sciences department Facilitated meetings for over 1,000 faculty members in various scholastic departments.
• Established compatibility with third party software products by developing program for modification and integration.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
• Aligned office departments and increased inter-department communication and data sharing.
• Supervised and provided direction for six technical direct reports regarding network activities.
• Recommended network security standards to management.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Trained junior members of IT team regarding network security and troubleshooting of data circuits

Confidential, Woodbridge, VA

Help Desk Specialist

• Facilitated meetings for over 50 faculty members.
• Completed secretarial duties such as filed documents, answering phones, and greeting guests for various departments and for over 50 faculty members.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Created detailed expense reports and requests for capital expenditures.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Managed office supplies, vendors, organization and upkeep.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Maintained a clean reception area, including lounge and associated areas.
• Helped distribute employee notices and mail around the office.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Opened and properly distributed incoming mail.
• Answered and managed incoming and outgoing calls while recording accurate messages.