SUMMARY:

• Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
• Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications
• Develop exceptional relationships with co - workers, management and end users.
• Excellent communication and problem solving skills
• LAN/WAN/NOC Administration
• Project Management
• Workflow Planning
• Productivity Improvement
• Technical Support
• Systems Installation
• Configuration & Upgrading
• NOS Patches & Updates
• Managing and deploying virtual machines in a multi-tenanted environment
• Managing multiple Windows Active Directory domains, group policies, OU's etc.
• Cloud\SaaS System Administration
• Maintain all production backups and backup software
• Maintaining user access and system security through various tools (AD, NPS, IAM etc.)
• Infrastructure services management (IIS, PKI\SSL, DNS, DHCP, etc.)
• Desktop infrastructure management (RDS, VDI, SCCM, deployment software, etc.)
• Security tools administration (Symantec, Nessus and logging tools, etc.)
• Business application\ERP\database administration
• Monitor network operations and system uptime

PROFESSIONAL SKILLS:

Applications: Sybase ASE 15.7 SPS Systems Applications, WEBMETHOBS App, GFEBS, PRweb SCCM, Microsoft Office Suite 2010 and 2013, Active Directory, Microsoft Exchange 5.5 and 2003, Microsoft Exchange Server 2007, Symantec Antivirus, Ghost Solution Suite, Outlook 2010/2013, BMC Remedy Software and other software applications

Operating Systems: Windows 7, MAC, Win 2008r2/12 Servers

Network Protocols: TCP/IP, DNS, DHCP, IIS SMTP, Network and System Security, IDS

Hardware: Various routers, hubs, and switches, OSPF, EIGRP, Ethernet, VLAN, WAN, Windows, Macintosh; Dell/EMC SAN hardware, miscellaneous PC hardware, IDE hard drives, VOIP phones

Database Platform: Sybase, Oracle 11.0, Developer 2000, Relational database Management Systems (RDBMS

Military Networks: : DoD NIPRNET, SIPRNET, Centrix and IWS support

PROFESSIONAL EXPERIENCE:

Network Support

Confidential

• Analyzed and diagnose system failures to determine their causes and make written recommendations for corrective action.
• Provided installation, testing and maintenance of Operating System and applications Software.
• Server 2008/2012r2, Patching, Configure, Monitor, and Maintain. Monitor all enterprise wide servers and services.
• Established effective operational procedures and work instructions.

Confidential, MD

SPS/PD2 Snr System Administrator

• Monitor performance of systems maintenance in accordance with Microsoft /Citrix best practices
• Develop and maintain system documentation and oversee the Configuration Management and control of the documentation
• Complete data backup and recovery services on Window type servers
• Complete application updates/upgrades as required
• Respond to user system performance complaints, database error messages, and assist in maintaining interfaces to external systems
• Provide oversight of a library of system-supporting process and procedure documentation
• Coordinate with the Project Manager to apply processes and procedures to improve operational efficiencies within the SPS Customer Functional Support Team
• Prior experience with design, implementation and optimization technology and/or process solutions to meet customer requirement for thin client computing; Prior experience with Citrix performance tuning
• Administration of Citrix, Windows Profiles and VMware
• Creation of utilization reports that identify SPS-related issues, and recommending solutions
• Performance of systems patching in accordance with Microsoft and Citrix best practices
• Developing and maintaining system documentation and overseeing the Configuration Management and control of the documentation
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Confidential, Kansas City, Mo

IT System Specialist

• Install hardware and peripheral components like disk drives, printers, keyboards and Monitors
• Deployment of software packages such as networking components, operating systems and office applications.
• Customize and adapt current programs to satisfy users’ needs
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail, email and in-person communication.
• Connect users to networks, train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Integrate and test activities by migrating applications from development to operational environment.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Determine and research user questions and isolate and resolve information systems problems.
• Receive and prioritize issues and forwards using escalation procedures.
• Trend Micro Enterprise installing and description
• Ensured that assigned systems are engineered, configured and optimized for maximum functionality and availability.
• Implemented solutions that reduced single points of failure and improved system uptime to 99.9% availability (up from previous high of 97.5%)

Confidential

Snr System Administrator

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform regular file archival and purge as necessary
• Create, change, and delete user accounts per request
• Provide Tier II/other support per request from various offices. Investigate and troubleshoot issues
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Develop and maintain installation and configuration procedures.
• Procurement Desktop-Defense (PD2) software versions SR14/SR15 for server and client systems
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs
• Maintain operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required

Confidential

System Administrator

• Assumed the role of primary PD2 administrator and Information management officer for Centcom Contracting Command (HQ).
• Providing network and helpdesk support to various field Regional Contracting Offices (RCCs) throughout Iraq.
• Collaborating with peers, programmers, and contracting branch manager/chiefs on a weekly basis to create future PD2 remedy plans for various RCCs.
• Conducting and providing oversight of PD2 server monitoring, Sybase database administration, data analysis, and impromptu reports to higher commands.
• Administering training to military and DOD civilian personnel in PD2 server administration and maintenance along with site reporting procedures.
• Sybase ASE 15.0.7

Confidential

IT Specialist

• Provide technical support to over 6,500 military personnel including help-desk and customer support management.
• Receives and logs work request using applications such as BMC Remedy Software
• Monitoring, operating, managing and troubleshooting computers on the network
• Provided NIPR, SIPR, Centrix and IWS support.
• Ensures that supported users completes the approved work request with date and time of submission
• Baseline Computers, Installs and uninstall software, add computers to domain, Setup network printers, desktop support.
• Utilize DHCP Server to provide IP reservations, Active Directory to create computers, groups and users. And proficient in Microsoft Exchange Server 2007
• Ensure integrity of networks by scanning networks for latest Information Security vulnerabilities Alerts.

Confidential, Kansas City, Mo

Technical Support Analyst

• Install, configure and troubleshoot various software packages with emphasis on MS Windows XP and MS Office.
• Hardware/Software engineering support, over 1000 users.
• Maintain system connectivity and availability
• Maintain and monitor system hardware and software .
• Provide helpdesk support to the internal employee network and the external client network

Confidential, Kansas City, Mo

Operation Analyst

• Set up workstations and laptops for new employees; configured systems, ensured network.
• Set-up PC systems and configure software/hardware to meet employee needs.
• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.
• Provide help desk support and end user support for in-house PC based systems
• Created user manuals and provided technical support sessions for new employees.

Confidential, Kansas City, Mo

Data Processing

• Select and prepare program set-ups.
• Verify entered data and re-enter correct data.
• Operate related equipment such as a reproducer, sorter, interpreter and optical reader.
• Processed Data Entry

Confidential, Mo

Computer Lab. Assistant

• Assisted students in using the computer applications available in the lab
• Instructed student in use of computer problems and software
• Maintenance and care of computers in the computer lab