Chief of Staff/Project Manager Resume

SUMMARY:

14+ year track record in multiple roles in IT operations, network maintenance and troubleshooting, management, and project management

TECHNICAL SKILLS:

Networks - Ethernet, ATM, Frame Relay, VLANs, T1/DS3/OC3 troubleshooting, Cisco and Juniper switches, Cisco and Juniper routers, MPLS, routing protocols OSPF, BGP and RIP, strong layer 1-3 network knowledge.

CORE COMPETENCIES:

LAN/WAN Networking
Ethernet/ATM technologies
Documentation Skills
Personnel Management
User Support/Training
Technical Writing
Change Management
Problem Resolution / Troubleshooting
Agile/Scrum Project Methodologies
Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential

Chief of Staff/Project Manager

Key Achievements:

Served as second in command to VP of Network Operations, collaborating with VP to manage staff of eight directors and senior managers, overseeing organization of 450 employees.
Managed and maintained vendor relationships, supporting vendor training and equipment review.
Supported Network Operations leadership in creating activity based budgeting for organization.
Facilitated weekly focus groups with Network Operations personnel, soliciting feedback for network and organizational improvements.
Created and rolled out leadership training courses in collaboration with Network Operations and Human Resources leadership.

Confidential

Manager, IP Networks, Tier II,

Key Achievements:

Recruited and onboarded technical talent, collaborating with contracting vendors to identify and source talent. Oversaw training and development of Tier II personnel.
Managed Remedy ticketing system queue, troubleshooting and resolving issues, escalating as necessary; facilitated conference calls.
Streamlined operational efficiency, implementing process improvement strategies.

Confidential

Network Analyst II

Key Achievements:

Troubleshot and resolved network issues from the router BRAS port through DSLAM (including network switches and aggregators); Layer 1 - 3 network issues, VLAN troubleshooting, MPLS, ATM and Ethernet technologies.
Troubleshot on multiple vendor’s equipment: Cisco, Juniper, Alcatel, Adtran, Calix, Zhone, AFC, Occam, Ericcson Redback, CopperMountain.
Conducted onboarding training for new analysts and served as team lead, managing call and ticket queues.

Confidential

Technical Support Specialist

Key Achievements:

Responsible for troubleshooting and resolving escalated technical issues in networked environment; provided end-user support.
Alltel Communications

Confidential

Applications Support Coordinator

Key Achievements:

Managed rollout of new systems, mentoring support staff and assisting project managers as needed. Responsible for providing technical support for more than 250 applications, including business critical systems.

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