SUMMARY:

• Proficient in configuring & administrating of Citrix Products like XenApp/Desktop 7.9, XenApp 6.5, XenMobile 8, Secure Gateway 3.2, Citrix Provisioning Server 7.9, Citrix Web Interface 5.4 / Storefront 3.6/ Edge sight 5.4, Desktop Director 7.6, Symantec VIP Manager, NetScaler 11.0.6, Control - up.
• TCP/IP, ADS and GPO.
• VMware ESX 5.5, vSphere Hypervisor.
• Install / configure Windows 2008 / 12 R2 servers.
• Configuration of Blackberry infrastructure environment (BES 6.0)
• Application testing / Deployment into Citrix infrastructure.
• Application Packaging into Windows 7/10 desktops.
• Handling Migrations / Decommissions from Legacy to newer versions of Citrix farms.
• Expertise in handling server/user specific issues within the infrastructure and providing prompt resolution to the same.

TECHNICAL SKILLS:

Operating Systems: MS Windows 2012 R2, 2008 R2

Citrix Products: XenApp 6.5, XA/XD 7.x, Citrix Provisioning Server 7.9, Citrix Web Interface 5.4 / Storefront 3.6/ Edge sight 5.4, Desktop Director 7.6, Symantec VIP Manager, Netscaler 11.0.6, Control Up, MDM.

Virtualization: VM Ware ESX 5.0, VSphere Hypervisor

EUC Concepts: AD, Lotus Notes, Blackberry

Backup Tools: Symantec Net backup, Veritas Net Backup

Networking tools: OSI Layer, IPv4, IPv6, Subnetting, LAN, WAN, EIGRP, VPN Checkpoint, RSA, Sprint campus

Monitoring Tools: Control-M V6.2 & 6.4 - EMC - Ionix Smarts - Console monitoring - Vital Suite/ Kiwi Log viewer - NetQos - NetVoyant / Report analyzer - Infrastructure Tool - Orion Solar winds - Alter point - Riverbed

Ticketing Tools: BMC Remedy 8.1, Service-Now, Landesk, HPSM 9

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Citrix Administrator

Responsibility

• Maintaining Citrix farm, troubleshooting, load balancing, Citrix Web interface.
• Publishing new applications and configuring the existing application as and when a need arises with a CR.
• Handled around 400 applications.
• Installation and Configuration of a Xen Desktop farm consisting of around 4000 Desktops.
• All Xen Desktops are Win 7 OS and all Xen App servers are operated by Win Server 2008 R2.
• Handled around 50 - 60 XenApp servers of version 6.5.
• Handled the VM Ware ESX environment.
• Coordinating with the Application support teams.
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.

Confidential, Hopkins, MN

Citrix SME

Responsibility:

• Migration of Citrix Applications from older version of 4.x, 5.x, to the latest version of 7.6 (Life cycle project).
• Identified as the highest point of escalation for Life cycle Project related tasks.
• Coordinating with Operations team on XA 6.5 which is already in Production.
• Worked with direct Citrix Consultants to get the complete design to migrate 7.6 to 7.9.
• Building XA 7.9 infrastructure globally in NA, LA, EU, APAC and stabilizing it for production support.
• Integrate NetScaler Gateway VPX 11.0 with StoreFront to provide secure remote access for users outside the corporate network and also set up load balanced configuration.
• Decommission of legacy farms and its applications after migration to 7.9.
• Completed Proof of Concept for XA/XD 7. 9 and started pilot project.
• Created Windows 2012 R2, Windows 2008R2 and Windows 8.1 VDI images.
• Planning and implementing Windows OS upgrades from 2008 to 2012.
• Installing and running applications from Owners on Win ’08 & ’12 servers and test them to run efficiently in order to move to production.
• Coordinating with Windows, VMware & DB team and other Application support teams during Migration tasks, Patches and Decommission activities.
• Deployed StoreFront 3.0 and NetScaler 11.0.6 as part of proof of concept for Xen Desktop 7.6 project.
• Taking part in interview panel for project resource requirements.
• Attending Weekly / Monthly meetings with team and Clients.

Citrix Administrator

Responsibility:

• Maintaining Citrix farm, troubleshooting, load balancing, Citrix client, Licensing, Web interface as part of Operations team.
• Publishing new applications and configuring existing application on request.
• Handled around 500 servers with approx. 2600 applications globally in XA 4.x, 5.x, 6.x farm.
• Installation and Configuration of XenDesktop 7.1 farm consisting of around 3000 virtual Desktops which is managed by VMWare VSphere 5.0.
• Worked on Desktop Director 7.6 to maintain and manage the virtual desktops used by end users.
• Handled the VM Ware ESX environment.
• Used Powershell scripting to maintain and work on the citrix farms.
• Performed installation, configuration, and administration of Windows 2008 R2 & 2012.
• Coordinating with Windows team & VMware team during Migration tasks and Patches.
• Coordinating with the Application support teams.
• Used Flexnet Adminstudio 7.5 for Application Packaging into Windows 10 Desktops.
• Testing the applications in the UAT environment and then bringing it to the Production environment.
• Managing NetScaler 10.1 VPX; creating and managing VPN groups for users.
• Managing user’s remote access via Symantec VIP Manager.
• Installation of several Citrix Components like PVS 6.1, Web interface & Edge sight.
• Scrutinized the Load Manager Evaluators and setting new values based on the resource manager/Edge Sight reports.
• Examined the performance on servers using Control up Tool.
• Handled Server patching activity during weekend maintenance.
• Managing and configuring XenMobile into user’s BYOD on request via MDM.
• Participating in the CAB call to represent the RFC from Citrix environment.
• Attending Weekly/Monthly meetings with Clients.
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.

Citrix Administrator

Responsibility

• Maintaining Citrix administration- farm, troubleshooting, Citrix print management, load balancing, Citrix client, Licensing, Web interface.
• Publishing new applications and configuring the existing application as and when a need arises with a CR.
• Handled around 700 applications.
• Installation and Configuration of a Xen Desktop farm consisting of around 4000 Desktops.
• All Xen Desktops are Win 7 OS and all Xen App servers are operated by Win Server 2008 R2.
• Handled around 100 - 120 XenApp servers of version 6.5.
• Coordinating with Windows team & VMware team during Migration tasks and Patches.
• Coordinating with the Application support teams.
• Used Flexnet Adminstudio for Application Packaging into Windows 7 Desktops.
• Used Powershell scripting to maintain and work on the citrix farms.
• Installing and configuring Windows 2003 and 2008 on physical and virtual environment.
• Testing the applications in the UAT environment and then bringing to the Production environment.
• Installation of several Citrix Components like Secure Gateway, Web interface, PVS 6.1 & Edge sight.
• Scrutinized the Load Manager Evaluators and setting new values based on the resource manager/Edge Sight reports.
• Examined the performance on servers using Resource Manager/Edge Sight 5.0.
• Migration of Legacy Citrix farms to new XenApp farm; i.e. from 4.5 to 6.5
• Managing and configuring XenMobile into user’s BYOD on request via MDM.
• Configuring the Citrix user session and server policies, troubleshooting the issues related to that.
• Attending Weekly/Monthly meetings with Clients.
• Prepared team report, development strategies and other documents for team management.
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.
• Give importance to the Quality of Documents and reasons provided by the team in order to validate the tickets
• Motivating the team to achieve high standards and SLA targets.
• Managing the team in all team activities.

Citrix Engineer

Responsibility

• Create and maintain User profiles in ADS/Citrix for all users of the bank.
• Trouble shooting L1.5 Citrix related issues.
• Publishing new applications and configuring the existing application as per Change Request from Management.
• Packaging application through various platforms like Citrix Installation Manager, Streaming Profiler, VMware.
• Managing user sessions in Citrix Delivery console / Monitoring server performance.
• Managing and Administration in Citrix, Blackberry servers and RSA servers
• Worked on Problem Management, Incident Management and Change Management Process.
• Executed Root Cause Analysis for all critical incidents; analyzed the same and find workaround/solution.
• Attending Weekly/Monthly meetings with Client
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.

Confidential

Responsibility:

• Maintain and monitor the Network Links.
• Troubleshooting issues which fall under L1 support for all the network devices like Routers / Switches.
• Worked on all console monitoring tools for checking the performances of the Server, Storage and Network devices.
• Co-ordinating with ISPs and other vendors for any ISP related issues for the Routers and open up a Trouble ticket.
• Raising TAC Case with Cisco for any kind of network device replacement.