SUMMARY:

• Outstanding 20+ year track record of telecommunications experience as a Telecommunications Network Engineer.
• Expert experience in Nortel PBX systems, CS1000, Nortstar, Opt. 11, Opt 61C, Meridian Mail, CallPilot, OTM, ACD, Routing, Trunking, Dial Plans, COS, COR and Legacy Nortel PBX to VoIP migrations
• Knowledgeable of software including MS Word, MS Excel, MS PowerPoint, MS Visio, MAC OS, VMware, ProTools, SharePoint, TIGER Reporting, Reliatel, HP Service Manager, RedSky, Dreamweaver.
• Superb leadership, supervisory, interpersonal communication and coaching skills.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Global Telecommunications Network Engineer

• Assist with projects to transition the current TDM voice systems to a centralized IP based solution that will provide voice services across several Thomson Reuter’s locations throughout the world.
• Maintain and troubleshoot cable plant (includes ability to perform x - connects and work with vendors to isolate and repair cable plant issues)
• PSTN orders to install, disconnect, and change services for PRI circuits, POTS lines and various other voice network services.
• Work with customers to design and implement solutions to improve efficiencies and performance, and affect the company’s cost savings initiatives.
• Work with other PIIRS technical departments to manage the IT portion of large collocation, renovation, and relocation projects. This includes coordinating the installation, move or re-provisioning of PRI circuits and associated cable plant.
• Work individually and as a team to resolve telecom related issues.
• Interface with end users and various telecommunications vendors.
• Participate in business continuity planning.
• Maintain and develop accurate and complete documentation.
• Attend training sessions to enhance relevant skills.
• Study Telephony Application Group’s supported infrastructure and become involved in troubleshooting situations on those networks when requested or paged to do so.
• Stay current on industry trends and technologies that may increase efficiency or decrease costs of TLR telephony networks and future network initiatives.
• On-call rotation 24x7x365.
• Lead and attend meetings and WebEx learning sessions as required.

Confidential, New York, NY

Telecommunications Field Engineer

• Managed and participated in installing, maintaining, repairing, servicing, modifying and troubleshooting a variety of complex large enterprise communication equipment. This includes Nortel CS1000 PBX systems, digital and IP type telephone station equipment, Call Pilot voice mail system, and call detail reporting.
• Assisted in the migration of legacy Nortel PBX to Cisco VoIP, including the sole responsibilities of dial plan and data migration.
• Responsible for all circuit provisioning to provide maximum and effective use of system resources.
• Responsible for all move, adds and changes and repairs as per customers SLA.
• Responsible for the layout and design of new equipment and communications systems for new or renovated facilities to include development and preparation of specifications, installation guidelines and cost evaluations.
• Diagnosed and corrected equipment failure and malfunctions to provide substantial cost savings for the client.
• Installed, maintained, repaired, serviced, modified and troubleshot of the following systems: intercoms, private automatic business exchange switching, public address, radio paging, wireless phones and base station equipment and other peripheral equipment as assigned.
• Established and coordinated a preventative maintenance program to ensure proper functioning of assigned systems and equipment.
• Responsible for data and voice cabling infrastructure, manufacturing customized cable when required.
• Responsible for conferring with contractors and telephone company representatives to coordinate and participated in new circuit installations and upgrades. Reported to the appropriate vendor any equipment malfunctions and engineering problems encountered. Follow-up with corrective actions taken.
• Ordered parts and materials as needed; assess condition of and need for new equipment; recommend the purchase of new/additional equipment deemed necessary.
• Participated in Quality Performance Improvement activities.
• Attended departmental meetings to discuss problems with equipment, establish time frames for projects and discuss work order progress.
• Reviewed and audit telecommunication invoices prior to payment.
• Excellent project management skills.

Confidential, New York, NY

Telecommunications Field Engineer

• Managed and participated in installing, maintaining, repairing, servicing, modifying and troubleshooting a variety of complex communication and electronics equipment. This includes PBX systems, PBX type station equipment, digital communications systems, client, and employee telephone units, telephone answering switch/voice mail system, call detail reporting and printers.
• Assisted in the layout and design of new equipment and communications systems for new or renovated facilities to include development and preparation of specifications, installation guidelines and cost evaluations.
• Diagnosed and corrected equipment failure and malfunctions; modify equipment to ensure full and proper usage of systems and equipment.

Confidential, King of Prussia, PA

Consultant

Responsibilities:

• Selected to conduct an on-site PBX security audit for an international high net worth organization. The audit identified potential security breaches within the organizations current systems processes and procedures. Recommendations presented could dramatically reduce the organization PBX bottom line.