CAREER OBJECTIVE:

• Seeking a challenging and rewarding position as a Network Administrator/System Administrator/ Computer Specialist/, building upon my knowledge and experience with an organization that promotes professional advancement and personal growth.

PROFESSIONAL EXPERIENCE:

SR. Systems Administrator II Mobile & Remote Access/Network Specialist

Confidential, Washington D.C

Responsibilities:

• Monitor and troubleshoot Citrix Confidential and 22 BES ( blackberry Server) vs 10 and vs12 with BESSQL
• Troubleshoot all Confidential, and Confidential models with Confidential to resolve client issues Understand the functions of Global OpenNet to assist and troubleshoot user’s issues.
• Troubleshoot users’ issues with RSA tokens passwords, pins and activation email, input contacts,,
• Monitor Windows server 2012, 2008
• Perform close coordination with the Citrix engineering team and various groups on issues potentially related to Active Directory, networks, Citrix Access Gateway (CAG), Juniper devices, and domain controllers.
• Aid users who are not able to launch Global OpenNet on their personal computers.
• Monitor, Track, Analyze and respond to system alerts via SCOM, BoxTone, VMWare
• Check all services are up and running, reboot servers, compress log files and network volume disk drive troubleshoot and determine if alerts need to be escalated to Engineers.
• Conduct triage on outages and work with all support teams to determine root cause.
• Manage Outage Tracker, Hot Issues, and Shift Log Complete Turnover
• Document, update, and resolve items that require systems to be completed.
• Manage BMC Remedy Service Desk ticket queue i.e. track, modify, update, resolve and close service tickets.
• Manage the Queue Monitor Tool to address escalated tickets
• Communicate face - to-face with walk in customers at Main State DoS, VIPs and top executives clearly and professionally.
• Answer office phone with professionalism and promptly (IF NEEDED)
• Work with closely with Exchange and Firewall group to resolve network within

Virtual Desktop Specialist Tier II

Confidential, Washington D.C

• Promptly respond to escalated tickets and/or issues. Analyze reported problems and perform thorough and accurate troubleshooting steps to promptly resolve issues. Have working knowledge of the Remedy ticketing system to document ticket status and resolutions. Perform customer support activities on escalated issues including troubleshooting, research, resolution, reporting, documentation and customer follow up.
• Work closely with Operations, Government representatives, and Department of State customers, to include VIPs and senior level managers (Government and Vanguard).
• Demonstrate knowledge and experience in Local/Remote Access Systems/Citrix related to system infrastructure and components.
• Monitor Citrix production environment using tools such as SCOM/eG. Respond and resolve critical or escalated system alerts.
• Working knowledge of RSA.
• Identify and resolve system vulnerabilities.
• Perform routine maintenance activities including password/account resets, operating system or component upgrades.
• Perform required software patching, ensuring timeliness of the deployment.
• Perform close coordination with the Citrix engineering team and various groups on issues potentially related to Active Directory, networks, Citrix Access Gateway (CAG), Juniper devices, and domain controllers.
• Ability to interface with customers, peers, and management personnel in a professional, courteous and polite manner on a consistent basis.

Mobile & Remote Access Systems Administrator II

Confidential Washington D.C

• Understand the basic features and functions of all Confidential, and Confidential models with Confidential in order to troubleshoot them. Understand the functions of Global OpenNet in order to assist and troubleshoot user’s issues.
• Create email, input contacts, change password, wipe Confidential, send pin message, input calendar info, find device status info, change how device deletes email, manage connections, auto signature, sounds and alerts, Provide assistance to users who are not able to launch Global OpenNet on their personal computers.
• Monitor, Track, Analyze and respond to system alerts via SCOM, BoxTone, VMWare
• Check all services are up and running, reboot servers, compress log files and determine if alerts need to be escalated to Engineers. Conduct triage on outages and work with all support teams to determine root cause. Manage Outage Tracker, Hot Issues, and Shift Log Complete Turnover Document, update, and resolve items that require systems to be completed. Ensure Systems Lead is aware of potential systems problems.
• Manage BMC Remedy Service Desk ticket queue i.e. track, modify, update, resolve and close service tickets.
• Manage the Queue Monitor Tool to address escalated tickets Adhere to and follow SOP to support ticket closures. Ensure System Lead is made aware of ticket follow up Managed all incidents are updated and addressed as required.
• Customer service
• Communicate face-to-face with walk in customers at Main State DoS, VIPs and top executives clearly and professionally.
• Create legible and professional emails to correspond with all customers, and office staff.
• Documents
• Create and manage Microsoft Word documents and Microsoft Excel spreadsheets formatted with the appropriate headers, footers, spacing, font style and size
• Developed Standard Operating Procedures for MRA.
• Office Duties
• Create professional Microsoft Word documents and Excel spreadsheets
• Understand and use Outlook email as main source of communication
• Answer office phone with professionalism and promptly

Confidential, Silver Spring, MD

Migration Technician

• SCCM Administrator
• Migrate users Data from old Dell or IBM ThinkPad to new Dell Laptops
• Install user software on new Laptop
• Troubleshoot migration errors
• Help day technician with issue they may have setting up user laptop
• Create Images
• Troubleshoot SCCM

Confidential, Washington, DC

Sr. Desktop Engineer

• Sr Windows Migration
• Maintained Active Directory and Build GPO
• Responsible for providing desktop, printers and software support for the U.S International Trade Commission.
• Built and maintain images for Dell 6400,6410,6320, 6230 Laptops, 960 OptiPlex and using Acronis and Ghost and SCCM
• Executive Technician for Commissionaire, Judges and their staff.
• Resolved all Microsoft Office 2003-2010, XP, Blackberries, IPad, IPhone, MAC’s, Droids,
• RCA Tokens and software issues
• Create users, OU and computer in the Active Directory and Exchange 07-2010
• Create Automatic users and groups templates
• Setup and troubleshoot printers, fax machines and scanners.
• Manage Technician.
• Create and Manage Windows Server 03, 08 and Windows 7 GPO’s
• Deploy SCCM
• 24/7 on call support using Citrix
• Acronis to backup machine, push images and update images
• Trained user on how to use Windows 7, Microsoft office 2007, IPad’s, Confidential, and Confidential
• Bit9 parity, Check point, Iron Key,
• Folder permission admin
• Provide Support to remote users for Citrix
• Manage User BMC, Remedy ManageEngine Service Desk to resolve user issues.
• Troubleshoot Internet Explorer, Firefox, Chrome
• BitLocker, App Locker
• WinMagic
• Symantic
• Magic, Heat
• Liaison for software
• Lotus Notes
• Software pushed via SCCM and ManageEngine

Confidential, Annandale, VA

Engineer Consultant

• Rebuild and maintain Network Infrastructure
• Install Data and Network ports
• Build, maintain and troubleshoot servers (Webserver, Domain Server, DNS)
• Build and Maintain Exchange Server 2010
• Maintain and trouble firewall, switches and routers
• Trouble software issues
• Build, maintain and troubleshoot laptop and desktop
• Migrate and Maintain PBX to IP
• SANS
• Backups Server
• Remote assistance

Confidential, Washington, DC

Network Support Engineer

• Responsible for providing network support for the Department of Immigration Health Services (DIHS) Homeland Security Headquarters offices and 25 field sites nationwide for over 1000 users.
• Build, maintained and migrate MS Exchanger Servers, SQL Servers, Domain Servers, Citrix Servers, VMWare Servers and
• Monitored all servers
• Maintained and upgraded all network components (switches, routers, firewalls) and servers (diagnose, obtain and replace failed parts)
• Maintained the DIHS Active Directory (AD) infrastructure, governing user’s accounts, and troubleshooting replication issues, implemented and resolved Group Policy Object issues using various AD utilities
• Installed, troubleshoot and configured of Left Hand Storage Area Networks (SAN) in support of maintaining backups at HQ and field sites; test disaster recovery procedures
• Build, maintained and troubleshoot Altiris 6.0, Confidential Management Server and Casetrakker (an electronic medical records application)
• Helpdesk
• Train doctors and nurse on new medical tracking and intake software for immigrant detainees. In addition, I would train DIHS staff on how to use Microsoft office and off the shelf software.
• 24/7 on call support using VPN
• Audio/Video conference setup and troubleshoot
• Confidential support
• Troubleshoot Network (LAN,MAN,WAN and Wireless)