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Software Test Engineer Resume

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Test Engineer seeking new challenges in software development and quality assurance. My testing experience spans eight years and includes hardware and software. I will graduate with a Bachelor of Science in Information Technology from Western Governors University in March of 2014.

Certifications and Skills:

  • Apple Certifications: Apple Certified Associate (ACA)
  • Certified Internet Web Professional (CIW) Certifications: Web Foundations Associate
  • CompTIA Certifications: A+, Network+, Project+, Security+ and Server+
  • Microsoft Certifications: Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), Microsoft Technology Associate (MTA Network Fundamentals, Operating System Fundamentals, Security Fundamentals and Server Fundamentals)
  • Experience with the following test tools: Clear Quest, Clear Case, Quality Center, Team Track, Test Drive and Bugzilla

WORK HISTORY:

Confidential,Software Test Engineer II

  • Lab configuration in Windows XP, Server 2003, Win7 and Server 2008 environments.
  • Test Team member on the Distributed Common Ground System (DCGS) and Signal Intelligence (SIGINT) projects.
  • Interoperability testing with DCGS v3.1.x and Global Command Control System.
  • Create requirement based test procedures in Clear Case.
  • Submit, track and verify software defects in Clear Quest.
  • Offsite customer support (Ft. Monmouth, NJ and Ft. Hood, TX)
  • Security Clearance with valid Department of Defense Investigation Date: SSBI from OPM ; determined Eligibility of SCI - DCID 6/4 from ArmyCCF .

Confidential, Quality Assurance July 007-July 2009

  • Worked with BIOS Verification team and reported issues and validate fixes using Quality Center for test procedures and Team Track for issue tracking.
  • Validated AMD BIOS releases while meeting set schedules for Athlon, Sempron and Opteron processors.
  • Test AMD microprocessors and their operability with various hardware, software and operating systems including Microsoft and Linux.
  • Performed tests through Test Procedures and Exploratory Testing.

Confidential, Test Technician

  • Reviewed new software builds and hardware revisions as the product progressed through the development cycle.
  • Created and worked from product test plans using Test Drive
  • Submitted and followed up on issues submitted on Team Track.
  • Executed product test cases for newly developed, as well as currently shipping Dell branded printers, laptops and desktops.
  • Used established reports and metrics as well as special reports as required to inform the engineering group of software and hardware deficiencies.
  • Verified product compatibility with the various Dell PC platforms and install scenarios (local and network).
  • Worked field issues reported by customers after product has been released and implement fixes.
  • Completed development cycle and release to manufacturing for Dell All-in-One 962 and 964 ink jet printers.
  • Completed development cycle and release to manufacturing for Dell 3300 Wireless Print Adapter.
  • Microsoft Vista Factory Install Project Tested Dell’s production install process on both Desktop and Portable lines.

Confidential,Help Desk Technician

  • Provide phone IT support for Unisys employees and customers.
  • Provided Unisys employees and customers with pc, software and networking issues.
  • Assisted Users in a call center environment and by remote access.
  • Scheduled repair visits and ordered parts through ticketing system.
  • Supported OS platforms included Win 9x, Win2000 and Windows XP.
  • Answered questions pertaining to Office 2000, Office 2003, network connections and virtual private networks.

Confidential, Asset Protection Agent

  • Verified the identities of potential Dell Financial customer credit lines in Call Center environment.
  • Investigated the legitimacy of orders placed over the internet.
  • Contacted potential fraud victims and provided information to protect them from identity fraud.
  • Used Dell Financial software applications to track customers and their orders.
  • Added information to database which contained fraud ring information.

Confidential,Analyst

  • Used Broadwing proprietary software to monitor telephone and calling card usage.
  • Worked with other telephone companies to prevent illegal telephone / long distance usage.
  • Ran hourly reports in attempts to identify suspicious long distance usage.
  • Worked with customers to resolve issues with their telephone charges.
  • Worked in a small team environment which operated 24 hours a day, 7 days a week.

Confidential,Assembly Technician

  • Assembled desktop and laptop systems in a manufacturing environment.
  • Pinpointed issues and reported errors that arose during assembly process.
  • Imaged computers with custom software configurations.

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