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Systems Analyst Resume

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Dallas, TX

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Professional Summary:

  • Over 20+ years experience in the I.T. industry
  • Strong analytical and trouble shooting skills
  • Excellent verbal, written and interpersonal communication skills
  • Proven track record of project leadership
  • Effective working alone or as a cooperative team member
  • Strong Customer Service skills
  • High level of expertise in Microsoft Excel and Word

Technical Skills:

  • Software Microsoft Office 2007 and 2003 - Word and Excel; IBM processes - Sort, Insync, Focus, and SAS
  • Languages COBOL, Assembler, RPG II, Basic
  • Operating Systems MVS and OS390, some AS400
  • Databases Batch and foreground DB2 queries - both SQL and QMF
  • Hardware Desktop and laptop experience; JCL/TSO/ISPF/NDM/SAR/SDSF
  • Applications Customer Billing Systems (CBSS) sub-applications - Billing, Usage, Cash, Reporting
  • Industries Entire career involved with Telecommunication Industry

Professional Experience:

SYSTEMS analyst
Confidential
Dallas, TX
06/2009 - 03/2012

I.T. Consultant working on process for data transformation of Verizon to Frontier billing records
  • Developed DB2 queries for assistance in user requests
  • Main point of contact for all CBSS data related issues
  • Utilized batch and foreground DB2 processes in data retrieval
  • Modified selected COBOL programs for user enhancements
  • Extensive TSO/ISPF/JCL/NDM work for batch processing
  • System testing requirements for all processes

SYStems engineer
Confidential
Fort Wayne, IN
08/2000 - 11/2003

Project Lead of major billing system in data recovery efforts of overbilling
  • Provided production support in Collections and Treatment group
  • Analyzed data and prepared monthly reports for system software downtime incidents
  • Supported and tested software upgrades for resale of former GTE properties
  • Developed program code for system software enhancements
  • Prepared documentation to existing systems as needed
  • Standardized processing utilities as requirements changed within telecommunications industry
  • Cross-trained peers on new software releases

Senior technical analyst
Confidential
Fort Wayne, IN
04/1993 - 08/2000

Production Support Team Lead for Purchase of Accounts Receivable Systems group
  • Provided coaching and direction to team members to encourage optimal performance
  • Investigated and resolved production incidents while in beeper rotation, and was able to accomplish corrections independently
  • Ensured that all system Incident Records were resolved within the two day allotted timeframe to issues and problems
  • Provided quick responses to system issues and problems and offered clarification to Durham, North Carolina Settlements Group
  • Provided both written and verbal follow-up in regards to resolved issues to both inter-exchange carriers and Durham, North Carolina Settlements
  • Performed Project Leader responsibilities for CBSS Usage (Customer Billing System Services - Toll)
  • Provided technical support to team members to resolve issues and problems
  • Delegated and monitored daily assignments of team members and provided status reports for Section Supervisor
  • Provided single point of contact to user groups for channeling all billing system incidents
  • Developed local COBOL programs for users for data reporting

Education:

  • Bachelor of Science Degree - Mathematics / Computer Science

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