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Microsoft Uc Engineer Resume

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Grand Rapids, MI

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SUMMARY:

  • A broad experience in the larger scope of technology services from networks, operating systems, and databases which allows me to present creative solutions to problems, maintain a cohesive overall system, and pilot unified communications technologies into future integrations and adoption.

TECHNICAL SKILLS:

  • Experience with Lync Server 2010 - Skype for Business Server 2015
  • Telephony registration
  • Windows Server 2003-2012R2
  • Exchange 2003-2013
  • DNS/DHCP Configuration
  • SQL
  • Firewall/Router and VPN configuration.

PROFESSIONAL EXPERIENCE:

Confidentia, Remote

Microsoft UC Engineer

Responsibilities:

  • Corrected a design problem where web services were DNS load balanced by configuring and enabling hardware load balancing.
  • Created standardized process for adding SIP domains to the Lync/Skype for Business system.
  • Modified Vantage archiving system to send data via SMTP instead of log file creation.

Confidential, Grand Rapids, MI (Remote)

Microsoft UC Engineer

Responsibilities:

  • Lead project and designed workflow and process schedule for Skype for Business upgrade from Lync 2013 with HA and DR.
  • Consulted on repair of badly misconfigured Skype for Business environments.
  • Configured Quality of Service requirements for Skype for Business video, application sharing, and enterprise voice.
  • Lead project to upgrade customers SHA-1 certificates to SHA-2 and configured the server’s security cyphers to obtain a grade A rating from Qualys to meet more demanding security requirements.

Confidential, Auburn Hills, MI

Messaging Engineer

Responsibilities:

  • Guided Microsoft Lync proof of concept deployment from almost being decommissioned, to being an exciting, new, global company standard and turning the Auburn Hills location into the regional hub for the Americas, and saving the company around $1.2m.
  • Planned and deployed upgrade from Lync Server 2010 to Lync Server 2013, including all new hardware, and planned and deployed upgrade from Lync Server 2013 to Skype for Business Server 2015, in a high availability environment.
  • Resolved long standing call quality issues with Microsoft Lync using Wire-Shark.
  • Planned and deployed upgrade from virtual server infrastructure to physical server infrastructure for Exchange 2010 environment, and reconfiguring database availability groups.
  • Planned and deployed email spam filtering solutions using ProofPoint and email encryption solutions using Totemo.
  • Performed mail-flow problem investigations, Database maintenance, and mailbox administration in Exchange.
  • Deployed multiple proof of concept systems for monitoring and mobile access to applications such as Skype for Business and Exchange.
  • Tracked and helped resolve insufficient QoS settings on our international network resulting in improved call quality.
  • Implemented integration between Skype for Business and Cisco Tandberg telepresence units using VCS.
  • Proofing use of new Polycom equipment including VVX phones and Real Presence Trio.
  • Transitioned 50+ national sites from Avaya PBX environments with individual PRI connections, to a Skype for Business environment using our MPLS.
  • Transitioned Audiocodes gateways from PRI connections, to using SIP trunks to connect to the PSTN.
  • Provided level 2 support for SharePoint Server.
  • Built SQL queries to discover and replace OU information for users in the back end databases for Lync.

Confidential, Northville, MI

Network Engineer

Responsibilities:

  • Work with a broad range of software and hardware systems for various customers.
  • Maintained Nortel PBX systems with PRI connections.
  • Developed and managed virtual Asterix servers for VOIP telephony communication services with SIP connections.
  • Complete expansion and migration projects such as Exchange migrations, and point-to-point wireless access between separated buildings, and green-field plant infrastructure.
  • Implementation and Troubleshooting of VPN, router and firewall performance and configurations on Netgear, Linksys, Watchguard, and Cisco ASA.
  • Deployed and maintained VMWare ESXi and Hyper-V virtual server environments.
  • Performed P2V and V2P transitions to allow for expanding and upgrading systems.
  • Outlining hardware specifications for virtual server hosts to allow for greater efficiency, disaster recovery, and cost savings.
  • Maintenance of SQL and MySQL installations.

Confidential, MI

IT Manager

Responsibilities:

  • Implemented some of the newest technologies of the time such as Windows Server 2008, Exchange 2007, and Hyper-V for cost savings and efficiency.
  • Configured DNS settings for websites, ftp, MX records, SPF records etc.
  • Implemented new time keeping system for field contractors to more easily track their time.

Confidential, Madison heights, MI

Designer/IT

Responsibilities:

  • Used AutoCAD and FactoryCAD to design robotic assembly lines for General Motors.
  • Performed workstation maintenance for the IT department.
  • Designated leader of drawing standards and the documentation of drawing standards.

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