System Administrator Resume Arlington, VA - Hire IT People

OBJECTIVE:

Detail - focused professional committed to providing excellent customer service and increasing my knowledge and skills in the Infromation Technology field.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7, Windows Server 2003, Windows 2008 Hyper-V

Software: Microsoft Office Suites, Lotus Notes, Symantec Ghost, Norton Antivirus, McAfee Virus Scan Enterprise, BMC Remedy, LANDesk, Real VNC, System Center Configuration Manager (SCCM) 2007, IBM Mainframe, Siebel, Dot Net Nuke, Microsoft Deployment Toolkit (MDT) 2010, Microsoft Desktop Optimization Package (MDOP) 2010, VMware and VBScript.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

System Administrator

Responsibilities:

Provide tier 2/3 technical support services to OCC’s (Office of the Comptroller of the Currency) enterprise environment including installing, upgrading, troubleshooting and/or maintaining desktop and portable computer hardware, software and peripherals.
Assist various departments in the OCC with finding solutions to widespread technical issues in regards to hardware or software on workstations.
Utilize SCCM (System Center Confirguration Manger) and Wise Pacakge Studio to create and/or test application packages for OCC workstations and servers. Document creation of packages and document test results of deploying application packages to workstations and/or servers.
Create collections, custom reports and advertisements with SCCM to support various areas of the OCC.
Ensure SCCM client health on workstations by upgrading, repairing and troubleshooting problems associated with the client.

Confidential, Upper Marlboro, MD

Desktop Imaging Specialist

Responsibilities:

Provide technical support to Prince George’s County enterprise environment of over 5000 client’s via phone, remote assistance and/or onsite to install, upgrade and maintain desktop and portable computer hardware, software, printers and peripherals.
Use BMC Remedy to create/enter all pertinent client information. Resolve all assigned tickets in a timely manner to meet service level agreements (SLA). Document the solution or status of the client’s issue and follow up if necessary to ensure client satisfaction.
Give support to other team members as required. Mentor team members on SCCM 2007, MDT 2010 and Symantec Ghost. Document the creation of Windows images and train team members on the image build process.
Utilize SCCM to deploy operating systems to workstations, create collections, manage distribution points, remote to workstations, distribute software, create packages, build and capture operating systems, create advertisements, run reports, create queries, upgrade applications, perform system updates and manage advertisements.
Develop and maintain all county operating system images.
Contribute knowledge, updated documentation and/or training to team members on emerging applications that are being implemented within the county.
Provide re-imaging support to clients for all county desktops and laptops using Symantec Ghost, SCCM 2010 or MDT 2010.

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System Administrator Resume

Arlington, VA

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