SUMMARY:

Senior VMware\UCS\Wintel specialist with extensive experience performing complex technical analysis, performance tuning, and advanced troubleshooting on enterprise level networks. Self - starter with an acute attention to detail and a proven track record for creating excellent customer and vendor relations through thorough communication and the ability to rapidly respond to network hardware and software issues with innovative solutions. Practical, articulate, and dedicated with a strong history of promotions to positions with increasing responsibility and authority. Fluent in Spanish.

TECHNICAL SKILLS:

• VMware VirtualCenter
• VMware Converter
• VMware Virtual Desktop Infrastructure
• VMware Virtual Infrastructure Client
• VMware ESX 5/4.x/3.x
• VMware vSphere
• PeopleSoft
• VitalQIP
• BMC Atrium Orchestrator
• BMC BladeLogic
• EMC Networker\PowerPath
• HBAnywhere
• Windows Server 2008/2003/2000
• Microsoft Exchange Server 2007/2003/2000 /5.5
• Microsoft Cluster Server
• Microsoft SQL 2008/2005/2000
• Active Directory
• Terminal Services
• IIS 7.0/6.0/5.0
• DNS
• DHCP
• WINS
• TCP/IP
• F5 BIGIP Load Balancers
• Cisco Routers
• Cisco PIX Firewalls
• Juniper Firewalls
• WatchGuard Firewalls
• CheckPoint Firewalls
• VPN
• SSL
• VERITAS Backup Exec
• Veritas NetBackup
• Windows 7/Vista/XP/2000/ME/98/95
• Microsoft Office 2007/2003/2000
• Linux
• UNIX
• Red Hat/Fedora
• HTML
• QuickBooks
• VNC
• PC Anywhere
• BMC Remedy Action Request System
• HP SIM
• HP Service Manager
• Shavlik HFNetChkPro
• Citrix Presentation Server 4.5
• Citrix GoToAssist
• IBM\Tivoli Netcool
• Tectia
• Cisco Unified Computing System

PROFESSIONAL EXPERIENCE

Confidential - Vienna, VA

Senior Support Specialist

Responsibilities:

• Work on UCS\VMware team to support Production, Development, and Test environments
• Specialize in UCS infrastructure, providing escalated and troubleshooting support
• Served as team lead for UCS environment, trained coworkers on UCS hardware and procedures; created sub-procedures to aid team in performing various tasks
• Provide 24/7 maintenance and support for all VMware\UCS environments
• Work on largest project in Confidential ; Bulk Buy project which brought in over 30 UCS\VMware builds a quarter
• Build out all x86 UCS builds to support VMware environment which consists of approximately 1200 ESXi hosts and 8000 VMs
• Use HPSM to manage changes and incidents in Confidential environments
• Work closely with Storage and Network teams to ensure highest level of dependability across UCS\VMware infrastructure
• Troubleshoot various situations to solve complex network/server/application/infrastructure level problems on an individual level and interface with teams as needed
• Work days\nights\weekends as needed to ensure projects were delivered on time
• Monitor UCS and VMware environments to resolve inconsistencies and capacity constraints

Confidential - Sterling, VA 

Senior Wintel Server Engineer

• Support Tier 2 Wintel Branch \ Compliance Systems Support II
• Perform in-depth scans on Wintel systems with Windows Policy Checker
• Responsible for getting Wintel systems compliant across environments
• Worked directly with server owners and developers to resolve compliancy issues
• Attained Minimum Background Investigation to work at IRS
• Worked as needed off-hours and weekend to complete job duties
• Reported AM and PM T2WB Priority 1 and 2 Production issues to Management
• Suggested improvements and configuration changes when needed to improve performance of servers
• Worked directly with Enterprise-Wide server consolidation project to reduce physical footprint in Data Center
• Provided MS SQL support in backing up DBs, scripting logins, and scripting jobs to restore back to replacement server
• Used HP Service Manager to submit, track, and resolve tickets used for support and change management
• Used vSphere 5 to manage and troubleshoot Wintel Virtual Servers
• Installed and troubleshot Tectia FTP issues on Wintel Servers

Confidential - Ashburn, VA

Senior Systems Engineer\Consultant

• Use vSphere to manage and monitor virtual environment
• Work on-site at American Red Cross National Headquarters located in Ashburn, VA
• Provide management, monitoring, maintenance, and troubleshooting for the highly visible BioArch Project
• Provide 24/7 maintenance and support for Windows PROD, QA, and DEV environments
• Provide application support for BizTalk, SCOM, and SQL applications hosted on Windows platforms
• Provide Microsoft Clustering support on 2003 and 2008 servers in physical and virtual environments
• Integrate, update, and execute continuity of business plans
• Provide frontline and remote support on all Windows and Windows related technologies throughout the business
• Provide support for EMC Networker backup issues on Windows servers
• Troubleshoot various situations to solve complex network/server/application/infrastructure level problems on an individual level and interface with teams as needed
• Use Veritas Enterprise Administrator to provision storage to servers

Confidential - Reston, VA

Senior Virtualization Engineer\Wintel Operations Engineer IV

• Apply VMware technologies in consolidation efforts across the infrastructure
• Setup and deploy ESX hosts in preparation for various virtualization projects
• Use VMware Converter to perform P2V and V2V migrations
• Provide all-around VMware support via VMware VirtualCenter and VI client
• Proficient in command line usage for ESX hosts to provide support
• Promoted to full-time employee because of proven track record of excellence in performance
• Lead various Windows projects to ensure implementation of up-to-date technologies and practices
• Create and update technical instruction documentation for team members
• Deployed Windows ADS and WDS technologies for server imaging and implementation
• Provided data center support and maintenance including racking and installing new servers and appliances. Made sure all proper cabling and labeling was in place.
• Provided all-around Windows server support including troubleshooting and maintenance on all aspects of the Windows operating system including but not limited to IIS 5.0/6.0, Clustering, SQL, Active Directory, Terminal Services and Exchange

Confidential - Reston, VA

Senior Virtualization Engineer\Wintel Operations Engineer IV

• Work on-site at Confidential ; 12 hour shifts, overnight, 3 days a week, on call 24/7
• Provide maintenance and support for Windows Production, Test, and Lower Environments
• Provide all-around Windows server support, including technical implementation and day-to-day operation of systems
• Integrate, update, and execute continuity of business plans
• Provide frontline and remote support on all Windows and Windows related technologies throughout the business
• Troubleshoot various situations to solve complex network/server/application/infrastructure level problems on an individual level and interface with teams as needed
• Perform native OS tool configuration including DNS, DHCP, WINS, NetBios, VPN, Web services, terminal services, event log analysis, and performance monitoring analysis
• Deploy and decommission servers through Change Control process
• Provided data center support and maintenance including racking and installing new servers and appliances. Made sure all proper cabling and labeling was in place.
• Collaborate with Level V Engineers on various projects and implementations across all environments
• Take the lead role in patching servers in all Windows environments using Shavlik HFNETCHK

Confidential - Rockville, MD

Senior Network Field Engineer

• Work on client site with heterogeneous LAN technologies, providing network design consultation and implementation
• Install, integrate, and support desktop and server technologies
• Analyze systems to determine effectiveness and inefficiencies and make written recommendations for improvements
• Plan, coordinate, configure, implement and maintain LAN/WAN hardware, software and Internet/Intranet/Extranet integration and linkage
• Engineer, install, configure, and maintain Active Directory and MS Windows Systems
• Provide and update detailed documentation including as-built diagrams, system and network designs, and written recommendations to customers
• Provide technical support to clients involving fault isolation, installation, modification, maintenance, security, disaster recovery, and contingency plans
• Configure various versions of LINUX\UNIX operating systems, from installation to troubleshooting server issues
• Configure\Manage various models of Juniper devices including several Netscreen series firewalls
• Implement internet connectivity, routers, switches, firewalls, virus protection, email systems and backup
• Provided data center support and maintenance including racking and installing new servers and appliances. Made sure all proper cabling and labeling was in place.

Confidential - Vienna, VA

Network Engineer

• Install, configure, and maintain network operating systems and applications, as well as providing on-call support as necessary for companies ranging from small businesses to leading Fortune 500 companies.
• Create clustered, mirrored/replicated, and distributed data solutions.
• Administer and provide technical support for Active Directory and Windows systems software and hardware.
• Analyze current network infrastructures, determine operational component breakdown, and define the design of scalable networks, necessary load-balancing, and firewall solutions.
• Configure and manage servers, firewalls, switches, router, storage devices and all other components associated with a network, in house and at ISP data centers.
• Configure various versions of LINUX\UNIX operating systems, from installation to troubleshooting server issues
• Configure\Manage various models of Juniper devices including several Netscreen series firewalls
• Primary point of contact for vendors, reviewing products, analyzing against requirement specifications and performing compatibility tests with current networks/systems, and facilitating purchases where appropriate.
• Engineer, design, and implement enterprise network solutions, including LAN and WAN environments.
• Co-location Management and Monitoring services, as well as Co-location Backup services.
• 24x7 client support for system malfunction resolution, network and application troubleshooting, remote management, and planned server maintenance to ensure minimal downtime.
• Provided data center support and maintenance including racking and installing new servers and appliances. Made sure all proper cabling and labeling was in place.

Confidential - Springfield\Arlington, VA

Systems Administrator (2004)

• Provided comprehensive systems management/support as sole IT professional for a 5-region, 175-person organization.
• Performed installation of PC’s, switches, routers, servers, phones and printers for mid-Atlantic region.
• Supplied high quality technical support/troubleshooting for mid-Atlantic, New England, Chicago, Florida and Des Moines regions.
• Managed and maintained company website and setup new employees on network.
• Ensured minimal network server downtime through rigorous maintenance and monitoring.
• Supported employee payroll process for mid-Atlantic region.
• Facilitated Internet recruitment activities including the evaluation/monitoring of job boards.
• Technical liaison for outside vendors providing contract services.
• Played a key role in the successful relocation of server farm.

Corporate Administrator

• Provided comprehensive support for accounts receivable, daily deposits, payroll reports and bank reconciliations.
• Generated excellent network service and administration in supporting 5 offices.
• Designated as PC specialist for installation/repair of hardware/software.
• Assisted vice president in budgeting, inventory and special projects.
• Developed and implemented marketing materials for sales efforts.
• Promoted within 3 months to Systems Administrator

Accounts Receivable Clerk

• Recruited to organization to perform check/invoice processing, daily deposits, payroll reports and the monitoring of past due accounts.