OBJECTIVE:

• To secure a position that will allow me to utilize and enhance my experience in the fields of systems administration, networking and security.
• An ideal opportunity for me will contribute to the development of skills that will aid me in being a more proficient and competitive member of the workforce.

TECHNICAL SKILLS:

• Advanced knowledge of Desktop and Server Virtualization.
• Proficient in querying SQL Databases for custom reporting
• Advanced computer skills in Microsoft Office Products (Word, Excel, Power Point, Outlook and Access), C++, and Visual Basic/.NET.
• Proficient with Adobe Acrobat Professional, Forms Access, Fireworks, Flash and Photoshop
• Proficient in the installation, implementation and maintenance of Window Vista/7/8/8.1/10/Server2003/Server 2008/ Server 2012
• Proficient in the installation, implementation and maintenance Red Hat Linux
• Proficient in the installation, implementation and maintenance Novell NetWare
• Proficient in the installation, troubleshooting and maintenance of various hardware devices (NIC’s, hard drives, RAM, sound cards, CD - ROM’s, DVD-ROM’s) and various software applications.
• Proficient in the implementation and maintenance of various LAN/WAN architectures
• Advanced knowledge of Cisco Routers and Switches as well executing commands in the Cisco IOS
• Advanced knowledge of Virtual Private Networks
• Advanced knowledge of implementation and maintenance of various wireless technologies and networking protocols.
• Able to manage, balance, organize and prioritize workflow of office activities.
• Possess knowledge of various automation software and computer equipment to prepare documents, input data, and monitor administrative controls.
• Possess the ability to communicate orally and in writing to create and maintain a positive and productive work environment.
• Proficient in HTML,SGML,XML and CSS

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Sr. Systems Administrator

Responsibilities:

• Manage and maintain the network and server infrastructure for national customers.
• Monitoring and managing the infrastructure including management of 3rd party services
• Lead troubleshooting of daily technical issues and other day to day tasks.
• SME in management of 100,000+ client machines in Corporate and Student environments.
• Utilize Symantec Ghost to create and maintain all corporate and student PC images.
• Assist is architecting and maintaining Solarwinds network monitoring and alerting solution
• Manage and maintaining Symantec Management Platform (Altiris) Client Management Solution
• Utilize Altiris for Patch Management, Configuration Management, Asset Control, System Auditing, Software Deployment and Antivirus Management on all corporate devices.
• Serve as Enterprise Subject Matter Expert (SME) for Symantec Management Platform.
• Help to maintain VMware vSphere 5 virtual environment containing 750 servers
• Architect, build and deploy various IT solutions for the enterprise.
• Providing System and Solution auditing services for various departments in the organization
• Manage the Symantec Endpoint Protection (Anti-x) solution for corporate and student environments
• Provide system analyst services to other departments in order to streamline business process with new and /or existing technology.
• Provide leadership in auditing of corporate financial systems for SOX compliance.
• Research and implement various countermeasure to ensure the security of proprietary systems and applications.
• Assist with teacher tech support issues as needed
• Prioritize and communicate to complete many tasks on large scale projects
• Lead role in conference calls and in the gathering of business requirements from stakeholders

Confidential, Halethorpe, MD

System/Network Administrator

Responsibilities:

• Maintain client computers and network infrastructure for the Envirotest’s Maryland headquarters and 16 vehicle testing facilities.
• Provide Tier III support to field technicians
• Provide Desk side support to Management team and other employees stationed at the Maryland Headquarters.
• Build and Maintain physical and virtual servers using Cisco USC and VMware’s vSphere products
• Provide routine maintenance for desktop and servers including anti-x updates, OS patching and software/firmware upgrades.
• Monitor and Manage network backups using Symantec Backup Exec
• Manage assets and inventory control for corporate technology assets
• Build and maintain a Storage Area Network
• Manage special technology projects such as PBX upgrade, Disaster Recovery planning and implementation and
• Perform other general system and network administration duties as they arise.

Confidential, Arnold, MD

Adjunct Professor

Responsibilities:

• Provide students with instruction in various computer technology related topics including Computer hardware, Operating Systems, Networking, SQL, Scripting and Security.
• Develop and manage syllabus materials
• Coordinate courseware and curriculum with academic department chair
• Manage online aspects of courses using Blackboard Angel edition.

Confidential, Baltimore, MD

Technology Support Specialist

Responsibilities:

• Lead the implementation of Symantec’s Altiris Client Management Suite enterprise wide in order to manage over 8,000 network devices.
• Utilized command line and VBScript to provide custom solution to software issue in our desktop environment.
• Utilized SQL to perform data mining and deliver custom report to upper management.
• Created unattended installer packages for many of the hospitals 150 applications in order steam line software installations.
• Leverage the Symantec’s Software Management Solution in order to push software applications to hundreds of machines simultaneously.
• Leverage Altiris to provide centralized patch and configuration management for hospital machines to ensure HIPPA compliance.
• Provided deskside support for computer hardware and software applications.
• Created documentation on the proper use of various Symantec Solutions.

Confidential, Baltimore, MD

Cisco Networking Academy

Responsibilities:

• Manage the day to day operation of the Cisco Networking Academy @ F.A.S.T
• Provide hands on CompTIA A+, Network + and Cisco CCENT Certification training to students
• Managed Program budget and equipment/material ordering
• Organize marketing and recruitment efforts in conjunction with the charter school’s counseling department.
• Assisted Master Scheduler in planning of course progression and remediation for Technology majors.
• Worked with Math, Science, English and Art departments to integrate technology educations into their curriculums.
• Lead Baltimore City Cisco Academy Instructors users group to provide program specific in-service professional development opportunities.
• Acted as a community liaison to organize internship and volunteer opportunities for students.
• Coordinated several equipment donations with local business to increase the availability of equipment for student use during instruction.
• Maintain the equipment in several computer labs and including their desktops, laptops, routers and switches.
• Researched, built and maintained a 15 seat Authorized (Private) Pearson Vue Testing facility to provide onsite certification testing to students.
• Assisted the Academy in becoming and CompTIA Authorized Partner Program (CAPP)

Confidential, Alexandria, VA

Sr. Helpdesk Associate/ XML and SGML Specialist

Responsibilities:

• Provide customer support to IRS Federal Employees onsite, by telephone and via e-mail utilizing the Epic Editor XML/SGML based publishing software (supporting over 1,000 authors nationwide)
• Provided quarterly training to user base via “lunch and learns” and conferences to educate them on the proper usage of Epic Editor.
• Install, maintain, and troubleshoot customized software applications
• Installing, maintaining and replacing PC hardware components (RAM, disc drives, CPU, video RAM, and network cards)
• Maintain the Help Desk’s internal File and Database Servers running Windows NT4 and Windows Server 2003.
• Handle General Tier 1 and 2 Help Desk Task for IRB and Revenue Procedure staff members

Confidential, Oakland, CA

Server Relocation Technician

Responsibilities:

• Worked on several projects in the DC metropolitan area as a server expert
• Assisted Confidential technicians in disabling Data Center server rooms.
• Unwired and removed servers from server racks to prepare them for transport
• Disassembled server racks for transport
• Assisted technicians in running fiber optic cable and implementing the Local Area Network design in the new Data Centers.
• Reassembled server racks and installed servers into new Data Centers
• Assisted System Administrators with running diagnostics on servers after installation