SUMMARY:

• I am an ITIL certified IT professional with 20 years of experience in both technical and management roles.
• My experience spans a wide range of technologies across multiple industries.
• I have excellent communication skills and a proven ability to provide clear leadership and strategic direction.
• I am focused on building strong relationships and finding solutions that meet the needs of my customers.

EXPERIENCE:

IT Infrastructure Manager

Confidential, Milwaukee, WI

Responsibilities:

• Responsible for the IT infrastructure operations within multiple brewery locations.
• Manage the day - to-day responsibilities of Brewery Infrastructure Service Engineers.
• Manage and coordinate services provided by third party application and technical vendors.
• Train team members and ensure adherence to Change Management processes.
• Provide triage support for critical technical incidents in conjunction with third party vendors.
• Responsible for insuring a stable, compliant, and reliable plant infrastructure in the server, network, and EUS environments.
• Conduct SLA reporting and analysis as part of continual service improvement initiatives.
• Management of work orders, IMACs, incidents, and service requests within designated targets.
• Work with the brewery operations teams to coordinate and plan patching, technology refreshes, and vulnerability scanning and remediation.
• Provide leadership for the planning, coordination, and implementation of complex technical infrastructure projects and related budgets.
• Enable and support technical projects in conjunction with other technical teams within IT.
• Responsible for management and reporting of IT infrastructure assets.

Brewery Service Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Provided technical leadership and guidance to external ITO partners for all breweries.
• Supported Windows 2003/2008/2012 virtual servers in a VMware vSphere environment, leveraging Dell server hosts and Tintri Storage.
• Monitored operating system and storage related health using VMware vROPS.
• Provided triage support for critical brewery technical incidents in conjunction with third party vendors.
• Coordinated server patching per production scheduling in each brewery.
• Administered Tintri and HP EVA SAN storage.

IT Engineer (Contractor)

Confidential, Milwaukee, WI

Responsibilities:

• Acted as SME on Citrix elimination project.
• Configured Citrix Resource Manager and provided project team with detailed configuration and usage reporting for 11 Citrix farms.
• Provided Citrix technical guidance to both internal and outsourced support teams.
• Provided support to the server refresh project to ensure configurations are being completed correctly and within project timelines.

Systems Engineer III

Confidential, Milwaukee, WI

Responsibilities:

• Designed and built Citrix XenApp 6.5 farm to provide virtual desktops and business critical health care applications.
• Migrated 400+ health care communities from Citrix Presentation Server 4.5 to XenApp 6.5 environment.
• Provided support for escalated issues in multiple Citrix environments, including support for WYSE terminals.
• Installed, configured, and migrated users to new Juniper SA4500 SSL VPN appliance.
• Provided configuration support to wireless network rollout project consisting of Aerohive AP’s, Juniper SSG routers, and HP Procurve switches.
• Supported Exchange environment with 17,000 mailboxes, which included Symantec E-Vault, BES, MobileIron, and Ironmail integrations.

Systems Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Built and upgraded multiple VMWare vSphere Clusters.
• Installed and supported all new Windows and Linux VMs, physical servers, and installed applications.
• Responsible for Active Directory administration (User accounts, Group Policy, DNS, DHCP)
• Implemented and maintained enterprise patch management, backup, and anti-virus solutions.
• Designed, implemented, and supported multiple Citrix XenApp 6.0 farms, which included profiling and publishing over 150 applications.
• Managed desktop migration project from Windows XP to Windows 7.
• Installed, monitored, and maintained custom trading applications and related infrastructure.

Systems Engineer

Confidential, Milwaukee, WI

Responsibilities:

• Provided server hardware, OS, and software support to 20 remote hotel locations, and corporate datacenter.
• Managed Active Directory environment, which included management of Group Policy.
• Provided support for Microsoft Exchange Server environment.
• Responsible for support and maintenance of Citrix, Microsoft SQL, and Exchange environments.
• Responsible for the administration, and on-going monitoring of Cisco MARS implementation.
• Implemented, and supported server backups, patch management, and antivirus solutions.
• Escalation point for helpdesk staff for desktop, network connectivity, and server issues.
• Technical lead for PCI compliancy project.

Help Desk Manager

Confidential, Cudahy, WI

Responsibilities:

• Installed, and supported desktops and servers configurations.
• Troubleshoot and supported LAN/WAN hardware including routers, switches, and hubs.
• Maintained corporate virus protection, SPAM filtering, and Web filtering solutions.
• Successfully upgraded, supported, and maintained Microsoft Exchange Server environment.
• Created, managed and maintained user accounts and GPO’s in Active Directory.
• Responsible for administration of Blackberry Enterprise Server and handheld support.
• Provided end-user support for corporate ERP system
• Installed, configured, and maintained helpdesk ticketing solution.
• Provided support for Citrix MetaFrame environment, which included deployment of new and updated applications as well as end-user support.
• Implemented and managed corporate help desk, which included staff supervision, hiring, performance management, and project management.

IT Engineer

Confidential, Hartland, WI

Responsibilities:

• Provided support for all software and hardware related issues for on-site and remote users.
• Installed and supported all hosted customer web applications.
• Installed, configured, and supported LAN/WAN hardware including routers, switches, and hubs.
• Managed antivirus, web filtering, and monitoring solutions.
• Provided database administration, maintenance, and upgrades for MS SQL database servers.
• Successfully implemented Active Directory and performed later upgrades.
• Installed and maintained phone and security network wiring.
• Project and technical lead to achieve Visa’s CISP security compliancy.
• Created end-user documentation and manuals for custom web and POS terminal applications.

Manager, Support Services

Confidential, Milwaukee, WI

Responsibilities:

• Provided end-user support and training for custom CRM software for both internal and external clients.
• Managed helpdesk services provided to on-site employees and remote users.
• Responsible for support of servers, PC, and network related issues.
• Implemented support structure, which included documentation of policies and procedures for both internal and external helpdesks.
• Assisted with QA testing for new applications.
• Created end-user documentation and manuals for custom applications.
• Maintained internal Microsoft SQL and Access databases.

Network Administrator

Confidential, Milwaukee, WI

Responsibilities:

• Built, configured and supported PC’s and servers for multiple remote offices, which included troubleshooting user and server issues, software installations, backups, and network connectivity.
• Lead company-wide email migration from Lotus cc:Mail to Microsoft Exchange.

Technical Support Administrator

Confidential, Milwaukee, WI

Responsibilities:

• Provided pre and post-sale technical support to GHOST software customers worldwide.
• Implemented new support structure, policies, and procedures for technical support staff.
• Trained and supervised Technical Support teams.