We provide IT Staff Augmentation Services!

It System Administrator Resume

PROFILE An IT professional currently pursuing MSc Information Technology. Capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills. Have core competencies in System Center Operations Manager and Windows networking.


  • Good knowledge in System Center Operations Manager
  • Thorough knowledge in Windows 2000/2003/2008 networking environment
  • Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
  • Extensive knowledge in Microsoft Windows Platforms (9.x, NT, 2000, 2003, 2008, Exchange Server, Active Directory
  • Exchange Server 2003, 2007
  • Configuration and Managing of Servers and Workstations
  • In-depth knowledge in Microsoft Windows 2000, 2003 & 2008 Active Directory
  • Extensive knowledge in Computer Hardware
  • Extensive knowledge in Symantec Backup Exec
  • Good troubleshooting skills
  • Now Leaning System Center Data Protection Manager


Feb 2011 - Date working with Confidential as an IT system Administrator (Foundations Business Continuity Team)

  • Maintain SCOM 2007 What's Up Gold on a daily basis
  • Configures and maintains SCOM in the LAB/Dev environment
  • Assist Branch offices with backups (Symantec backup Exec)
  • Assist with AD and Exchange with branch offices related issues
  • Maintains and configure Microsoft Forefront and mail alive
  • Prepares and delivers system performance statistics and reports weekly (disk usage, forefront reports)
  • Configures software changes in Spotlight on AD, What's Up Gold, SCOM, and Spotlight on AD
  • Update alerts and work with customers to setup and maintain alerts that fit their needs
  • Coordinates with the Hosting team on Branch offices server build documentation, help with evaluating those document to ensure they are applicable to the branch offices realities
  • Work on tickets that are monitoring related, alert related, SCOM and What's Up Gold related.

March 2009 - Feb 2011 working at Confidential as an IT Systems Administrator (NOC Team)

  • Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)
  • Dedicated to the uptime and successful throughput of information for all client focused application and underpinning systems based upon service level and operating level agreements
  • Responsible for supporting Branch offices and Partner Countries(AD, Exchange, Backups)
  • Configure and maintains SCOM and What's Up Gold
  • Configuring, monitoring and troubleshooting of Juniper WAN Accelerator and Juniper firewall in the Branch offices and Partner Countries.
  • Configure, monitor, maintain and troubleshoot Exchange server and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.
  • Advanced monitoring, administrate, troubleshoot, and manage infrastructure based systems
  • Coaches and mentor other technical resources, perform systems reviews, and inspects/assess systems procedures to ensure adherence to established standards
  • Responsible for systems backups using VERITAS Backup Exe

July 2005-March 2009 working at Confidential as an IT Specialist

  • Manages Windows network (users, computers, printers, etc) with Active Directory
  • Exchange server 2003 management
  • Responsible for managing and maintenance of networks in Filed (Country Office) and Area (West Africa Area Office) offices
  • Coordinates efforts to utilize Information Technology that can improve the functioning of Compassion's fields offices
  • Assists country office staff members to effectively utilize software and systems by facilitating user training
  • Serves as the main POC (point of contact) for any outside vendors (hardware/software) and manages maintenance/repairs as required
  • Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information
  • Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)
  • Provide Sys Admin Support as required to maintain user accounts, DNS,DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office and CMG (Head Office - USA)
  • Designate and train a back-up person and develop procedures to perform IT duties
  • Works in coordination with GMC System Administrator in collaborating upgrades and patches and insuring AD, Exchange, Security and operating standards are being adhered too
  • Manages the hardware, software, analysis, design, implementation and overall improvement of information technology at Compassion's Country and Area offices
  • Support and maintain network hardware, network Operating Systems, and Compassion system applications
  • Responsible for defining and IT recovery plan for servers and workstations
  • Help plan/budget the hardware and software needs of the Country and Area offices and ensure that all hardware and software acquired meets specification established by GMC

June 2004-to-July 2005 working at Confidential as a Technical Support Engineer (TSE)

  • Provide Technical support to the Internet Cafe, Management and Clients networks
  • Configuring, managing and troubleshooting of various servers
  • AD management and maintenance
  • Provide technical support to dial-up clients on daily basis
  • Ensure the smooth running of cafe networking software (Limpopo by SOFT-GH)
  • Responsible for installing and updating of anti-virus
  • Setting up of conference facilities (video and tele-conference), and providing technical support
  • Conduct on-site surveys, installing and providing technical support to Motorola Canopy Wireless Radio clients
  • Provide daily reports on status of all hardware equipments and assigned duties
  • Ensure that all documents (Telephone lines assignment, downtime inventory, waybills for equipments sent for repairs), are up to date and properly organized
  • Monitoring, managing and troubleshooting Motorola Wireless Radio network (using WHAT'S UP GOLD)
  • Ensure that all servers are maintained and running optimally
  • Provide in-house training to Internet Advisers (IAs) and customers
  • Installing and configuring new equipments and software on the network and for customers
  • Provide day-to-day Assistance to systems' users
  • Internet tutorials for beginners

Dec 2003-May 2004 Worked with Confidential as IT Manager

  • Manages Windows network (users, computers, printers, etc) with Active Director for the headquarters and branch offices
  • Manages Email Server (MDeamon)
  • Provide day-to-day Assistance to systems' users
  • Responsible for managing and maintenance of networks in all branches
  • Provide software and hardware support
  • Installing, configuring, managing and maintenance of all servers and workstations
  • Ensure smooth running of accounting software (Oracle 9i Lite)
  • Responsible for generating report from Oracle 9 Lite for financial analysis during companies account close
  • Supervising companies data entry operations
  • Responsible for all backups in the Company
  • Responsible for Data synchronization with companies central sever in Singapore
  • Liaise with Internet Service Providers (ISP) for internet connection
  • Make recommendations to management on purchase of hardware, software and equipments
  • Responsible for making contacts with computer equipments suppliers

Nov. 2002-Nov. 2003 Worked Confidential as a Technical Support. Duties:-

  • Plan, develop and present training to increase overall capabilities of users of the installed computer equipment
  • Setting up computer labs for schools and clients
  • Providing training for students and clients
  • Providing hardware and software support
  • Responsible for all backups of the company
  • Hardware and networking troubleshooting and maintenance

March 2001-Sept. 2001 Worked with Confidential Duties:-

  • Coordinate the collection of data from point of origin
  • Establishes and maintain data processing and computer code files
  • Provide data processing support for various activities and users
  • Assists in formulating data processing procedures
  • Verify data entered into computer

May 2002-Nov. 2002 Confidential as Technical Support. Duties:-

  • Providing hardware and software support to students and clients
  • Assisting in the hardware Department

Sept. 1997-March 1999 Worked with Confidential as Stock Manager/Site Supervisor and Assistant purchasing Officer for 18 months. Duties:-

  • Assist with the management of the WIP (Work in Progress) ledger
  • Managing and maintaining strong customer relationships
  • Actively participate in cross functional teams
  • Site works, meeting or exceeding program objectives
  • Co-ordinate and supervise the efficient completion of all site project
  • Comply with company construction policies and procedures.
  • Keeps a running inventory of construction materials stock.
  • Maintains materials stock on the sales floor and overstock.
  • Develops and implements procedures for receiving and storing materials
  • Receives and unpacks incoming orders, checking against items listed on requisitions, invoices or other order forms

March 1997-Sept 1997 Confidential as Stock Manager, Accra. Duties:-

  • Keeps a running inventory of construction materials stock.
  • Maintains materials stock on the sales floor and overstock.
  • Develops and implements procedures for receiving and storing materials
  • Receives and unpacks incoming orders, checking against items listed on requisitions, invoices or other order forms


  • Technical Supervisor for setting up Compassion International Ghana entire network
  • Technical Supervisor for setting up Compassion International West Africa entire network
  • Branch Office and Partner Country Exchange migration Testing (Exchange 2003-2007)- CI
  • Branch Office and Partner Country AD migration Testing (Windows Server 2003-2008)- CI
  • WAN setup using Canopy and Proxim wireless radio equipments for Surfcom Communication Limited an ISP
  • Head of team for cabling and networking Ghana Library Board
  • Part of the dynamic and motivated team responsible for expanding the VOIP and Laptop lounge at BusyInternet
  • Setting up of Telewalk Ghana Limited network
  • Reconfiguration of Olam Ghana Servers in all branches
  • Cabling and network installation of computer laboratories for Schools (Kyebi Secondary school, Oda Victory JSS, Swedru Commercial school,)
  • Cabling and networking Bright Links and Tours, and Bright Links Internet Cafe



  • System Center operations Manager 2007 (yet to Certify).
  • MCSE (Microsoft Certified System Engineer) - Security Specialization
  • MCSE (Microsoft Certified System Engineer)
  • MCSA (Microsoft Certified System Administrator) - Security Specialization
  • MCSA (Microsoft Certified System Administrator)- Messaging Specialization
  • MCSA(Microsoft Certified System Administrator)
  • 9 MCPs (Microsoft Certified Professional)


  • CCNA (Cisco Certified Network Associate)
    • Jan, 2002-Dec, 2002. Diploma in Management of Information Systems - (Institute for the Management of Information systems - IMIS), UK.
    • Feb. 2004-Feb 2005. Honors Diploma in Network Systems Engineering - NIIT, Ghana
    • Nov. 2009. Upgrading your Network Infrastructure and Active Directory skills to Windows Server 2008 - New Horizons - Denver, USA
    • Oct. 2011. Customer Service Training - How to deliver exceptional Customer Service - Fred Pryor Seminars
    • Oct 2008. VPN and Secure Systems -- Central Micro Solution - Ghana
    • Oct. 2007. Advanced Network Security - Central Micro Solution - Ghana
    • Feb 2008. Linux Desktop Training & Linux Security -- Central Micro Solution -Ghana
    • April 2008. Linux Messaging (Sendmail, Postfix, Qmail) - Central Micro Solution - Ghana
    • July 2008. Linux Apache Web Server & Linux Samba -- Central Micro Solution - Ghana
    • Dec. 2004 Motorola Canopy Technical Training Course
    • Dec. 2003-Feb. 2004 Windows 2000 Professional Administration (MCP) - FACT, Canada.
    • Sept - Nov. 2003 Network+ --FACT, Canada
    • July - Sept., 2003. A+ Core - Hardware - (FACT), Canada
    • Dec 2002-May 2003. Diploma in Computer Hardware Engineering -(Institute of Information, Communication Technology), Adabraka - Ghana.

EDUCATION Currently pursuing MSc Information Technology General Certificate of Education (GCE) O and A' Levels

Course Summary:-

  • Majored in Economics, Business Management and Government. General Course in Construction ( GCC )-Accra Polytechnic.

Hire Now