SUMMARY:

• Accomplished and results oriented network engineering manager with expert proficiency in networking/IT, broadband, cable TV, telecom and wireless services, and business management. Technical talent and analytical expertise in overseeing technology improvement initiatives and aligning and prioritizing network services with business and operational goals. Experience with leading enterprise - wide implementations that improve reliability, increase security, streamline operations, optimize productivity and introduce network efficiencies in a cost effective manner. Regarded for the ability to implement and drive processes, develop and motivate high-performance teams, and work well under pressure to manage a 24/7 enterprise network, and meet multiple complex project deadlines on schedule and under budget. An articulate presenter with outstanding interpersonal skills.

TECHNICAL SKILLS:

• Hands on working knowledge of IT industry technologies such as VLAN’s
• RSTP
• MPLS and tunneling as well as IPv6 and RIP/RIPv2
• IGRP/EIGRP
• OSPF and BGP routing protocols.
• All aspects of the Fiber Optic plant
• SONET/ATM Transport
• Microwave Transport and Backhaul
• Proof of Performance Testing (Headend and Field)
• CLI
• Switched Circuit and IP Telephony
• Digital Cable
• DOCSIS 1.1
• 2.0 and 3.0
• Digital Modulation (QPSK
• QAM)
• WiFi
• WiMAX
• LTE and 3G networks (HSPA/HSUPA and EVDO Rev A)
• Hybrid Plant Performance
• Return Plant Maintenance.

EXPERIENCE:

Confidential, MT

Network Operations Center (NOC) and Engineering Manager

• Manager of Tier 3.0, 3.5 and 4.0 Engineering NOC support staff, who are the network monitoring and break-fix agents across all aspects of the Charter Cable operation.
• Technical and operational liaison between the NOC and all other engineering departments within Charter Cable.
• Responsible for root cause analysis of network related anomalies and developing strategies to mitigate repeat issues.
• Standardized the Change Management processes across all technical departments of the Charter Cable operation including CMTS, Network Engineering, Outside Plant, and Digital Services.
• Developed processes and procedures to proactively identify and resolve potential issues with network and video equipment before they become customer service affecting.
• Developed performance metrics for all NOC engineering staff, which reduced overall MTTR statistics across all aspects of the Charter network.
• Standardized the ACL implementation process, improving network security.
• Managed/mentored network engineering staff responsible for commercial enterprise network designs and deployments.
• Managed the NOC transition between the legacy Bresnan/Cablevision network tools, to Charter’s software platforms.

Confidential, Louisville, KY

FOUNDER/CTO/Executive VP

• Chief technical consultant, and primary inventor, with patents pending, in the design, development, testing and production of a multi-use Linux based camera mounted streaming device for bi-directional transport of video and audio (standard definition to high definition), across a broad array of network mediums (Wi-Fi, WiMAX, LTE, fiber optic, and copper) for the Broadcast Television Industry.
• Project Management Lead for the development of the LiveEdge Solution. Coordinated the interaction between the various vendors working on their respective portions of the field and studio units, from embedded/hardware teams to the UI interface and mechanical engineers. Supervised the progress of each of the projects from the Scope of Work/Contract negotiations to the Quality Assurance and Acceptance Testing phases, to ensure a cost effective, timely and coordinated completion of the LiveEdge solution.
• Worked closely with Verizon Wireless Innovation Center engineering team in their labs, to achieve certification for the device’s use on Verizon’s 4G LTE networks.
• Managed the embedded team to develop codecs within the H.264 encoding/decoding scheme, utilizing the benefits of High Definition Video transport, with minimal latency.
• Managed the transport team in the development of transmission strategies to seamlessly integrate the LiveEdge network streaming solution through various corporate firewalls and networks.
• Worked with the Verizon senior transport team to develop transmission strategies to fully integrate the LiveEdge device on the Verizon LTE network.
• Was the exclusive point of contact for providing national and international Tier 1 through Tier 4 technical support, including support liaison with the LTE backhaul provider, using remote management and software diagnostic tools for the LiveEdge field and studio units.

Confidential, Louisville, KY

Network Operations Center (NOC) Manager

• Brought the NOC to full 24/7/365 monitoring for maintaining and trouble shooting network related issues in each of the 40 systems encompassing 1.3 million cable customers, over 500,000 high speed data customers and 150,000 telephone customers within the Insight
• Developed the department from an auxiliary monitoring NOC to a full service NOC in less than 90 days and oversaw the successful cut over from the Telephone NOC in Denver to the Insight NOC.
• Developed and implemented operational procedures to ensure timely and effective response for all emergency issues as well as scheduled and unscheduled maintenance.
• Managed a staff of 22 direct reports.

Confidential

Plant Manager/Technical Operations Manager

• Directed the development and training of the technical staff through the NCTI courses and practical skills development, bringing 70% of the field staff to the NCTI Master Technician level within 6 months.
• Developed and maintained technical standards and procedures such as a hurricane response plan, new build acceptance procedures, CLI monitoring, routine Headend and plant maintenance and testing, and proof of performance testing.
• Developed and implemented procedures to reduce and maintain the outstanding backlog of trouble calls from over 3,000 when I arrived, to less than 100, which drastically improved the overall customer satisfaction and the community image of the company.
• Installed, activated, and maintained the Scientific Atlanta digital network cable system (DNCS) as well as assisting with the successful 3rd party integration, upgrade, and maintenance of Zodiac Gaming. Assisted with the design of the Scientific Atlanta VOD platform.
• Managed a staff of 21 direct reports.
• Responsible for over 600 miles of cable plant and over 25,000 cable customers.
• Primary responsibility for the technical operations budget.
• Worked with local government offices and schools to ensure delivery of a quality product, as well as timely completion of special projects.
• Developed programs with the sales and marketing teams to deliver a quality digital offering with initial buy rates of greater than 50%.

Confidential, Louisville, KY

Field Engineer

• Assisted in the development of a communications protocol similar to the IEEE 802.11 performance standards on a proprietary dynamic hopping protocol.
• Responsible for integrating Microsoft Project Manager with Microsoft Office for more efficient assignment and control of various tasks for accountability as well as ensure timely delivery of the telemetry monitoring product.
• Developed the laboratory and testing plans to assist the embedded engineering team in analyzing the sensing and communication protocols.
• Developed and implemented installation and trouble shooting procedures over the first 5 Pilot (Beta) installations.
• Worked with the RF Design team to develop a more compact and efficient antenna.

Confidential, Louisville, KY

Wireless Engineering Manager

• Developed procedures for company-wide commitment to the IEEE 802.11 specifications that pertain to 2-way data transfer over wireless networks.
• Developed and implemented all laboratory and field testing procedures for existing as well as new technologies.
• Created configuration and maintenance procedures for new equipment and products to replace legacy equipment.
• Responsible for the design of the wireless Virtual Point of Presence (VPOP) for all of the cities Confidential operates. Also responsible for modifying the existing designs to increase the scalability of each VPOP.

Confidential, Louisville, KY

Director Field Engineering

• Founding engineer, and was the first, of what grew to be over 800 employees, of the company.
• Responsible for establishing RF related system dependant specifications, design, testing, and operational procedures necessary for the successful launch and operation of high speed data services using Com21, Tarayon, and Cisco CMTS and network equipment.
• Developed and implemented procedures for front line support at the system level in helping to establish and implement plans for successful upgrade/rebuild of cable plant to provide the 2-way signal path necessary for high speed data.
• Developed and implemented procedures for capacity management monitoring of the system level network. Developed and implemented individual migration strategies to expand each network that approaches the critical capacity level.

Confidential, Louisville, KY

Chief Electronics Technician

• Designed and built the primary Headend from the ground up that served more than 200,000 customers at the completion. This headend is currently serving as the primary Headend for Confidential providing Cable Television, High Speed Data and VOIP services.
• Project management lead over the design, build, and turn up of fiber interconnects between seven remote locations and the Headend, including all equipment necessary for integration of advanced digital service, high speed data service, and VOIP telephony. My portion of the project was worth over $12M, and was completed on time and on budget.
• Developed and implemented procedures to maintain all interconnects via microwave, fiber optic, or coaxial cable including local broadcasters, specialized returns, various Local Area Networks, Sonet based fiber optic network used for inhouse phone system (linking three switches) and video conferencing.
• Established CAD based documentation procedures to assist in network design, equipment placement, cable routing, and improve service issue troubleshooting response time.
• Developed operational procedures for modifying the equipment necessary to be the first cable operator in the country to use the Lifline status monitoring system in a remote fiber optic hubsite based architecture.
• Developed and implemented procedures for testing and implementation of all new technologies, services, and projects such as DMX, Sega Channel, Online Offtrack Betting, SeaChange VOD commercial insertion equipment, and various other digital services, point to point and point to multi-point tele-conferencing through the fiber optic network.
• Responsible for developing and implementing procedures for the purchase, monthly maintenance, and on demand repair of 125 vehicle fleet. Reduced overall maintenance costs by greater than 40%.
• Implemented and maintained a monthly testing program to ensure optimum cable signal quality at end of line test points with test results better than FCC specifications.
• Responsible for over 1,200 miles of plant.
• Managed 32 direct reports.
• Primary Budgetary responsibility for Headend, Maintenance/Leakage, Service, Fleet departments.
• Developed and implemented procedures for 18 direct reports to trouble shoot and repair 100% of the line and test equipment for the system as well implemented a productivity and quality assurance program for 18 direct reports that increased the overall shop productivity by more than 75%, while maintaining an overall quality control rating of better than 98%.
• Built an in-house repair department facility from the ground up, where none existed before.