System and Network Administrator II Resume McLean, VA - Hire IT People

SUMMARY:

To utilize my extensive experience and knowledge in the professional IT field and apply it towards a company’s operations in order to increase efficiency, productivity, and performance.

TECHNICAL SKILLS:

Mac
PC OS. + - --Microsoft Office 2010---Exchange---Active Directory---Mobile devices (IPhone
Android
IPad
BlackBerrys) ---FTP---VPN---Windows---VMware---Citrix---Audio-visual presentation and VTC based meetings--Web conferencing Go-to-meeting
Ready Talk and WebEx.

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

System and Network Administrator II

Responsibilities:

Serve as Technical support lead, supporting over 2000 internal end users with a full range of IT needs.
Supported multiple CRM and application environments(Salesforce, Broadsoft)
Troubleshot multiple end user issues(Active Directory, RDP, software & application installs, Microsoft Office Suites, Microsoft Lync, VPN & Tunnel Issues, Sip/Telephony, Amazon Chime, Vidyo, BIBA)
Hardware & Technical Inventory(PC/MAC part replacements, hardware tracking & inventory management, troubleshooting data drops/cabling)
Managed internal ticketing system (Dell Kase K1000), prioritized cases based on internal technical impact while adhering to internal SLA’s. Followed up with end users confirming resolution prior to case closures.
VTC & Audio Conferencing Troubleshooting

Confidential, Washington, DC

Technical Support Analyst

Responsibilities:

Serve as the single Lead Technical support resource supporting approximately 50 end users
Manage internal ticketing system for trouble reports.
Install, configure and maintain a wide range of software applications including, but not limited to: Windows 7, 8 Mac OS X, Office 2010.
Troubleshoot and resolve complex hardware and software issues on end user workstation desktops and laptops.
Perform backups, restoration from Backups, PC optimizations and OS refreshes for local user Workstations.
Create User Accounts in Active Directory, assign users to security groups, and join computers to domains.
Use Splunk to investigate network related issues; logins, phones and port connections.
Maintain Resource Inventory and schedule uer upgrades and provisioning.
Using Exchange Management Console configure and create mailboxes, distribution lists, and email accounts and grant various access levels and permissions to different user groups.
Install Redhat and Ubuntu on Virtual Machines for developers.
Assist Linux Admins with Creating User accounts and Granting File permission to specified Locations.
Create Documentation and provide training and orientation for new staff members and executives.
Setup, configure and troubleshoot network Multifunctional printers, Scanners and IP phones.
Troubleshoot desktops, Audio-visual and laptop and optimizations: memory installs, case swaps, data migration, backup retrievals, Driver updates etc.

Confidential

Event Technology Analyst

Responsibilities:

Plan, setup high profile meetings and presentation equipment’s for executive and staff members
Troubleshoot mixers, projectors, cameras, camcorders, microphones and other devices during meetings, presentations and other events.
Orchestrate presentation workshops illustrating and showing users how to conduct effective presentations with Confidential technology options.
Setup conferencing software tools; Citrix go-to-meeting, go-to-webinar.
Assisted with integration and installation projects on site as needed.
Worked with engineers to verify accuracy of as-built drawings and code changes to integrated systems.
Performed site maintenance, evaluation and provided digital video and audio editing and duplications if needed

Confidential, Washington, DC

Help Desk Analyst

Responsibilities:

Isolate, troubleshoot and provide desktop support for 765 end users on a daily basis and performed
PC optimization services for end user workstations.
Troubleshoot Computer applications.
Respond to customer issues via Remedy ticketing systems, phone and walkups, resolve and
Document resolutions in a timely manner to meet SLAs.
Troubleshoot VPN connectivity issues for Mac and windows users on various OS.
Analyze Users printer issues with Xerox Equipment (e.g. Work Center Pro 450).
Account for monthly printer usage and perform printer installations and programming
Test new image patches and software upgrades as part of test group environment and provide feedback for considerations in firm wide implementations
Environments: Microsoft Outlook, Access, Windows 7, Windows XP, IPhone, Windows
Server 2008, Active Directory, Mac OSX, Redhat, Box, FTP, Exchange server, VMware, SCCM,
Audio-visual and conferencing.

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System And Network Administrator Ii Resume

Mclean, VA

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