SUMMARY:

• Administrator; Systems Engineer / Customer service.

TECHNICAL SKILLS:

• Microsoft Windows
• 2000, 2003 Server XP Operating System NT Server
• VPN, UDP Ports
• ESP Protocols
• Rapids 7
• Cisco 2811
• Cisco 3750
• Cisco 4507
• Lexmark Printers
• USB Hubs
• CAC card readers
• Toppan printers
• Fingerprint readers
• Barcode scanners
• Blackberry
• STN Search Engine
• Image Search & Retrieval
• Symantec Ghost

PROFESSIONAL SUMMARY:

SERVICE DESK ANALYST

WASHINGTON, DC

Confidential

Responsibilities:

• Reset passwords, assignment to groups, and set up tickets for computer issues.
• Monitored networking systems using Solar Winds and notified the appropriate persons through communications documents. (Third shift)

DESKTOP SUPPORT TECHNICIAN / SERVICE DESK ANALYST

FALLS CHURCH, VIRGINIA

Confidential

Responsibilities:

• Monitored networking systems using Solar Winds and notified the appropriate persons through communications documents. (Third shift)
• Mitigated configuration deficiencies on Dell and Hewlett Packard desktops and wireless laptops.
• Dell Optiplex 760, Hewlett Packard PowerBook 600, Hewlett Packard ProBook 6300 and Hewlett Packard EliteBook.
• Updated SCCM, Dell Disk Protection Encryption and Symantec Anti Virus in Mediation effort.

NETWORK ENGINEER

ROCKVILLE, MARYLAND

Confidential

Responsibilities:

• Monitored network devices using IP Monitor and what’s up Gold for third shift (after midnight) networking issues.
• Reported WAN connections (DS3) that were down to vendors for repair.
• Created and updated Remedy tickets for problems with routers, servers, switches and WAN links.

NETWORK ENGINEER

ROCKVILLE, MARYLAND

Confidential

Responsibilities:

• Monitored network devices using IP Monitor and what’s up Gold for third shift networking issues.
• Reported WAN connections (DS3) that were down to vendors for repair.
• Created and updated Remedy tickets for problems with routers, servers, switches and WAN links.

NETWORK TECHNICIAN

FAIRFAX, VIRGINIA

Confidential

Responsibilities:

• Setup customer’s new Lenovo computers.
• Installed telephone and network lines.
• Ran Kill disk on machines that needed to be erased to promote information security.

TECHNICIAN

HERNDON, VIRGINIA

Confidential

Responsibilities:

• Repaired computer equipment - - MPC385, Dell 365, Dell 385, HP Deskjet 4250, Dell 1850.
• Degaussed magnetic media.
• Providing audit information for receiving and barcode reading of computer equipment.

ASSET MANAGEMENT TECHNICIAN FALLS

CHURCH, VIRGINIA

Confidential

Responsibilities:

• Collected computer equipment and entered into the Vantive CRM database for audits.

HELP DESK TECHNICIAN

ARLINGTON, VA

Confidential

Responsibilities:

• Provided help desk support for users.

DELL NETWORK TECHNICIAN FALLS

CHURCH, VIRGINIA

Confidential

Responsibilities:

• Installed computer in the network, loaded applications and migrated data.
• Dell Optiplex 755, Dell Optiplex 760, Dell Latitude 630, Dell Latitude 830.
• Installed Lexmark network printers on existing network and loaded drivers.
• Lexmark 502n, Lexmark 644de, Lexmark 646de, Lexmark 782e, Lexmark 940ef.
• Migrated data using Ghost, USB disk connection and disk to server file copying.
• Upgraded Random Access Memory (RAM) in users systems.

HELP DESK TIER 2 TECHNICIAN

CHANTILLY, VIRGINIA

Confidential

Responsibilities:

• Set up blackberries for users use.
• Use of Ghost to prepare desktop systems for users.
• Troubleshoot desktop systems.

Network Administrator

Vienna, Virginia

Confidential

Responsibilities:

• Provided customer support: Took calls, made tickets, visited desks, made repairs, set up computers and contacted vendors for customer site.

ENGINEER

ALEXANDRIA, VIRGINIA

Confidential

Responsibilities:

• Prepared ports and protocols documents for sites to be upgraded to a new software version.
• Troubleshot problems related to deployment and computer moves.
• Reloaded certificates as required for connection of VPN.
• Instructed users on procedures for reattaching equipment including USB Hubs, Toppan printers, fingerprint readers, CAC card readers and barcode scanners.

Sales consultant

Woodbridge, Virginia

Confidential

Responsibilities:

• Sales and delivery of Lincoln, Mercury, Mitsubishi and used cars.
• Data entry work on logging system.

Network Administrator

Alexandria, Virginia

Confidential

Responsibilities:

• Maintained three networks in two facilities with eight servers and about forty workstations, troubleshot computer problems.
• Supported users with computer problems involving network access and support.
• Attached visiting laptops to networks as required by the customer.
• On site point of contact for two facilities computer issues.

Field Services Technician

Falls Church, Virginia

Confidential

Responsibilities:

• Installed computers in a network.
• Ghosted data from one computer to another.
• Prepared preparatory paperwork.

Network Administrator

Arlington, Virginia

Confidential

Responsibilities:

• Maintained a network consisting of plural Microsoft NT servers and numerous memory storage devices. (Plextor jukeboxes and Snap Server hard drives).
• Migrated CD data to the Snap Server hard drives.
• Maintained and uploaded data to a web server the network.