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It Intern Resume

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Minneapolis, MN

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QUALIFICATION HIGHLIGHTS:

  • Experience in diagnosing and repairing PCs or consumer electronics
  • Experience in Microsoft suite and software imaging
  • Working knowledge of Information Technology
  • Contribution towards team assignments
  • Managing multiple projects simultaneously
  • Completion of projects within scheduled deadlines
  • Good communication and interpersonal relationship skills
  • Customer service experience
  • Phone experience
  • Possess good judgment, always approachable, trustworthy, caring and motivated to help others in the community

TECHNICAL SKILLS:

Languages: Java and Python

Hardware: Large computer networks, PC (Dell, IBM, Lenovo, HP, ASUS and Acer) and MAC, Tablets and Smart Phones

Software: VMware software imaging, Screen connect software, SysAid software, Android, IOS, Eclipse Programming, NetBeans Programming, Internet Security, Microsoft Office Suite (Word, Excel, Access and PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential

Minneapolis, MN

IT Intern

Responsibilities:
  • Installed VMware software imaging and other software on desktops and laptops for employees
  • Used Screen connect to install new software programs on computers
  • Assisted with ticketed system using the SysAid software
  • Managed inventory of computers in stock in Excel
Confidential

 Ames, IA

Tech Support & Customer Service

Responsibilities:
  • Provided the initial contact with customers, checked in product, and run basic tests to determine product needs and service solutions.
  • Provided customers with repair, installation and service of products in the store.
  • Performed product i.e., laptop and desktop shipping and receiving, product maintenance, repairs, and services.
  • Solved computer software issues for customers, including installation, setup and configuration of hardware and software, Android and IOS Tablets and Smart Phones
  • Assisted sales team to explain services and technology to customers
  • Installed Microsoft Windows Operating Systems and Office Suite packages on newly purchased and returned computers.
  • Installed antivirus software on computers
  • Upgraded systems including Memory and hard disk drives.
  • In charge of payment methods, cancelling orders, and replacement parts
Confidential

Fraternal Educator

Responsibilities:
  • Ensured that Candidates were registered and prepared for Initiation.
  • Prepared a written Candidate education program that stressed core values and history, scholarship, recruitment, active participation, and leadership.
  • Managed the Candidate education program and monitored the progress of Candidates towards Initiation.
  • Supervised Candidate activities.
  • Implemented a membership development program (member education program) for all members.
Confidential

Ames, IA

Fraternal Educator

Responsibilities:

  • Participated in fundraising events to provide assistance to children with special needs by contacting prospective donors.

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