Computer Network Operations Support RESUME NY - Hire IT People

OBJECTIVE

To secure a position that would utilize my skills and experience, offer a challenge and the opportunity for advancement.

EDUCATION Information Technology Major

The Career Center Jan 2001-Aug 2001
MCSE, MCP, A+ Certifications

CERTIFICATIONS

Microsoft Certified Professional, MCP, A+, Microsoft Certified Systems Engineer, MCSE, Certified in Automated Office ProceduresMS Office

EXPERIENCE

Confidential, Glendale, NY
Computer Network Operations Support , Sales company 05/07 – 01/09
Platforms: IBM AS/400 Iseries, Windows 2003/XP, MAC OSX

Responsible for managing and maintaining the computer network infrastructure consisting of an IBM AS400, Windows OS
Troubleshoot network Issues. Customer Service, EDI order Processing Procedures, and AS400 queries.
End user support, TCP/IP Internet Protocol
VAI backend software, running and modifying queries, printing reports, order requests and invoices
Hardware includes; Printers, hubs, routers, Sonic firewall, remote connections
Create user profiles, performed system backups and saves on tapes, responded to system messages, performed IPL system procedures and upgrades
Supported the office and warehouse environment with IT related issues and shipping procedures

Confidential, New York, NY

Computer Operations Support Technician 03/03 – 07/03

IBM AS/400, Windows 2000.

Maintained and supported Computer System Network, PC\'s and Laptops.
Track-It ticketing Software used for receiving and documenting help desk issues.
Remote connections for user support.
Troubleshoot, Install, and Configure Computer hardware/Software

Confidential, New York, NY
AS/400 Computer Operator 09/99 – 05/00
Environment: Windows NT, IBM OS400, DOS, RS6000 AIX, Windows 9x

Operated, maintained, and managed Computer System Network
Printed and distributed production reports
Worked with spool files, processed Crystal reports, ran queries, monitored active jobs, worked with print and output queues
Processed EDI Information from different hospitals, loaded and processed claims 9 track reel tapes, created and printed its report, created user profiles, set up and maintained daily backups initializing and utilizing 3570 magstar tape cartridges.
Monitored System Devices and potential system problems with displays, ran daily and month end procedures, troubleshoot System Network problems, Printers, and assisted End Users in resolving system problems
Ran Interactive and Batch Jobs, scheduled jobs, Download/Upload files, ran queries, responded to system messages, did file transfers to and from the as/400 via FTP protocol, verified job logs, and sent backup tapes to security site weekly

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Computer Network Operations Support Resume

NY

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