IT Digital Manager Resume Minneapolis, MN - Hire IT People

SUMMARY:

Effective leader with 10+ years of experience managing complex software programs and diverse development teams..
Known as a tenacious and creative problem solver with strong technical aptitude, who creates long - term solutions that save time and resources.
Collaborative leader who uses a facilitative, practical approach to leading teams and across all organizational levels.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

IT Digital Manager

Responsibilities:

Responsible for building and enhancement of the Digital development team to support hybris application for Sleep Number e-commerce platform.
Managed professional employees focused on the development, implementation, and support of key technical solutions and programs. Provided feedback and support by reinforcing or correcting performance. Developed long term capability within team to ensure alignment; clearly identified roles.
Provided leadership and direction for implementation of hybris application, team development, enhancing technologies, and maintaining core business applications.
Provided oversight and leadership to manage multiple complex projects and programs that delivered high quality systems on-schedule, on-budget and to the committed scope.
Active participant in creating Agile methodology for team, and contributed to the education and transition of a portion of the organization from Waterfall to Agile methodology.
Developed system and process strategies with team, and negotiated project priorities and timelines with various business units.
Performed the role of liaison and advocate for the Digital team to translate business needs into IS initiatives.
Involved in vendor/supply price negotiation and owned relationships with third party implementation and support vendors.
Responsible for the stability, quality, maintenance and enhancement of core business applications.

Confidential, Minneapolis, MN

Senior Manager, Web Development

Responsibilities:

Cultivated and managed a high-performing team of developers in Japan, India, U.K., Ireland, Minnesota and California across multiple time-zones and languages.
Scheduled and prioritized development projects and resources to meet client budget and timeline requirements - consistently achieved company goal of 76% client satisfaction.
Enhanced client satisfaction by creating a streamlined process for project redesign, work scheduling, and QA documentation hand-off, resulting in fewer mistakes and quicker turn times on client requests.
Increased the QA approval rating from 75% to 90% by performing a Six Sigma project that reduced QA rejections which saved approximately 160 logged hours per month.
Integrated and trained team on SAP software, gaining compliance with new (unpopular) process.

Confidential

Senior Web Developer

Responsibilities:

Persuaded executive team to establish a team in the U.K. Moved to U.K. for 2 years to recruit and train a team of developers. Designed a training template on fundamentals of Content Management Systems (CMS), HTML and Web Development within Digital River’s protocols and provided ongoing support.
Appointed to oversee large transition project and strengthen relationship with key client (Symantec). Improved business process through documentation and streamlining workflow.
Lead designer of website using JSP platform. Performed troubleshooting to ensure quality standards and service level agreements were met.
Built and maintained “Discreet Suite” (now known as Autodesk) e-commerce store in multiple languages within a short timeline.
Wrote 75% of the content and maintained an internal knowledge base.