AHA - Senior Advisor Resume , Houston, TX - Hire IT People

SUMMARY:

Proven ability to excel while working on a team as well as individually, with little to no supervision.
Consistently selected for early promotions in highly competitive employee pools due to advanced training, knowledge and productivity.
Able to accept constructive criticism.
Ability to adapt to change.
Strong desire to learn and keep current on industry standards and trends.
Able to effectively communicate with both employees and customers
Detail oriented
Goal focused

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

AHA - Senior Advisor

Confidential, Houston, TX

Responsibilities:

Created and implementing a process that has increased customer satisfaction and productivity metrics by 30% so far, exceeding company established metrics.
Chosen for a fast track promotion due to productivity within the company and advanced skill set while working from home.
Fast paced atmosphere where attention to detail is critical
Second line of support for customers in need of technical assistance with Apple products and services.
Work directly with customers, vendors and Apple engineers in order to resolve customer issues and ensure a high level of customer satisfaction

Data Coordinator II

Confidential, Houston, TX

Responsibilities:

Built relationships with both customers and vendors and consistently achieved a customer satisfaction rating over 90%.
Answer incoming calls and provide technical support for customers regarding Confidential, Blackberries, other smart phones and cell phones
Communicate advanced technological concepts to customers using terms that are understandable.
Troubleshoot Confidential products on both Mac and Windows operating systems

Network Cable Installer

Confidential, LaPorte, TX

Responsibilities:

Communicate directly with customers to get details of work requested and to ensure customer satisfaction at job completion.
Installation of fiber optic, Cat 3, Cat 5 network cables according to drawings, schematics, floor plans, and to customer needs.
Terminate network cables on 66 and 110 wiring blocks.
Complete work orders to install and terminate cable in NASA facilities, within specified deadlines and in accordance with safety standards.

Global Positioning Systems Installer

Confidential, Austin, TX

Responsibilities:

Installation, configuration and testing of GPS systems in company vehicles
Positioned cables, antennas, and other GPS components in a concealed manner within numerous make and model vehicles.
Implemented and maintained a Wide Area Network of GPS units

Signal Support Specialist

Confidential, Ft. Hood, TX

Responsibilities:

Assemble, configure, program, adjust, and secure communications system components in compliance with technical instructions/installation drawings.
Install Local and Wide Area Networks (LAN/WANs).