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System Administrator/field Technician Resume

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MI

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SUMMARY:

  • Experienced IT Professional with previous responsibility for packaging and deploying numerous commercial and in - house software applications; offering PLM support as well as Netapp installation and maintenance.
  • Currently employed as a System Administrator responsible for installing CAD software and storage hardware and software (Netapp).

TECHNICAL SKILLS:

  • Adobe
  • Apache-Linux Server
  • Bay Network
  • CATIA
  • CATIA V5
  • Cisco
  • Citrix
  • DB2
  • DHCP/DNS
  • Frame-Relay
  • HP Routers
  • I-DEAS
  • Java
  • Lotus Notes
  • Lotus Notes 6.5
  • Microsoft Project
  • Microsoft Server 2008/2003/2000/
  • MS Access
  • MS Office Suite
  • MS Outlook
  • MS Windows NT/2000/XP/Vista
  • MSI
  • Netapp
  • Norton Ghost
  • Oracle
  • Perl
  • SMS 2.0/2003
  • SQL
  • Switches
  • TCP/IP
  • UNIX
  • VMware ESX 4.0 & vCenter
  • Teamcenter
  • Thinapp
  • Unigraphics (NX)
  • Visual Basic
  • Visio
  • Wi-Fi
  • Windows Installer
  • Wise Package Studio
  • XML/HTML

PROFESSIONAL EXPERIENCE:

System Administrator/Field Technician

Confidential, MI

Responsibilities:
  • Install, configure, support Teamcenter for: Chrysler, Ford, and GM
  • Responsible for all aspects of managing CAD and other Softwares - CATIA, I-DEAS, and NX
  • Track, plan, implement all customer and vendor CAD system software updates

Environment: Teamcenter, Netapp, PLM support

Desktop Specialist

Confidential, MI

Responsibilities:
  • Responsible for configuring and encrypting user’s hard drives via Sophos Safeguard
  • Troubleshooting and updating Windows Installer and antivirus software and break fix software i.e. WinPE
  • Assist with password recovery via Active Directory

Environment: Active Directory, Safeguard, Unicenter

Associate Consultant

Confidential, MI

Responsibilities:
  • Responsible for leveraging server consolidation and P2V tools to properly configure and provision environment
  • Developed best practices for networking and storage to allow maximum uptime in the event of a secondary failure
  • Converted Windows Server NT and 2003 from physical to virtual machines

Environment: vCenter, ESX 4.0, Thinapp 4.0

Network Administrator

Confidential, Ann Arbor, MI

Responsibilities:
  • Responsible for monitoring and troubleshooting Windows 2003 servers, routers, and WIFI equipment for over 2000 stores via Naigos.
  • Created and resolved trouble tickets via Remedy.
  • Responsible for creating troubleshooting procedures for company’s knowledge base.

Environment: Naigos, WIFI, Remedy

Desktop Support Manager

Confidential, Ann Arbor, MI

Responsibilities:
  • Responsible for first-line end-user support for services and systems involving over 600 staff and students.
  • Established “Best Practices” for the management of university-owned desktops, laptops and printers through imaging technologies and Active Directory group policies.
  • Administered the shared workstations that are in the various classrooms, computer labs and in the library to ensure that these systems are operating properly for faculty, staff and student use.
  • Managed client application installations and configurations for university-owned software.

Environment: Active Directory, Windows Installer, Desktop Support

Confidential

LAN Support Technician

Responsibilities:
  • Directed field technicians with decommissioning Bay Networks routers and installing Cisco routers in over 600 stores around the country.
  • Developed documentation for processes and procedures.

Environment: Cisco, LAN, Nortel, Bay

Confidential

Packager / Windows Infrastructure Administrator

Responsibilities:
  • Performed application packaging using Wise Package Studio 4.5 - 6.x.
  • Provided Windows Systems Administration and Architecture for Windows XP and Windows NT.
  • Assisted in building and updating operating system images in the Intel environment for CATIA desktop and laptop workstations using Windows XP and Windows NT.

Confidential

On-Site Support Technician / Support Analyst

Responsibilities:
  • Supported over 1100 engineering end-user activities including remote sites.
  • Provided first level support for the Chrysler Corporation.
  • Created problem and resolution database for support team.

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