Senior Telecommunications Analyst Resume Phila, PA. - Hire IT People

PROFESSIONAL SUMMARY:

I am a Telecommunications professional with twenty plus years’ experience in planning, coordinating and implementing major projects and daily telecommunication activities.
Primary strengths include excellent analytical, technical and project planning skills.

SKILLS:

Accomplishments:

Developed documentation on how to program the Avaya Aura Conference System, Avaya Onex application, IP Phones, Modular Messaging and Communication Manager.
Programming of 200+ Users to new phone numbers; with no interruption to the users. This is in preparation to separate them from current phone system to new phone system. Providing consultation on the phone instrument programming, features and voice mail set up.
Lead projects on the telecom side to add 10 G450 gateways to Catalent’s hub and spoke setup. All 10 of these locations are located in Europe. This takes Catalent up to a total of 17 sites connected to their core in Somerset, NJ.
Upgraded 15 Call Center sites to the Avaya S8700/S8500 platform along with the Voice Mail system and Call management Systems. Performed this with no interruption to our customers.
Upgraded 3 phone systems from the Nortel platform to the Avaya platform with no interruption to the call center.
Developed and conducted training on IP Phones, IP Agent, PBX features, and Voice Mail.

PROFESSIONAL EXPERIENCE:

Confidential

Phila, PA.

Senior Telecommunications Analyst

Responsibilities:

Providing support of the Confidential CM, Modular Messaging and Avaya Conferencing in a Hub and Spoke set up across the US and 5 INTL sites. Also, doing everyday moves, adds and changes and working with other site contacts to accomplish the tasks.
Provided day-to-day telecommunications support for Avaya Hub and Spoke operation, for various client facilities in US and Europe. The phone system is connected via MPLS Network using SIP Trunking.
Conducted IP phone, Avaya Onex, Avaya Aura Conference and voice mail training.
Programming and maintaining the Avaya Aura Conference System and providing monthly reports to Management.
Lead on the telecom side for 10 projects that added G450 gateways to Catalent’s hub and spoke network. Working one on one with the vendor and other individuals on the project to provide everything that needed to be programmed for phones, trunking and voice mail. Also, doing all the testing once the gateway was in place.
Provided project support to move offices to another location programming the 9611G telephones to mirror what was at the original location. When the users plugged their phone into the new location the phones came up with their new numbers, the move was transparent to the user.
Working on Help Desk tickets for troubleshooting, support and Adds, Moves and Changes on the phone system, voice mail system, and conference system.

Confidential

Laurel, NJ

Senior Telecom Analyst

Responsibilities:

Provide consultation and cost effective solutions to American Express Business Travel and Card Call Centers globally. Managed designed and implemented large, complex voice communications projects. Along with doing everyday moves, adds and changes and working with all different types of vendors.
Provided daily telecommunications support for 15 Business Travel offices on the Avaya platform, including; moves, adds and changes, maintenance, and troubleshooting.
Conduct end-user training both live and via live meetings on Avaya ASA, CMS Supervisor, Voice Mail and IP Agent.
Written and maintain over 1,000 call flows for our 12 International and 20 Domestic Offices, both for Business Travel and Card.
Daily contact with ATT, Verizon and Avaya to manage the invoices and monthly billings for these vendors.

Confidential

Washington, PA

Telecommunications Analyst

Responsibilities:

Managed and supported Telecommunications for our 8 plants, both locally and across the country. This included daily support on the Lucent Definity switches, voice mail systems and call management systems; including moves, adds and changes as well as maintenance and troubleshooting. I also, managed large, complex voice communications projects.
Consult and implement installation of telecommunications equipment, premise distribution systems and related telecommunications systems and services.
Evaluated required adds, moves and changes which involved overseeing installation of circuits, negotiating wiring and equipment contracts with ATT and MCI.
Handled all of the telephone bills, plus provided monthly spreadsheet analysis of our telecommunications expenses.

TECHNICAL TRAINING:

AVAYA: Avaya Site Administration, Trunking, Modular Messaging, Intitity, Audix, Aura Conferencing & CMS