SUMMARY:

• Strong and decisive leader with excellent judgment, able to work independently with minimal direction, and crossover as a team player.
• Excels in planning and organizing strategic activities within the IT support field.
• Consistently provides advice to management regarding technical and network projects, human relations, management - employee relations, workforce diversity.
• Excellent at maintaining discipline, enforcing standards, and fostering teamwork.

TECHNICAL SKILLS:

Software: Active Directory, Bluecoat Threat pulse, Windows Server 2012, Backup Exec, Remedy, Windows XP, Windows 7, Windows 8, Dame Ware, SmartDash, TeamViewer MS Windows 2008 R2 Server, MS Exchange, Ghost Image, Acronis Image, Net support, Whatsup Pro, Microsoft Office, SCOM, Putty, Heat, CommPower CPXP, DoubleTake, AMHS, SQL 2000, Verity, EndPoint Protection, Checkpoint, Secure Sync Remote Desktop Connection

Hardware:, Checkpoint Firewall, Dell Servers Dell Laptops, Dell Media Tape Library, Dell Desktops,, STU III, HP Printers, Xerox Printers,, KY-68, CAT5, CAT5e, Punch downs, CD-ROM, Hard Drives, STE, TACLANES, Pairgain, Router, MCU Handset, Blackberry, Dominion KX2, Firewall

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Associates System Administrator/Information System Security Manager

Responsibilities:

• Replaced and maintained existing firewall.
• Ensure that the uptime, performance, resources, and security of the network meet the needs of the users
• Filter URL traffic via BlueCoat
• Perform weekly backups of file/print, Domain Controllers and Multifunction servers using Symantec Backup Exec. and facilitate the relocation of the data to offsite Storage
• Ensure all equipment is connected to the network so that backups can perform properly.
• Created, maintained and configured administrator and user accounts using Active Directory. User moves, OU maintenance and Access issues
• Repaired and Replace System and peripheral hardware in the event of a failure
• Build and Maintain Windows file print server using 2008R2 operating system
• Troubleshot servers, firewall, workstations, laptops and network equipment, to resolve day to day computer issues as well as Network issues
• Update SharePoint with newly created SOP’s
• Install, replace, monitor and maintain ALL equipment on the network to include workstations, laptops, firewall, router, switch, servers and etc.
• Manage SSL and HTTPS traffic within BlueCoat
• Updated local and remote router OS
• Migrate Data center within BlueCoat

SYSTEM SECURITY MANAGER

Responsibilities:

• Ensuring all classified documents are stored and secured properly at all times.
• Make sure security policies, standards and procedures are established and enforced
• Coordinate information security inspections, tests and reviews.
• Perform weekly security checks on secure systems
• Ensure users are properly briefed on how to properly perform actions handling classified materials
• Interact with and advise employees in which security issues need to be addressed
• Ensure that new classified machines are configured to meet the DSS standards.
• Submit the proper paperwork to commission and decommission classified equipment.

Jr. AMHS Administrator

Responsibilities:

• Monitor and operate AMHS servers and applications on classified and unclassified networks.
• Perform weekly backups of data on the CPXP, SQL and AMHS servers
• Install Virtual Fortezza Card (VFC) certificates
• Perform message search, query, and profile functions within AMHS
• Provide AMHS Customer Support
• Reset PKI Certificates
• Send test messages to ensure data is flowing properly
• Monitor, track, and re-release Special Handling messages
• Design and write technical documentation for AMHS procedures
• Install IAVAs, FENs, and system security updates
• Provide secure messaging for over 550 Marine Corp Organizations on SIPR and NIPR enclaves.

Desktop Support

Responsibilities:

• Inform users on “how to” efficiently utilize remote access tool and other computer functions
• Respond to requests for technical assistance in person, via phone, and/or electronically
• Activate, synchronize, and ensure Blackberry devices are functioning properly
• Install, configure, and map printers manually or using DHCP.
• Perform necessary maintenance to avoid outages and/or future issues
• Administer software upgrades upon user request
• Perform hardware upgrade installations
• Research questions using available information resources

Network Operations Incident Management Specialist Helpdesk Support

Responsibilities:

• Interfacing with the customer and the engineering team to troubleshoot and resolve performance deficiencies
• Monitor the network management tools
• Notify the responsible section of any alarms or outages within 30 minutes of occurrence
• Identify, research, and resolve end user connectivity issues
• Monitors all classified network activity
• Monitors network to insure network availability to all system users
• Perform necessary maintenance to support network availability
• Assist users with KIV-7 and all other crypto and crypto device issues
• Work directly with DISA to resolve circuit outages

SIPRNET System Administrator

Responsibilities:

• Monitor, manage, and maintain Windows servers, workstations, laptops and network environment using remote management tools
• Perform and test routine system backups and restores
• Support all File and Print, SUS, Exchange servers, including administration, server builds, upgrades, domain configuration, trouble-shooting, and performance tuning
• Push out daily Symantec Antivirus updates to all Coast Guard servers
• Monitor end user accounts, permissions, access rights, and storage allocations in accordance with best-practices
• Perform system backups and recovery including recovery of individual mailboxes/messages
• Administer user and email accounts using Active Directory, including; Create/delete and enable/disable accounts;create email accounts and distribution lists; Move users from one OU to another; Change group memberships; Resetpasswords and computer accounts
• Train Coast Guard Administrators out in the fleet on everyday duties and computer functions.
• Trained new personal on everyday activities and SOP’s for the helpdesk. Also develop SOP’s for all new personnel.
• Track Coast Guard Digital Network Plus statistics such as bandwidth utilization, errors and outages
• Managed Mailboxes according to Network policies and Standards
• Creating, deleting and moving Mailboxes across OUs
• Implement server and network upgrade projects on-site and remotely

Cable System Technician

Responsibilities:

• Responsible for the voice, data, and video network cable systems of our area of operations in combat. Responsibilities included installing data cables, testing cable networks, trouble shooting complaints, monitoring cable performance and/or overseeing contractor work, setting priorities, and coordinating work schedules to ensure 24 hour coverage.
• Additional duties included designing, planning, constructing, managing and operating complex network cable systems.
• Other duties as assigned included maintaining the Orderly Room performing administrative duties and securing of weapons.
• Installed, operated, and performed maintenance on category 5E and fiber optic cable and wire systems.
• Performed preventative maintenance checks and servicing on communication security devices such as the Secure Terminal Equipment, Secure Telephone