SUMMARY:

• Over twenty years progressive experience in electronics and customer support. Strong background in installing and servicing integrated computer telephony systems, network equipment, and structured cabling solutions.
• A proactive and customer - oriented professional possessing excellent analytical and problem solving skills.
• Capable of quickly learning and applying new technologies.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Telecommunications Technician

Responsibilities:

• Responsible for the installation, maintenance, service, troubleshooting and repair of various types of telephones, telephone cables and lines, fiber-optic equipment and lines, Emergency, Fire, and security alarms, intercoms, public address systems, and clocks; and splice and maintain multi-conductor telephone cables.
• Provide service for telephone and communications systems and related equipment in subway, surface, and elevated structures, including stations, tunnels, enclosures, and related buildings. keep meticulous records and daily work reports; drive motor vehicles; and perform related work.
• Some of the physical activities performed and environmental conditions experienced are:
• Working outdoors in all kinds of weather; distinguishing signals (dial tone, buzzing noises, etc.) on telephone and telecommunication equipment; wearing respirator equipment when required; distinguishing colors; making visual inspections of equipment; reading blueprints and schematic diagrams; using hand tools; crawling into and out of manholes; working on or near subway tracks; climbing extension ladders; and lifting and carrying heavy tools and equipment.

Consultant/Field Engineer

Responsibilities:

• Responsible for configuration, installation, testing, and troubleshooting of IPC’s Unigy
• Unified Trading Communications (UTC) platform and the Unigy Management System (UMS) administration suite for on-site/remote monitoring, managing, and maintaining of IPC customers’ financial trading communications infrastructure.
• Configured and installed Session Initiation Protocol (SIP) based Converged Communications
• Manager (CCM) servers running Red Hat Enterprise Linux 5 on Dell Poweredge R620 1U rack servers.
• Set up and installed Media Manager servers for managing dedicated trading floor conferencing resources such as hoot and intercom, barge-in, and group intercom calls.
• Installed, configured, and tested the Unigy Media Gateways for the legacy telecommunications interface to the world and the translation of Time Division Multiplexed (TDM) line types (T1, E1, QSIG) to SIP Voice over IP and SIP conversion back to TDM.

Consultant/Commissioning Engineer

Responsibilities:

• Responsible for field commissioning/power-up, testing, and troubleshooting
• City Transit SONET/ATM communications network system and associated power subsystems.
• System turn-up, component testing, and troubleshooting of Marconi TNX-1100 ATM Edge
• Switch for OC-12 fiber connectivity from passenger station to neighboring stations.
• Testing, configuration, and troubleshooting of station VoIP communication utilizing RAD
• Megaplex 2100 multiplexer, Nortel Passport 1648 layer 3 switch, Clarent VoIPdatabase and media gateways.
• Provisioning, testing, and troubleshooting of Adtran Total Access 1500 channel bank andDS1 circuit provisioning and testing using T-Berd test equipment.
• Turn-up, testing, and troubleshooting of Benning and APC power plant rectifiers, inverters, and Rittal air conditioning units.

Telecommunications/IT Help Desk Technician

Responsibilities:

• Performed moves, adds, and changes via Salesforce ticketing system.
• Support of Blackberry Enterprise Server for over 100 users.
• Active Directory support for over 500 users using Windows 7/XP and servers using Windows 2003/2008R2.
• Resolved network connectivity, network printing and user access/MS exchange server issues.

Contractor

Responsibilities:

• Performed various contractor jobs involving cabling of T1/E1 (BT Megalink Digital Switch) and PABX (Analog) voice recording systems.

Senior Customer Support Engineer

Responsibilities:

• Achieved certification (Avaya Certified Associate - Communication Networking) on Avaya
• MultiVantage Communications Applications platform utilizing analog, digital, and IP telephony
• Communication devices linked across LAN, WAN, and TDM networks.

Confidential, New York, New York

Systems Engineer

Responsibilities:

• Provided technical support to customers purchasing or currently using NiceLog DOS and NT 4.0-based voice recorders, NiceCLS (Call Logging System) and NiceUniverse screen capture recorders.
• Integrated Nice products into multi-domain computer networks (LAN/WAN) using TCP/IP, Ethernet and Token Ring with a broad range of different telephone switches (Nortel-Meridian, Lucent, BT, IPC, V-Band, Siemens-Rolm, Aspect) and ACD’s. Operating systems Windows 2000/NT 4.0 Server. Windows XP/2000 Professional. Windows 95/98/NT 3.51.
• Diagnosed, troubleshot, installed and upgraded PC hardware, software, networks and peripherals.
• Determined root cause of failed unit or board from design standard.
• Analyzed and repaired defective products.
• Reviewed existing standards for telephone and computer equipment, and recommended improvements and upgrades.
• Knowledgeable in MS Office 95/97/2000/2003/2007/2010 Professional, MS Exchange Server 5.5 administration, and MS SQL 6.5/7.0 database administration.