SUMMARY:

To establish a fulfilling career in Information Technologies using skills, knowledge, and experience in computer networking and telecommunications.

TECHNICAL SKILLS:

Network Platforms: Cisco 1600 - 3600, 7200, 10k, Juniper (ERX 1400,T&M) series, Adtran, Carrier Access Corp, Netopia, Zyxel, Poylcom, Efficient Networks, Flowpoint, Remedy, VKS, ASA Firewall, Source Fire, Cisco Identify Service Engine(ISE), Exchange 2016, Webhosting, Outlook, CRM, Net Analyst, Cisco ASA

Environments: MacOS X / Classic, Windows NT/2002-03,& .net server/2000 professional/XP/Vista/2007, IOS, Linux

Telecommunications: Nortel DMS

Applications: MS Office Suite, Adobe Photoshop, Visual Studio, Spectrum, Stellent, Metasoft, and Clarify

PROFESSIONAL EXPERIENCE:

Confidential, Warminster, PA

Network Architect

Responsibilities:

• Plan, Configure, install, monitor and design network infrastructure to all offices across the U.S.A.
• Configure and troubleshoot Cisco Catalyst switch, running IOS EX, and 12.x - 15.x
• Configure install and troubleshoot Cisco 6509, 7k’s, ASR 1002, 6296UP, UCS 6140XP, 3650, 3850, 1900, 2800, 4300 as well as other ISR models.
• Responsible for testing and developing new network applications to produce a sufficient network.
• Implement “best network security practices” across all network platforms.
• Implemented, upgrade, and troubleshoot network equipment such as Cisco ASA, Cisco ISE (Identity Service Engine), Cisco ACS, Cisco Prime, Cisco Firepower Management Center, Cisco ISR,Cisco 2960, IPS,IDS, Aruba controllers, Aruba AP/IAP, Aruba Airwave and Junos, Cisco wireless controller, and all associated AP models, Palo Alto Firewall, Exinda, Infoblox, Riverbed, Opengear
• Configure multiple network utilities installed on Linux and windows platforms (Debian, Fedora, Centos, and Windows “x”).
• Configure, update, and deploy windows 7 - 10, and windows 2008 - 2016 server, system center.
• Create windows image, them deploy using system center via PXE boot
• Perform help desk task when needed.
• Implementing and troubleshooting BGP, OSPF, MPLS, EIGRP, VOIP (Shortel,& CUCM) and Multihoming.
• Install remove and install any equipment needed at datacenter
• Provide network support to clients and associates with the terms of their service contracts.
• Investigating, diagnosing, and resolving any security or equipment malfunctions using Opmanager, and SolarWinds, which utilizes syslogs, netflows, sflow and SNMP.
• Created network diagrams for all NASC locations
• Implemented a new wireless infrastructure across all campuses.
• Planned, configured, and installed site-to-site VPN, and DMVPN connections on low user site, which in turn saved cost.
• Designed and implemented failover topology across campus, utilizing two separate upstream links, which utilizes event manager, floating routes, and policy maps.
• Run IW(inside wiring) for any new campuses or new employees

Confidential, Mt. Laurel, NJ

Tier 2 Technician (Engineering)

• Monitor Confidential Network using Spectrum- on click, Preside, Netcool, Fujitsu net smart, Quantum Bridge, Cisco CTC, service on, JDSU (Net Analyst).
• Analyze, troubleshoot routing (OSPF, IGP, IGRP E/BGP, MPLS LAN, WAN, MAN, ATM, Cell back haul), bandwidth issues, ATM, TDM, WDM, DWD, and Metro-E.
• Products used Metro Ethernet Standards, Cell backhaul, DOCSIS 2.0 and 3.0 standards.
• Edge equipment used: Ciena, Juniper M, Tellabs, and Cisco.
• Ticketing system used: Remedy and Clarify.
• Provide training to Tier 2 and Tier 1 techs as needed.
• I provide Self-initiative, Flexibility, teamwork, and ability to handle multiple tasks simultaneously.
• Help create and improve processes for Confidential team.
• Complete projects before deadline.
• Test and accept new products.
• Configure, document, and troubleshoot new product and services.
• Troubleshoot and configure Cisco routers and switches such as 1600-3600, 7200, Juniper M series, Ciena, and AXN-10/AXN1600.

Confidential, King of Prussia, PA

Data Repair Level 2 Support

• Strong troubleshoot, analyst, and configure Cisco ASA, Cisco Pix firewall, frontline firewall. perform one-to-one mapping, bandwidth issue, opening ports, isolate intrusions and VPN access.
• Analyze, troubleshoot webhosting, DNS, Email, XDSL, Dial-Up, DS0, T1, DS3, MPLS, EFM, VPN, Point to Point, VKS, PIX ISO firewall, VOIP, MLPP, MPLS, PBX, P.O.T.S, ISDN, PPP, CHAP, PAP, Radius, RFC 1483, ATM, PVC and Frame relay connectivity problems, interpret results and determine if client's equipment, circuits, vendor connection lines or routing issues are the cause and initiate measures for prompt rectification.
• Conduct knowledge for troubleshooting for TCP/IP IP version 6, UDP, OSPF, BGP, SIP, MGCP, LAN/WAN, OSI MODEL.
• Analyze, troubleshoot Voicemail, static, echo and no dial tone.
• Monitored troubleshoot MUX, T1, Smart Jack, & CSU/DSU
• Assisted with training new employees on Broadview’s’ products and services, in which I had to develop training material.
• Developed procedures which were implemented to troubleshoot Broadview’s’ products.
• Evaluated the network to gather information for possible trouble to provide technical support to customers via phone, email and maintain a continuous contact, which results in customer satisfaction.
• Configure customer premises equipment and update any circuit changes required in Radius, DNS and Web hosting databases while working in a call center.
• Coordinate network repairs and dispatch appropriate vendor or specialist per issue.
• Update and interface with many departments and co-workers to complete multiple, complex tasks.
• Worked extensively with Broadview ILEC such as Covad, Verizon, DSL.Net, XO, and Hurricane.
• Proven analytical skills, Strong aptitude to learn, Strong decision making and problem solving skills, strong communications skills both written and verbal, Strong personal management, planning and organizational skills, Strong public speaking and presentation skills