SUMMARY:

• To utilize and enhance my engineering skills towards a challenging career in System Administration field that will provide opportunities for improving my level of competency and reliability.
• To reach a position in my career from where I can dispose my capabilities to the fullest benefit of the organization and society.
• 2+ years of experience in SCCM 2012.
• 6+ years of experience in Windows Server Administration.
• Good knowledge in SCCM 2012 (Imaging, patching and deployment), Active directory 2008, 2003 concepts, DNS and DHCP concepts.
• Expertise in VMware implementation and Configuration (VMWARE Clone, VMware Cluster, HA, DRS and VMotion)
• Good knowledge in REDHAT Linux concepts.
• Technical issues involving VMware infrastructure and operating systems (Window Server 2008, 2003 and Red hat Linux)

TECHNICAL SKILLS:

Server OS: Windows 2008 Server, REDHAT Linux 5.6 and VM - Ware 4.1 ESX

Tools: SCCM 2012, VMware horizon, Airwatch.V 8.1

Virtualization: VM-Ware and KVM Virtualization

AntiVirus: Mca fee Anti-virus and Symantec end point protection.

Firewall: Netgear, Endian (Open Source), Fortinet 60, 60B, 220B and 310B

Application Server: DHCP, FTP, IIS Server, Failover Cluster and NLB Cluster.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Lead

Responsibilities:

• Providing support for all the SCCM 2012 servers includes monitoring, managing and optimization for performance tuning, Deployment of business applications across the enterprise or to specific target groups and periodical analyse and deployment of essential security, critical patches and updates to all the workstations to meet security compliance requirements.
• Implementation of client policies to all the workstations to ensure smooth SCCM operations, configuration changes to optimize performance.
• Responsibilities extend to support latest workstation Models by preparing images with compatible drivers and operating system.
• Analyzing the logs and providing fix for software deployment and imaging issues, incidents management, change management and troubleshooting all the SCCM related issues at client offices across the globe.
• Worked with Network security team to ensure proper SCCM ports and AD subnet information and resolving high bandwidth related issues.
• Managing and Administrating Vmware horizon console 5.2.0 and VMware V-Sphere client 5.5 to resolve all the VDI related issues.
• Creating VDI Pools, analyse and recommend the GPO policy to optimize the hardware resources and to improve the VDI workstation performance
• Deploying the latest version of Symantec client across the enterprise and pushing the latest DAT file version to all the client systems this includes providing support to recover from virus, malware related issues.
• Managing and Administrating Airwatch console for mobile devices enrolment and BYOM devices.
• Reviewing team's performance, validating reports and providing team with Technical expertise to resolve complex issues.
• Suggesting improvement ideas based on existing issues, planning & implementing solutions for better performance.
• Mentoring the team, coordinating with onshore/offshore teams for smooth ticket progression and mitigating the road blocks of delay.
• Getting involved in KT sessions with Client IT team and helping team to prepare necessary Knowledge base documents whenever required.

Technology Analyst

Responsibilities:

• Technical Support operations in high-volume over 24*7 work environment.
• Analyzed reasons for SLA violation and taken corrective measures to maintain the SLA adherence within required level.
• Conducted regular quality audits to check various aspects of ticket handling, resolution steps, work log updates and user feedback.
• Handled Critical, High Priority, long pending tickets, client escalation and prioritizing escalated tickets. Knowledge sharing with the team on critical issues.
• Technical anchor for providing support to client’s business critical application.
• Managed dedicated team to handle sudden surge of tickets due to outage.
• Managed and provided support to Client users on software, Operating system issues and Hardware issue with the help of Local IT Support.
• Analyzed frequent recurring issues and suggested necessary steps to reduce them.
• Tracked critical tickets till resolution.
• Explained the process and transferred the knowledge to new joiners.
• Mentored the team, coordinated with onshore/offshore teams for smooth ticket progression and mitigated the road blocks of delay.
• Maintained knowledge base for repeated issues and activities.

Team Leader

Responsibilities:

• Managed 40+ Windows 2003 & 2008 servers.
• Managed VMWARE ESX 4.1 through virtual center server.
• Created the Distributed resources scheduler for VMware instance.
• Good knowledge in VMware concepts like V-motion, cloning, High availability, Fault tolerance and consolidated backup.
• Managed VM snapshot on schedule basis, VM image Backup into an external hard disk and restored the backup based on requirement.
• Migrated physical servers to VMware virtual infrastructure using VMware converter tool.
• Configured and Managed the Storage features which includes snapshots, SAN - SAN Replication, NIC Team, Cloning and ISCSI Initiator.
• Configured and Managed the NAS configuration in SAN.
• Aligned Windows Server 2003 operating system with 64K section alignment to improve the overall performance of the server.
• Configured and Managed the KVM virtualization in REDHAT Linux.
• Deployed REDHAT LINUX 5.4 enterprise edition operating system for SAP Application
• Windows 2003 and 2008 Server administration and support.
• Configured and Managed the DHCP, DNS, FTP and IIS.
• Implemented Trust Concept between two Domains.
• Hands on Experience in Configuring Fortinet Firewall 310B.
• Created access-list between DMZ and Intranet Zone, Updating Firmware, IPSEC VPN, PPTP VPN, SSL-VPN, NAT, Port Forwarding and Port blocking.
• Managed Macfee EPO Server for Virus Protection and Patch Management.
• Co-ordinated with team members for desktop issues and other user reported problems.
• Maintained log records of server problems, Network problems etc…

System Administrator

Responsibilities:

• User administration (Setup and maintaining Account) and System Maintenance (Monitoring system performance, System performance tuning etc…).
• Installed, Upgraded, and Configured Network printing, Directory Structure, User Access, Security, Software, and File Service.
• Implemented and Configured Active Directory security group policies.
• Created a backup and recovery policy.
• Updated new version of OS and application software on the demand basis.
• Experienced in handling Remote support Tools like Dame-Ware, VNC Viewer Remote Desktop.
• Quickly repaired hardware in case of hardware failure.
• Published project in our Local Intranet for our internal testing purpose.
• Published information to Web
• Analyzed and resolved technical problems for established networks
• Documented network problems and resolutions for future reference
• Maintained log records of server problems, patches completed, required Memory Upgrade, Network problems etc…

Instructor

Responsibilities:

• Electronics Devices and components for second year students (EEE)
• Electronics circuits for second year students (ECE)
• Electronics devices and circuits for second year students (ECE)
• Electronics and Microprocessor lab for second year (CT)
• Electrical Machines lab for second year students (EEE)
• Electronics Circuit’s lab for second year students (ECE)