SUMMARY:

• Expertise in IT management, infrastructure design, software configuration, network administration, and the testing of various enterprise hardware/software.
• Highly qualified and extensively trained IT professional with over 20 years of systems engineering, solutions architecting and Enterprise application deployment.
• Proven diagnostic abilities with attention to detail and ability to work effectively in a fast - paced environment. Demonstrated abilities to set strategic direction while obtaining superior results.
• Team player with a reputation for providing excellent solutions, user service and the tenacity to work with demanding clientele with a can-do attitude.

TECHNICAL SKILLS:

O/S: Windows Server 2012/2016, Windows 10, OSX, Linux (Ubuntu), Android, iOS

Virtualization: Hyper-V, Citrix, App-V, VMware - vSphere, ThinApp

Cloud: O365, Azure, Azure Dev-Test, Windows Azure Pack/Stack (Private Cloud), Amazon WS, Rackspace, Citrix CloudPlatform and Google Cloud Platform

Applications: Remedy, Blackbaud, Norton Utilities, Office Suite, Clarify, Quest, MS Teams, Sway, Migration Management, Adobe Suite, Raid 4.5, ACT, FireEye, SNORT Goldmine, Top Producer, IIS, VERITAS Backup Exec, FRx, Visio, Maximo, Visual Source Safe, Dependency Walker, Encase, FTK, VOIP Soft Switch, Crystal Reports, MS USMT, WSUS, Pinnacle Access Control, Commvault, InfoPath, Windows Azure Pack, SharePoint Designer, ShoreTel, Fiddler, Confidential Test Manager, Visual Studio Team Services

Server Apps: Exchange, SQL, SharePoint, Lync, Skype for Business, Altiris, MS Project Server, System,Center-SCOM-DPM-Virtual Machine Manager-Configuration Manager, Service Manager,,MTMAN ( Confidential Test Manager), AD FS, WAP, PKI, CBA, Containers, MS Host,Information Server, Biz Talk, Groove Server, Hyper-V, Forefront, Windows Media Server,,Flash Media Server, MAS 200/500, Dynamics and CRM, App-V, JIRA Service Desk,,VMWare, vSphere.

CRM/ERP: SalesForce, Sales Logic, SAP, Confidential Dynamics CRM/GP-AX/SL- Business Portal

Firewalls: Cisco 5505, 5506, 5510, 5516, Azure NSG

Switches/ Routers: HP, Dell, Cisco

Hardware: Storage Devices, cabling with 10/100/1000 Ethernet, Custom workstations and servers, DSU, CSU, Serial ATA, IDE, SCSI, Fibre Channel and controllers, RAID Systems, Media Changers, J-BODS, SAN, Wireless Access Devices, Biometric access devices, Switches and Routers, and Hardware Firewalls, CCTV, RFID, ISCSI

Monitoring: PRTG, SCOM, Solar Winds, Syslog Server

Security: Define security policy, Encryption, PKI, Security review, Kerberos, Radius, VPN/ RRAS, DMZ, IDS, DHCP, Anti-Virus, Spyware, Malware, CISCO PIX and ASA, Kerberos, RSA, SonicWall, WatchGuard, MS ISA, TMG, Checkpoint, SourceFire, FireEye, NSG, VPN GatewayInfrastructure: .NET, Active Directory, Azure AD, Intune, Internet, Confidential Exchange, Server Farm, Novell GroupWise, Backup/Recovery, Load Balancing, Network Architecture, TCP/ IP, WINS, DNS, VLANS, Routing, Date Warehouse/Marts, Clustering, IIS Azure Cloud Services, App Services, Resource Manager, VNet, VM s, Batch, Container Services, DMZ, ACL s, Availability Sets, AD FS, EvoSTS, Oauth, MnodernAuth, WAPTech Support: Bug Fixing, 24/7, Application Support, Trouble Shooting, Manage Support Personnel, Device Driver, Hardware maintenance, Support Engineer, Triage, Web Operations, SLA, Customer Support, Networking

Storage: EMC CX320/CX420, IBM, HP SAN, Dell, Hitachi Data Systems, Isilon, Network Appliance, EMC RPA (Recovery Point Application), CIFS, iSCSI, FCIP, FC

Skills: Procurement, Technical Writing, Planning, Computer Forensics, Cross Group Collaboration, Envisioning/ Vision, Vendor Management, Technical, Account Management, Outsourcing, Program Management, Project Management, Requirements Gathering, Planning, Documentation, Change Management, SAS 70, HIPA, SOX, Testing, SCRUM, KANBANN

PROFESSIONAL EXPERIENCE:

Confidential,Redmond, WA

Solutions Architect

• Manage 8 (3) STE (Software Test Engineer) and (5) Engineers
• Create O365 E-5 Tenants
• Create Azure Tenants
• Manage Azure AD and Windows AD 2016
• Design infrastructure per customer build docs
• Build-out On Premise Infrastructure (Exchange 2013/2016, SFB 2015, SCCM, SharePoint 2013, 2016)
• Build-out Cloud (Azure ARM/Classic) Infrastructure (Exchange 2013/2016, SFB 2015, SCCM, SharePoint 2013, 2016)
• Build-out Cloud (Azure ARM/Classic) and on premise (Hybrid) Infrastructure (Exchange 2013/2016, SFB 2015, SCCM, SharePoint 2013, 2016)
• Configure Direct Access
• Configure PKI infrastructure
• Configure CBA (Certificate Base Authentication) On Premise/ Azure AD and Intune
• Configure ALTID (Alternate ID)
• Configure Intune
• Configure Azure AD and Windows AD
• Configure CA (Conditional Access Policies)
• Configure MDM and MAM
• Provide Confidential Internal teams access to test platforms (CBA, ALTID, CA, MDM, MAM)
• Write test plans
• Write test step
• Create test score card
• Manage work in MSFT Team Services/TFS
• Test all O365 apps per customer environment (WIN32, UWP, iOS, OSX, Android)
• Create Bugs
• Configure ADFS
• Configure MFA (Multifactor Authentication)
• OAuth
• EvoSTS
• ModernAuth
• Azure Stack
• Create automation deployment templates
• Configure WAP
• Federate domains
• Customer Promise Team SME
• Assist other teams to include FastTrack with solutions
• Hold daily team stand up
• Hold twice weekly team sprints
• PowerShell - Azure AD, SPO, EXO, SFB Online

Confidential,Bellevue,WA

Senior Systems Engineer

• Manage a team of 5 including (2) Helpdesk, (1.5) Data Analysts and Systems Administrator
• Migration from on premise Exchange/SharePoint/Lync to Hybrid O365 - SharePoint/Exchange Online, Skype for Business
• Provide 24x7 support to global clients in China, Taiwan, Ohio and London
• Manage and champion DevOps
• Upgrade Cisco 5510 and 5505 to 5510’s and 5506 with SourceFire
• Manage Cisco AnyConnect VPN
• Upgrade Lync 2010 to Lync 2013
• Manage all Windows 2012/2016 Servers
• Manage Web Infrastructure via IIS and WAP (Windows Azure Pack (Stack)
• Manage and deploy distributed websites and IoT gateways (100+)
• Upgrade Domain functional level to 2012
• Managed Public Cloud (Azure, AWS)
• Deployed/managed Private cloud built on System Center and Windows Azure Pack.
• Redesign Group Policies
• Deployed Cisco Aironet WiFi - PKI
• Deploy System Center 2012 SCCM, SCOM, Endpoint, Orchestrator, and VMM
• Re-deploy SQL Clusters
• JIRA Service Desk upgrade and rebuild all workflows.
• Manage ShoreTel VOIP, integrated with Skype for Business
• Document all infrastructure related configurations
• Design Contingency plan
• Deploy several 8 node Hyper-V Clusters - VMM 2012
• Build out a QA and Dev environment on Azure Private Cloud

Confidential,Redmond,WA

Senior Solutions Architect

• Create and Manage multiple SharePoint list with workflows
• Design GCS Custom Request portal, sever decommission(Multiple) and Inventory Services server decommission portal (Single)
• New deployments and hardware moves to different data centers
• Consult with internal team/groups (Azure, O365, Xbox Live, Lync, SAP.etc.) on future custom deployment needs
• Recommend data center COLO and rack location 1G or 10G
• Data Center Design and Capacity planning
• Create deployment documentation with includes Names, SKU, Rack Location, Cable Map (Copper/fibber port assignment), VLAN
• Determine if the solution will be deployed as a physical or virtual host
• Communicate with larger MSFT groups
• Oversee projects once handed off to Deployment Project Mangers for issues and changes
• Gather specifications on all hardware
• Design Solutions for the deployment of Servers, SAN’s, and IP Network /Storage hardware.
• Create Work Flows using SharePoint Designer 2013

Confidential,Seattle,WA

Senior Server Engineer

• SharePoint 2007(WSS 3.0) to 2013 Upgrade
• Upgrade using detached data base
• Upgrade using software tool
• Managed Azure Cloud
• Create SharePoint List using InfoPath
• Create Work Flows using SharePoint Designer 2013
• Manage Project from inception to completion
• Re-architect SharePoint infrastructure
• Deployed 8 node Hyper - V Cluster
• System Center 2012
• Lync 2010 migration to Lync 2013
• Exchange 2010 migration to Exchange 2013
• Deployed SCOM, SCCM and Data Protection Manger to 4 Child Domain (Sister Companies)
• Implemented SQL 2012 SSRS, SSAS and SSIS
• O365 Migration Exchange, SharePoint and Lync
• Azure Dynamics Migration

Confidential,Seattle, WA

IT Manager

• Manage 2 Network Services Admin, 1 Helpdesk Supervisor, 3 Help Desk Techs and 2 Application Analysts
• Conduct weekly 1 on 1 project meeting and weekly NetSvc, Helpdesk and Application project meetings
• Windows AD 2003 32-BIT upgrade to Windows 2012
• Exchange 2007 upgrade to 2013
• O365 Migration
• Federated Services
• SharePoint 2010 upgrade to 2013
• Lync 2010 migration to Lync 2013
• Create InfoPath Forms and SP Designer Work Flows
• SSRS/SSAS/SSIS configuration remote sites in Alaska
• System Center Configuration 2012 suite Installation
• Deployed DPM (SILO) to 10 remote sites in Alaska for faster recovery time
• HP SAN upgrade
• Citrix Xenapp 6.0 integration
• Cisco ASA upgrade from WatchGuard at 17 sites (MPLS,T-1, SAT)
• Meraki WiFi integration from Cisco

Confidential,Seattle, WA

Senior System Administrator

• Lead 2 Systems Administrators
• Exchange 2003 -2010 Migration
• SharePoint 2010 installation
• SQL SSRS configuration
• System Center 2012 Suite installation - Configuration Manager, Operations Manager, DPM and Service Manager
• Lync 2010 installation
• SQL and Hyper-V, 5 node Geo-Cluster for High availability, utilized EMC SAN CX420 and RPA in Seattle and Vancouver data Centers.
• Citrix XenApp 6.0 and App-V, Thin App proof of concept testing.

Confidential,Seattle,Washington

Technical Operations Manager

• Managed 2 Systems Administrators, 1 Network Engineer, 1 Security Engineer, 2 Data Analyst, 3 Help Desk Technicians and 1 DBA
• Responsibilities include Citrix XenApp/XenServer, SharePoint, Dynamics GP Business Portal and MS CRM, Exchange 2010, SQL 2008 R2 clustering, IIS, Biz Talk.
• Deployed System Center 2010 - SCCM, DPM, SCOM and Service Manager - Upgraded 2012
• Installed DPM and SCCM 2010 to 3 additional Child Domains - Upgraded 2012
• Deployed MSFT Hyper Visor to reduce total Physical Machines from 100 to 10 Blade Servers into a Private Cloud Solution powered by Citrix.
• Designed the total solution, installed, and supported all software and hardware.
• Supported RSA, SonicWALL and WatchGuard for security.
• Created mirrored Production for Dev and QA environment.
• Maintained SAS 70/PCI audits
• Migrate ISA 2006 to TMG 2010
• Lync 2010 installation
• Managed Data Operations and Network Operations teams, provided support to the Development and Business teams, managed Budgets and vendors.
• Implemented Disaster Recovery for Seattle and Las Vegas co-location centers.
• Utilized scorecards, matrix and roadmaps for better team and project management.

Confidential,Seattle,WA

Data Center Manager

• Managed a Team of 9 Systems Engineers
• Supporting both internal and customer facing web hosting applications and web sites
• Administering Windows 2003 servers and SharePoint 2007, virtual machines, ISA Server, IIS
• Design and configure Kerberos IP Protocol, Exchange 2007, Active Directory management, Project Management and SQL Server administration in a fault tolerant, highly scalable, clustered data center environment.

Confidential,Redmond Washington

NOC Technology Manager

• Provide Technology Management for the NOC and Tier 3 support for MSN Test Labs.
• All hardware (HP/Dell) and Windows 2003 operating systems issues were my responsibilities. Supported SQL, Exchange, IIS and MOM servers within the NOC.
• Work with Development and other team for bug resolutions.
• Managed 10 Network Support and Systems Engineers.