SUMMARY:

• Fifteen years diversified experience in information technology and management consultant in the financial, oil and gas, government and telecom industries.
• A dynamic approach to problem solving, with a proven track record of delivering long term business value through innovative IT solutions.
• Experience in capacity and performance analysis of systems and applications.
• A strategy focused architect with significant depth and breadth of knowledge in both Applications and Infrastructure, coupled with a natural ability to engage and influence stakeholders from management to technical specialists.
• Committed to customer service principles and successfully building long term business/client relationships.
• Outstanding interpersonal skills and proven ability to work with teams and staff at all levels.
• Strong background in designing and implementing enterprise performance management, fault management and capacity management solutions using tools such as InfoVista, IBM Tivoli (TADDM, ITM, Netcool), HP BTO, BMC TrueSight Capacity Optimization and Solarwinds.
• Detailed oriented with outstanding leadership, communication, project management and business analysis skills.

TECHNICAL SKILLS:

• Solution Architect, Technical leader, Subject Matter Expert (SME)
• Unix: Solaris, SUSE Linux 9.x / 10.x, Windows, ORACLE 10i / 11g, Database integration, storage.
• TCP/IP, SNMP, Sun Servers, VMWare, Cisco Routers, Capacity planning, Disaster recovery, Data center failover, Infrastructure design and planning, Application integration, Cloud integration.
• Microsoft Word, Excel, PowerPoint, Access, Project, Visio, Tableau. TOAD
• WebLogic, IBM Tivoli Netcool solution suite (Omnibus, ITM, Impact, ITNM, TBSM, common reporter), HP BTO (OpenView), InfoVista, BMC Capacity Management, BMC TrueSight Capacity Optimization (BCO), HP Quality Center, Solarwinds, NetIQ, WhatsUpGold, Altiris, JIRA, TADDM
• Use Cases, State Transition Analysis. Activity Diagram, Entity - Relationship Analysis, Technical manual development, User training, documentation.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Lead Network Management Engineer

Responsibilities:

• Subject M Confidential er Expert on Enterprise tools specifically the IBM Tivoli Netcool suite of tools such as Omnibus, Impact, ITM, TBSM, ITNM, Common reporter, TDW.
• Monitoring LOC’s infrastructure using Netcool; Developing probe rules to integrate new devices, monitoring servers using ITM, network devices via ITNM and having reports generated via TCR.
• Providing gap analysis and areas to improve existing architecture by adding redundancy and resiliency.
• Providing and executing plan to upgrade the IBM Tivoli Netcool platform to latest versions such as Omnibus 8.1.
• Developing performing reports using Cacti.

Confidential, Washington, DC

Senior Principal Architect / Senior Engineer

Responsibilities:

• Analyzing systems and application in preparation for the data center migration.
• Evaluated and provided final recommendation on discovery and application dependency mapping tools.
• Implementation and configuration of Tivoli Application Dependency Discovery Manager (TADDM) for use in the discovery of devices and applications for port mapping, etc.
• Reviewing and performing gap analysis of existing suite of enterprise monitoring and performance monitoring tools.
• Creating reports for presentation to senior management.
• Establishing detailed architecture framework and diagrams.
• Performance, capacity analysis and reporting for network and server devices using tools such as Solarwinds and VMware VCenter.
• Application Performance monitoring of IBM WebSphere applications using AppDynamics.
• Project coordinator on projects.

Confidential, Frederick, MD

Senior Engineer

Responsibilities:

• Subject M Confidential er Expert in BMC TrueSight Capacity Optimization and InfoVista suite of tools.
• Technical Lead on various IT projects in the area of enterprise monitoring (such as IBM Tivoli), performance, and capacity management.
• Developed, implemented, and oversaw detailed plans for application development projects including testing, analysis and upgrades of over-the-shelf software such as IBM Netcool/Tivoli, InfoVista and BMC BCO (TrueSight) capacity management.
• Integrated BMC TrueSight BCO via ETL with VMware VCenter to provide a dashboard on capacity of virtualized systems.
• Utilized the BMC TrueSight Capacity Optimization consolidation dashboard to perform capacity scenarios.
• Enhancements and support of IBM Tivoli Netcool products like ITM, Tivoli common reporter (TCR). Configured systems across various sites and enabled distributed and redundant mechanisms.
• Configuration of the Tivoli data warehouse (TDW) to store data repository of the ITM performance metrics. Integration with TCR for the generation and presentation of reports.
• Configured network SNMP polling and alarming mechanisms via IBM Tivoli Netcool Syslog and trapd probes for different system and network elements such as Cisco Router and Switches, LAN/WAN Links, Windows, AIX, Linux and Solaris Servers. Integrated the solutions to generate tickets within Remedy.
• Conversion of SNMP MIBs of various devices to Rules files and customized rules files based on customer requirements.
• Architect on integrating data from different Oracle databases. Normalization of the data using various oracle joins to link all the disparate data for easy reporting.
• Created and enhanced administrative, operational, and technical policies to ensure consistency of processes and procedures.
• Worked closely with users to understand business initiatives and functional requirements.
• Handled risks and escalations to ensure customer satisfaction.
• Reached across departments for collaboration on technical and planning issues.
• Developed SQL scripts (using TOAD) to Insert, Update, Delete and Merge data in the database tables. Used SQL queries to extract data and generate meaningful reports using Tableau Software for senior management.
• Reduced company costs by developing UNIX shell and Perl scripts to integrate and automate various applications and systems management solutions.
• Evaluated and selected hardware and software for various technical projects.
• Provided third tier engineering support (Subject M Confidential er Expertise) on fault, performance and capacity management systems such as IBM Tivoli, InfoVista and BMC TrueSight applications.
• Planned, executed and completed the implementation and production environment management of software and applications through the Software Development Life Cycle (SDLC).
• Utilized HP Quality Center to manage requirements, Test Cases and store execution results.
• Experienced using Solaris and SUSE Linux related commands to troubleshoot and resolve application and server related issues.
• Strong knowledge of systems such as Storage area networks (SAN), LAN, WAN, databases, etc.

Confidential, Herndon, VA

Consultant

Responsibilities:

• Delivered network management systems consulting services for major global clients in Europe and the United States. Clients included Confidential, Devon Energy, Proponix, AMS, FiberNet, and BellSouth.
• Performed gap analysis and implemented system and network management solutions that reduced cost through consolidation, improved integration, and automation.
• Designed, configured and implemented complex network management solutions involving InfoVista Server, VistaPortal, VistaMart, IBM Tivoli Netcool Omnibus, Netcool Impact, Netcool probes, Netcool gateways, Netcool WebTop, Netcool Reporter, CA SystemEDGE, HP OpenView (BTO) and EMC Smarts InCharge to improve clients' ability to manage and monitor their networks and applications.
• Developed Netcool Probe rules files from SNMP MIBs to provide correlation of events (alarming and clearing), established severities and developed Impact policies and Omnibus automations.
• Configured network SNMP polling and alarming mechanisms via IBM Tivoli Netcool Syslog and trapd probes for different system and network elements such as Cisco Router and Switches, LAN/WAN Links, Windows, AIX, Linux and Solaris Servers. Integrated the solutions to generate tickets within Remedy.
• Created Perl and UNIX shell scripts to integrate and automate systems management solutions.
• Integrated Netcool and Remedy for ticket creation via Netcool gateway; severity updates and status updates using Netcool Impact and Netcool Omnibus.
• Provided technical evaluations on existing network management products and demonstrated new or improved products on customer sites in pre-sales engagements. Developed proposals, statements of work, and analysis documentation.
• I Confidential eased efficiencies and decreased staffing requirements in network operations centers (NOCs) by designing and implementing world-class centers with robust enterprise network management tools.
• Provided technical leadership on projects and mentored client staff.

Confidential, McLean, VA

Consultant (Network Management Engineer)

Responsibilities:

• Delivered network management systems consulting services for clients across the United States.
• Designed, configured and implemented solutions involving HP OpenView (BTO) and IBM Tivoli Netcool suite of COTS products (such as Omnibus, Impact, probes, gateways and WebTop) to improve clients’ ability to manage and monitor their networks. Netcool Certified Consultant.
• Integrated and implemented advanced network management systems in financial, telecommunications and Wide-Area Network environments. Improved productivity and efficiency by automating problem detection.
• Designed and implemented heterogeneous network management systems, network-provisioning systems, and fault tolerance systems for high-speed data services using Transmission Control Protocol/Internet Protocol (TCP/IP) and Simple Network Management Protocol (SNMP) protocols.

Confidential, McLean, VA

Management Consultant

Responsibilities:

• Assisted in the development and testing of an automated provisioning solution for broadband cable modems. This involved off-the-shelf software installations in both NT Server and Sun Solaris and configuration of Cisco Cable broadband Routers, configuring DHCP, dynamic DNS and LDAP.
• Supported the Massachusetts Public Service Commission in the analysis of Bell Atlantic’s compliance with Section 271 of the 1996 Telecommunications Act. Conducted operational support systems (OSS) tests of Bell Atlantic systems to determine long distance entry in Massachusetts.

Confidential, Rockville, MD

Network Engineer II

Responsibilities:

• Conducted site assessments and server migrations for the Air National Guard all across the US.
• Configured LAN infrastructures including Cisco routers and implemented network backup policies and redundancy controls.
• Converted a Banyan Vines networks to a Windows NT server network, including configuring PDC, BDC(s), file and print servers, Microsoft exchange 5.5 and proxy servers. Traveled to multiple Air National Guard bases throughout the United States.

Confidential, Washington, DC

Support Engineer

Responsibilities:

• Provided network administration/support services in Banyan Vines, UNIX (Solaris) and Windows NT for document management systems and products.
• Assisted programmers in testing and debugging applications.
• Provided technical support to employees.