SUMMARY:

• Installed 1500 watt stand - alone photovoltaic system with battery backup for school maintenance shed, with AC outlets and light fixtures.
• Performed surveillance and maintenance of public switched telecommunications network for 140.3 million landline subscribers, achieving Federal Communications Commission (FCC) mandatory efficiency rate of service of 99.97 network up time. Led initiative to develop new Network Operations associates on Control Center procedures, resulting in a 20% increase in trouble ticket resolutions.
• Developed curriculum and trained entire unionized staff of Communications Technicians on Central Office carrier procedures for provisioning and maintenance of Digital Signal 3 (DS3) and above broadband subscribers.
• Assumed project team leader duties for Synchronous Optical Network (SONET) Integration for the greater, coordinating over 1.5 million digital copper lines to fiber optics, maintaining a 99.97 network up time.

PROFESSIONAL EXPERIENCE:

Confidential, Marietta, Georgia

Fire Systems Inspector Helper

Responsibilities:

• Verify fire alarm system functioning by testing equipment, connections, and signals; identifying and correcting problems
• Conduct inspections onsite
• Maintain records by documenting installation. Submit accurate and timely documentation to immediate supervisor
• Maintain customer rapport by resolving concerns; answering questions
• Maintain safe and secure work environment by following safe practices; keeping security information confidential
• Keep supplies ready by inventorying stock; placing orders; verifying receipt
• Demonstrate working knowledge of equipment application, compatibility, mounting techniques, programming and testing
• Knowledge of electrical systems. Able to read diagrams and blueprints
• Assist in inspection, installation and signal verification of Fire Alarm & Security Systems
• Demonstrate computer skills; MS Office, email
• Demonstrate good written and oral communications skills
• Possess a valid driver’s license

Electrician Helper

Responsibilities:

• Assist in installing commercial and residential electrical systems
• Install sound systems, security systems and voice and data systems
• Install lighting, electrical outlets, and circuit breakers
• Thread conduit ends and connect couplings and conduit fittings using wrench
• Secure brackets to bulkheads with screws and bolts and pull wires through conduit leading to connection boxes, switch panels, and other terminals
• Replace faulty circuit breakers, fuses, switches, electrical and electronic components, or wire
• Replace old fuse boxes
• Hook up appliances for power
• Install new lighting and ceiling fans
• Repair motors, transformers, generators, and electronic controllers on machine tools and industrial robots
• Rewire homes and businesses
• Assist in home inspections

Construction Worker

Responsibilities:

• Constructed 1 megawatt photovoltaic (solar) system for Georgia Power Company, including beams, railings, solar panels, torquing, bonding/grounding
• Installed commercial windows for Atlanta/Buckhead project, including weather seals and framing

Delivery Driver

Responsibilities:

• Deliver professionally prepared food orders to residential and business customers in a timely and safe manner
• Read and decipher road maps to determine most feasible routes to and from customers premises
• Collect payment and interact with customers in a courteous and professional manner
• Resolve customer disputes regarding order accuracy and billing disagreements
• Market our products by informing customers of current and upcoming promotional items
• Ensure that customers have a pleasurable experience doing business with our company
• Perform front counter duties, including taking customer orders and working cash register
• Cook menu items, prepare salads and drinks
• Perform general maintenance duties, including dish washing/sanitizing, mopping and sweeping

Communications Technician

Responsibilities:

• Monitored, analyzed, and resolved critical telecom network problems for 140 million subscribers
• Located and marked underground/buried facilities to avoid damage by building contractors
• Developed operation procedures and led training for Central Office carrier technicians
• Pioneered training method in Surveillance Center that resulted in 20% productivity increase
• Demonstrated leadership skills by serving as project team leader for SONET Integration
• Facilitated change management model, Burke-Litwin impact of leadership style on employee morale, resulting in team building initiatives that fostered cross-training amongst diverse technical disciplines
• Utilized time management skills to successfully complete multiple customer projects
• Prioritized workload to satisfy FCC demands

Business Sales and Service Representative

Responsibilities:

• Analyzed telecommunications accounts for mid-range and global customers and negotiated sales of private line data services based on customer needs
• Resolved customer inquiries regarding service and billing matters
• Offered new services and promotions in accordance with customer needs
• Acted as sole point of contact for telecommunications services for over 25 global accounts, representing over $100,000,000.00 of annual revenue
• Initiate collection proceedings on delinquent accounts