SUMMARY:

• I have over 17 years of experience in the Information Technology industry with the last 13 years working within the Windows Server Administration field. During that time I have had the opportunity to work on and learn many of today’s most in demand technologies such as Microsoft’s Active Directory, Microsoft System Center Configuration Manager, virtualization platforms such as Microsoft Hyper - V and VMWare ESX.
• I have a successful track record completing a number of projects from SMS/SCCM deployments, Windows 7 roll outs, Windows Server migrations, Active Directory migrations, and Server virtualization using VMWare and Microsoft’s Hyper-V.

PROFESSIONAL EXPERIENCE:

Confidential, Silverspring, MD

Technical Lead / Senior Systems Administrator

• Senior Systems Administrator for ActioNet contract supporting the National Weather Service Headquarters. Primary responsibilities included leading projects regarding deployment of Microsoft System Center Configuration Manager 2012, WSUS, Microsoft Active Directory, Active Directory domain migrations and MacAfee ePO.
• Manage McAfee ePolicy Orchestrator 5.3. Working with the Enterprise Anti-Virus, McAfee Drive Encryption, and Host Intrusion Prevention.
• Developed security baseline for Windows Client and Server using group policy, registry, Microsoft Security configuration and analysis tool and Nessus compliance scanner in accordance to USGCB and DoD DISA STIG guidelines.
• Develop and deploy Windows images and task sequences for production network for both general system use and special project using the Operating System Deployment and Microsoft System Deployment tools in SCCM.
• Manage Patch management systems to include Microsoft System Center Configuration Manager, Microsoft Windows Update Server for Microsoft and third party patches using powershell scripting when needed.
• Deployed and maintained systems in Microsoft Hyper-V Server virtualization VMware vCenter.
• Develop Virtual Desktop environment based on Microsoft’s Windows Server 2012 R2 server platform based on Windows 7 and Windows 8.1 working environment.
• Create, update and maintain technical documentation such as SOP’s, Work Instructions and Installation Guides to be used operationally and prepare reports to be presented to both contract and NWS leadership.
• Develop and improve Active Directory group policies in compliance to USGCB and NWS requirements for domain systems.
• Guide and Mentor junior staff with technical and operational issues.

Confidential, Rockville, MD

Systems Engineer

• Systems Engineer for the Dell Services Federal Government contract supporting the Nuclear Regulatory Commission. Primary responsibilities include leading projects surrounding SCCM 2007 R3, WSUS, Active Directory Services, and Test labs on VMware and Hyper-V.
• Stand up infrastructure and lab servers including Windows 2008 R2 (also with Hyper-V) and Windows 2003 SP3.
• Developed repeatable processes for developing, testing and deploying packages using SCCM R3.
• Develop and deploy Windows 7 images and task sequences for production networks for both general network use and special project use the Operating System Deployment tools in SCCM.
• Working with other engineers, helped to maintain the Microsoft System Center suite of software including SCCM.

Confidential

Systems Engineer

• Sr. Windows Systems Engineer for the Dell Services Federal Government contract supporting the Defense Threat Reduction Agency (DTRA). Primary responsibilities include leading projects surrounding SCCM R3, V-App, WSUS, Active Directory Services, and Test labs on VMware.
• Assist and direct the systems administration team in projects when needed and work with helpdesk staff on upper Tier level problems/incidents requiring escalated assistance to the SCCM Team.
• Create, update and maintain technical documentation such as SOP’s, Work Instructions and Installation Guides to be used operationally and prepare reports to be presented to both contract and DTRA leadership.
• Stand up infrastructure and lab servers including Windows 2008 R2 (also with Hyper-V) and Windows 2003 SP3.
• Developed repeatable processes for developing, testing and deploying packages using SCCM R3.
• Develop and deploy Windows 7 images and task sequences for production networks for both general network use and special project use the Operating System Deployment tools in SCCM.
• Working with other engineers, helped to maintain the Microsoft System Center suit of software including SCCM.
• Working with Microsoft engineers to streamline processes and harden workstation images per DoD/DISA STIG requirements.
• Developed an automated method to harden servers and workstation and investigated STIG settings for all Windows 2003/2008 servers in order to ensure compliance for both new servers and legacy.
• Assisted Administrators and Service Desk Technicians with BitLocker encryption issues to include recovering drives from lost or corrupted TPMs using recovery keys.

Confidential

Senior Systems Engineer

Responsibilities:

• Sr. Windows Systems Engineer for the Dell Services Federal Government contract supporting the Business Transformation Agency. Primary responsibilities include leading projects surrounding SMS, WSUS, Hyper-V and Active Directory Services.
• Assist and direct the systems administration team in projects when needed and work with helpdesk staff on upper Tier level problems/incidents requiring escalated assistance.
• Create, update and maintain technical documentation such as SOP’s, Work Instructions and Installation Guides to be used operationally and prepare reports to be presented to both contract and BTA leadership.
• Stand up infrastructure and lab servers including Windows 2008 R2 (also with Hyper-V) and Windows 2003 SP3.
• Developed repeatable processes for developing, testing and deploying packages using SMS.
• Working with other engineers to develop the foundation to deploy the Microsoft System Center suit of software including SCCM, SCOM, and SCVVM.
• Working with Sr. Service Desk Engineers to streamline processes and harden workstation images per DoD/DISA STIG requirements.
• Developed an automated method to harden servers and investigated STIG settings for all Windows 2003/2008 servers in order to ensure compliance for both new servers and legacy.
• Assisted Administrators and Service Desk Technicians with Credant encryption issues to include recovering drives from double encryption problems, identifying MCID issues and correcting them in order to assist recovery efforts, modifying/updating documentation and working with Credant directly to resolve problems as required.

Confidential

Systems Test Engineer

• Worked as a systems engineer supporting the Operational Test and Evaluation Facility (OTEF) at the FBI headquarters. Primary responsibilities included the support of the OTEF datacenter with over 700 virtual servers and 200 physical servers running VMware, Windows and Linux. Managed Active Directory Services and related back end servers such a Domain Name Services (DNS), the Microsoft System Center suit of software including SCCM, SCOM, and SCVVM and worked to update documentation for processes and standard operating procedures.
• Completed the build out of a hardware monitoring network using the Dell IT Assistant software suite, working to deploy a completed test environment for several projects to be deployed in the OTEF lab to include the implementation of the Windows 7 stand-alone Active Directory development lab to support Windows 7 image testing/packaging.

Confidential

Systems Administrator

• Worked as Systems Administrator supporting the Walter Reed Army Institute of Research and Navy Medical Research Center contracts. Primary responsibilities were to maintain the servers supporting the Microsoft Active-Directory environment which included a combined workstation count of 2000 workstations and 80+ servers across several sites worldwide. Supported both off the shelf and custom software packages for both server and workstations.
• Provided Tier 3 support for escalated tickets as well as mentoring tier 1 and 2 help desk technicians through direct assistance and technical guidance. Worked with third-party hardware and software venders along with system integrators to integrate products into the current production environment. Created and updated documentation for procedures and work instructions to be used as internal department guidelines and reports to be presented to command staff.
• Major achievements included contributing to the completion of two successful Authority to Operate (ATO) ratings during DIACAP inspections. This included extensive patching and adjustments of local Active Directory policies to conform to both the DoD and Army Medical Command. Directly responsible for testing and implementing changes to Active Directory policies as required.
• Troubleshot conflicts with proprietary software and systems the researchers used to complete their missions and objectives. Commonly this would include working with vendors to get updates, report bugs and resolve configuration errors.
• Deployed updated software and patches packaged using SCCM. Report and correct issues that occurred during the often rapid deployments of both Microsoft patches and updated applications such as Adobe Flash and Acrobat.
• Lead the upgrade of the networked and local printer fleet. This involved working with several outside systems integrators and vendors such as Dell, Lexmark and Canon. Responsible for working with government representatives to develop an acceptable standard for printing requirements. Directly led various phases of the deployment effort.

Confidential

Systems Support and Pre-Sales Engineer

Responsibilities:

• Worked as a Systems Support engineer supporting both corporate IT needs as well as supporting engineers at various contract locations when required.
• Internal support included Active Directory systems administration and all workstations and supporting equipment. Provided training to corporate users on Lotus Notes and Microsoft Office products as needed. Supported Blackberry devices using both the Blackberry Enterprise server and the desktop redirector.
• External support included installing servers and related equipment for customers that fell within installation and support contracts. As part of the pre-sales team, assess and develop solutions for Hewlett-Packard equipment needs. Attended and obtained Hewlett Packard training for the Certified Hewlett Packard pre-sales engineer certification. In support of sales, helped maintain the display and demonstration equipment working with the vendors to keep all equipment current and up to date in accordance with vendor sales contracts.