Systems Administrator Resume Hagerstown, MD - Hire IT People

SUMMARY:

CompTIA A+ certified professional with five years of help desk experience providing software, hardware, client/server and networking technical support.
Proven success working in high - volume, 24x7 technical support. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues (Tier 1, 2, 3 help lines).
Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

TECHNICAL SKILLS:

Software: MS Office (Word, Excel, Outlook, Access); instant messaging; VMware

Browsers: Internet Explorer, Firefox, Chrome, Safari

CallTracking Tools: Kesaya, Autotask, Clientele

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Servers

Networking: LAN, VPN/Remote Connectivity, TCP/IP

Platforms: Windows, OS X, Unix, NetWare, Citrix

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential, Hagerstown, MD

Responsibilities:

Provided technical support services, both in the field and via help desks, for Windows (XP, Vista, 7) and Mac OS X computers as well as wired and wireless networks.
Installed and managed new machines, network hardware, printers, software, and anti-virus.
Completed rescue and recovery from virus and data loss activity, including implementing preventative measures, performing backups, and restoring from backups.
Provided network support, user maintenance, and patch management for server operating systems and applications including Novell Netware, Windows Server 2003/2008 R2, Active Directory, Outlook, Exchange (hosted and local), Symantec Backup Exec, and Vembu.
Performed customer training follow-ups after break/fix and new installs.
Management of Symantec server to include overseeing updates, ensuring daily routine service processing, and monitoring to initiate virus resolution.

Help Desk Technician

Confidential, Clarksburg, MD

Responsibilities:

Supervised and coordinated technical teams of up to a dozen personnel in the field across multiple sites for installation of AV equipment, computers, and software.
Consulted with customers to identify design choices for future equipment needs.
Managed installs of equipment of over 500 per project.
Oversaw equipment capital of over $300,000.
Resolved customer concerns in the field both remotely and in person.
Completed projects to customer satisfaction and Daly’s standard of excellence.
Provided technical support services, both in the field and via help desks, for Windows (XP, Vista, 7) and Mac OS X computers as well as wired and wireless networking equipment and AV digital signage.
Installed and managed new machines, network hardware, printers, software, and AV systems.
Performed site surveys and cable making for network and AV installations.
Completed rescue and recovery from virus and data loss activity, including implementing preventative measures such as Computrace, performing backups, and restoring from backups.
Provided network support and user maintenance for server operating systems and applications including Novell Netware, Windows Server 2003, Active Directory, Outlook, Exchange, GroupWise, ZENworks 7/10.
Remotely managed computers and printers to maintain optimal operating condition.
Performed customer training follow-ups after break/fix and new installs.
Delivered project assignments on time with optimal customer satisfaction.
Maintained an asset management system, including tracking hardware, software, and network mapping.
Created and deployed images with Ghost and Sysprep, both for new and old equipment including virtual nodes in VMware.

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Systems Administrator Resume

Hagerstown, MD

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