OBJECTIVE:

• To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

TECHNICAL SKILLS:

• Active Directory Server Administration BES Administration (BES 5
• 10) Xenmobile
• MDM Console administration Activu Administration (Video Interface system) Application Servers - TSC typescript applications kernel (libraries and infrastructure for applications) Data Transmission/Recovery Remote Services and Monitoring (SCOM
• SCCM
• Remote Desktop etc.) Operating Systems -Install and Troubleshooting (Linux
• Red hat
• Windows
• Windows Server 2003/2008/2012 ) Experience with RIP
• IGRP
• EIGRP
• OSPF
• FTP
• SMTP
• POP3 and IMAP Computer and server Imaging and configuring with Ghost Cast Server (HP) Blades and Thin clients Routers
• Switches and Cabling - RG6/ RG59 cabling
• Fiber Optics
• Cat5
• Cable and Toners Citrix - Delivery Console
• Juniper
• Citrix XenApp Virtual Private Networks (VPN) MS Exchange
• Enterprise Vault (E-Vault) Experience in Remedy ticketing system Experience in troubleshooting network components between system segments and understanding of FTP
• Trace route
• Telnet remote login and other related commands Ability to work independently and as a member of various teams and committees. Excellent oral written skills and acute attention to detail

WORK EXPERIENCE:

Confidential

Windows System Administrator

Responsibilities:

• Current duties are charged with providing 24 x7 support installing, maintaining, and managing Activu system servers, local and virtual, along with desktop computer systems, within a MS Windows environment, operating with Windows Server 2008/2012. Activu is an IP - based visualization and collaboration solutions for mission critical commands that enables sharing, annotating, and analyzing real-time visual information across the network, and across display devices from large video walls to mobile devices. This consists of constant video and source manipulation for planning system integrations to alter application responses and settings. Responding to service outages, both software and hardware related problems on multiple Unclassified, Secret, and Classified networks. This also consists of working with multiple customers and vendors, creating supply and work order proposals for government approval of small and large repairs or new projects.
• On a daily basis, work tasks include ordering supplies, maintaining and managing Windows servers, verifying video peripherals, creating file systems, backup and recovery policies, maintaining redundancy, altering applications and scripts, installing software, patches and updates, monitoring network and equipment communications with SCOM, as well as monitoring system health and performance. Implement and administer Active Directory, to manage software, files, print services, network hosts, user accounts, and Organizational Units. Manage Active Directory to include implementation of Group Policy Objects (GPOs), to enforce settings, configurations, user settings, push applications, and software packages. Perform break/ fix repairs of servers as well as local computers, audio visual setups, and video teleconference support. Configure and maintain SQL, database servers and processes, plan, create, deploy, and monitor SCCM packages. Integrate packages and software deployments into SCCM 2012, and ensuring migration packages arrive on time and without error. Providing and testing operations and maintenance support for the system and related infrastructure, to ensure the environment is sustainable, stable, and secure. Evaluating current systems, and working on complex problems where analysis of situations requires in-depth evaluation of various factors.

Confidential

Remote Access Administrator/ Shift Lead

• Provide Tier 3 technical support for remote connection services (Citrix XenApp) and mobile devices connectivity (Blackberry, iPhone, iPad, Android). Administers and manages a Citrix XenApp farm, and all associated servers, providing the day to day support of the service along with troubleshooting and resolving software issues. Work closely with application owners and desktop administrators to ensure timely deployment and high availability of applications and virtual desktops. Monitor devices via Mobile Device/ Application Manager Consoles (MDM/MAM) and Blackberry Enterprise Servers, also properly configure and create email accounts for MS Exchange to manage and monitor email services. Monitor user remote connectivity sessions through Citrix Delivery Console and monitor/maintain Blackberry and Remote servers through VSphere (VMware) and SCOM. Perform remote login sessions via Citrix, to maintain platform infrastructure components.
• Receives escalated service requests from Tier 1/2 to assist in handling client support requests as well as take ownership of product issues and ensuring closure is achieved. Collaborating with management and department leaders to assess near- and long-term remote and mobile device capacity needs; serving as the key technical contact between infrastructure support teams. Perform maintenance and communication of existing, new and evolving mobility/ remote practices, knowledge base articles and documentation. Ensuring mobility/ remote implementations are in line with security policies and government standards. Managing Remedy queue, ensuring that all critical and VIP requests are resolved promptly and efficiently. Perform Shift Technical Lead duties such as training of Tier 1/2 staff, preparing daily maintenance and outage reports, assigning daily duties to other team members, and coordinating backup support during staff resource shortages. Identifying and implementing process improvements.

Confidential

Technical Lead/ Sr. Desktop Support Technician

• Serve as a Desktop support technician and Site Technical Leader. Support multiple sites ranging from 500 - 1500 customers. Manage teams of up to 11 technicians. Providing advance-level support for all DHS employees from VVIP, VIP, and standard clients in the areas of e-mail, directories, standard break\fix issues, Windows desktop applications, install various software applications, and troubleshoot hardware issues for desktops, laptops, printers, and scanners. Activate and configure blackberry accounts on the Blackberry Enterprise Server, activate wireless devices. Provide remote support for offsite DHS clients, this sometimes includes the use of remote software as SMS, Net meeting, etc. Install local and network printers, setup new users, groups and reset accounts in Active Directory. Patch RJ-45, Cat 5, and fiber cables to make sure clients are able to connect their pc/laptops to the internet without any issues. Work with Hewlett Packard Blades and thin clients. Answer correspondence from customers relating to computer problems and work on providing resolution. Solve issues with MS Outlook and Enterprise Vault services. Document problems and resolutions and entered information in Remedy database system. Keep accurate inventory of all software and hardware that is used within Department of Homeland Security environment.

Confidential

Computer Technician

• Provide services as a Tier 2 Desktop Support Technician, supporting the Department of Homeland Security. As a technician I was responsible for providing technical support to internal employees while ensuring day-to-day operation of desktop applications and hardware within the corporate environment. Configure new and existing computers as required; maintain an inventory of hardware and software information, as well as researching, resolving, and responding to questions received via telephone calls, visits and email in a timely manner.
• Duties included performing installations, repairs, upgrades, moves and other desktop maintenance along with providing LAN, Email, VPN, anti-virus and file share support on a daily basis. I worked with routers, network scanners and printers, copiers, laptops, desktops, and wireless devices. I imaged laptops and desktops on a daily basis, as well as deployed and configured new hardware and devices. I worked to solve issues with the ticketing system,
• Remedy for the close of daily tickets. As a technician, I used CAT5 and fiber cables, for network port devices. I have gained experience with Blades and Thin Client’s. I served as the first escalation point for incidents, requests and inquiries reported to the IT Service Desk while also providing case routing assistance to the IT Service Desk for other incidents and requests outside of scope.

Confidential, Maryland

Satellite Technician

• During my employment at Confidential, I served as a direct contractor with satellite technician as my title. I performed installation of multiple satellite systems, and telephone services into homes and major office buildings. I performed custom installing like wall fishing and pulling wires and cables behind walls or structures. Test cables and lines for activity with toners. I installed interior outlets and connection of all customer premise equipment. Constructed and installed performance sound and entertainment systems. Also as a technician I performed service upgrades, downgrades, installation and disconnection of High-Speed Internet (HSI) service, and installation of digital phone service (VOIP). I have experience with CAT5, fiber cables, and port activation. Also required is troubleshooting a customer's system so as to isolate, repair, and service related problems. Educating customers on how to properly operate the equipment and services installed was also a fundamental part of this position.

Confidential, Virginia US

Operations Specialists

• While in the US Navy I served as an Operations Specialists 2nd class. My duties included working with supervisors to plan the work and devise plans of actions to get training to twelve junior personnel as appropriate. Provide proper supervision over personnel work stations, to guarantee a proper work station was maintained. Distribute training orally, with slides, PowerPoint presentations, and hands on to junior personnel to keep them with a knowledgeable outlook on each individual job specialty. I obtained a secret clearance for the use of secret, confidential, and classified information. This involves storing and updating, publications, computer disc, graphs, charts, and more. I served as a supply petty officer, which was in charge of ordering supplies for an entire department. The position included handling funding, credit cards and ordering major equipment. With these assignments, I gained a vast knowledge of administrative duties over a three year time period.
• Monitored and controlled electronic computer and peripheral electronic data processing equipment. Gained experience with maintenance and upgrades on computer equipment and programs. Configured and used multiple sources of telecommunications. Duties also included geographical plotting, radio-telephone and Command and Control sound-powered telephone operator. Displayed strategic and tactical information, operate surveillance and altitude radars' and associated equipment, served as Air Traffic Controller for helicopters and fixed-wing supersonic jet aircraft, and surveyor. Interpret and evaluated presentations and tactical situations and make recommendations to supervisors during watch conditions.
• Performed physical security, patrols. Challenge all unknown forces and personnel. Obtained a vast knowledge of small arms, deadly, and non-deadly force, and also gained experience of the proper use throughout my 4 year tour.