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Territory Manager/systems Engineer Resume

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Fallston, MD

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SUMMARY:

  • Top - performing Technology Specialist experiences in system and network administration and engineering support.
  • Knowledgeable in multiple Operating Systems, Hardware Platforms, Applications and Cyber Security. Proficient at providing detailed analysis, deployment, configuration and administration in various environments.
  • Utilize strong technical skills to create technical content for System Design documents.
  • Extensive background in patching environments and custom applications, and reviewing system logs with the vision and strategies to improve system stability and efficiency.
  • Professional successes include management of large-scale, high-security systems while providing excellent customer service

AREAS OF EXPERTISE:

Operating Systems:

  • Microsoft Windows Server 2003, 2008 & 2012
  • Linux Ubuntu and CentOS
  • Microsoft Windows 2000, XP, Vista, 7, 8, & 8.1 desktop OS
  • Oracle VirtualBox, VMWare/ESXi 5, and GNS3 virtualization software

Server Services:

  • Domain Administrative Services - Active Directory, DNS, DHCP, Certificate Services and Group Policy Management
  • Exchange, Postfix and SendMail email server
  • Apache2 web proxy
  • SFTP server
  • Creation of Windows Server Update Service to patch deployment images
  • OpenDS/OpenDJ LDAP administration
  • Creation of Image deployment server for systems from multiple manufacturers for rapid pc deployment

Applications:

  • GlassFish web application
  • ConnectWise, OTRS and Spiceworks ticketing system
  • VisualSVN
  • Nmap, Network Detective, OpenVAS, Ping Plotter and WireShark vulnerability and security tools
  • Cisco Configuration Professional, ASDM-IDM software
  • Symantec antivirus and CLAM AV
  • Remote access experience through Putty, BitVise, X-Windows, KVM, VCenter 5.5, LabTech, Bomgar and Remote Desktop
  • Two-factor authentication deployment utilizing RSA soft-tokens and One Time Passwords through on-line on-demand delivery systems

Hardware Platforms:

  • Cisco, HP, Dell, SonicWall, Ubiquiti, and Netgear switches, routers and firewalls
  • Cisco, SonicWall and Juniper based VPN
  • Configure RAID across physical and virtual logical volumes
  • Enterprise-wide VoIP phone solution and secure network printing solution

PROFESSIONAL EXPERIENCE:

Confidential

Fallston, MD

Territory Manager/Systems Engineer

Responsibilities:
  • Implemented new security protocols on numerous client networks
  • Designed, built, implemented and maintained network equipment, servers, and workstations at several client locations.
  • Member of implementation team for Confidential NMS and ShadowProtect/Cloudberry Backup migrations
Confidential

Columbia, MD

IT Support Specialist

Responsibilities:
  • Implemented LDAP single-sign-on Linux authentication server
  • Designed, built, implemented and maintained Workstation deployment server for systems spanning multiple manufacturers
  • Maintain active Confidential“High” system security control compliance
Confidential

Hanover, PA

Customer Service Specialist 

Responsibilities:
  • Provided hands-on support to troubleshoot complex problems in computer networks, hardware and operating systems in collaboration with remote corporate IT staff.
Confidential

Hunt Valley, MD

Store Manager

Responsibilities:
  • Efficient planning and implementation of asset management ensured adequate product levels at all times, reduced loss by 80% and facilitated audit compliance.
Confidential

Rockville, MD

IT Consultant 

Responsibilities:
  • Wrote enterprise-level cyber security documentation ensuring compliance with federal security standards.
  • Created the company handbook, System Design Document and the Operations and Maintenance Manual in accordance with NIST standards to ensure Confidential compliance.
Confidential

Baltimore, MD

Store Manager 

Responsibilities:

  • Planned, installed configured and maintained corporate network, computing systems, operating systems, and specialized software. Administration of network access. Maintained all computer resources, and filled all IT staff roles.
  • Designed and built corporate network infrastructure and maintained all computing equipment for optimal performance.
  • Established point-of-sale interface and inventory database system used to manage and track all company sales.

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