Systems Analyst/ Programmer Resume Fort Washington, PA - Hire IT People

SUMMARY:

Analyst with an eye for quality assurance, I've been involved in both software development and analysis, workflow automation, QA using automation test development and integration/regression testing.
My experience has been with companies ranging from small and entrepreneurial to educational institutions, financial services and the Fortune 100.
I have professional development an analyst experience in automation and web development using PHP, JavaScript, MySQL, XML, queries, custom system tools and have familiarity with Java and C++. I'm currently seeking positions with responsibilities in any of the following roles: business analyst, systems analysis, requirements analysis and development, design, compliance and testing, business and process improvement and team development.

PROFESSIONAL EXPERIENCE:

Confidential, Blue Bell, PA

Health Insurance Agent/Health Insurance Customer Service

Responsibilities:

Inbound call center Medicare health insurance sales during Annual Election Period for client
Inbound call center ACA/Individual/Family health insurance sales during open enrollment for client
Complete application process for Medicare/prescription drug plans for individuals and families over the phone
Performs customer care duties for Medicare/PDP client outside of Annual Election period for Medicare prescription drug plans and Medicare Advantage plan (client Humana)
Address customer service inquiries in a timely, friendly and accurate fashion according to client call center service agreement (Results/ Corporate Call Center)

Confidential, Fort Washington, PA

Systems Analyst/ Programmer

Responsibilities:

Business Processes Automation.
Develop scripts on Fiserv's loan servicing platform, LoanServ, for Loan Servicing Solutions.
Works closely with business partners to code scripting solutions to automate key loan servicing processes across all business units, including Customer Care, Risk Management, Loss Mitigation, REO Servicing.
Maintains code base during each major and minor platform revision for change management. Develops solutions to maintain regulatory agency compliance and for risk management.
Develops user interfaces via JavaScript for business processes.
Operates batch update processing through LoanServ platform.
Provides support for production systems according to SLA, employing issue analysis for code or process defects.
Audits code and processes for continued compliance with current best practices.

Confidential, Mt Laurel, NJ

Test Automation Engineer, consultant (contract)

Responsibilities:

Automation regression end to end testing of Confidential commercial and residential voice and high speed data provisioning systems during pre - production release cycles and post production defect fix cycles, utilizing HP Quality Center and HP Quick Test Pro
Designed, validated and maintained automation test suite using HP Quick Test Pro and VBS
Maintained and developed test data and physical device test lab
Tracked and reported on development and production defects within provisioning system and test environment
Designed, validated and maintained automation suite for new provisioning system migrations
Developed documentation and processes for regression test automation process

Confidential, King of Prussia, PA

Web Developer/ CRM Developer

Responsibilities:

Developed custom, web based CRM (extending XRMS) using PHP, JavaScript, HTML, Ajax and MySQL on a LAMP platform
Controlled versioning via Mercurial
Developed work flow activities, work flow queues and work flow filters according to project specifications for customer service, management and sales associates
Developed custom MySQL queries and reports
Developed unit tests for nightly automated testing
Automated scripting to create and maintain MySQL tables
Maintained and developed Doxygen documentation on existing product features and created documentation as new features were implemented
Developed automatic data mining applications for crawling client web sites to create sales leads

Confidential, Pennsylvania

IT/ Telecom Consultant

Responsibilities:

Provided Tier 1 support for telecommunications and voice messaging issues in the university setting
Addministration of Octel 350 voice messaging server
Wrote service orders for data port requests Administrated Centrex telephone numbers through CDC terminal
Created Disaster Recovery documentation for voice messaging server and ACD systems for publication on Network Operations Center internal website
Documented service time demands/constraints to provide information for process improvement