Infrastructure Technical Engineer Resume Downers Grove, IL - Hire IT People

SUMMARY:

Experienced IT System Engineer looking to grow career and leverage varied past experiences including Customer Service, VMware, Windows Administration, Messaging and Enterprise Data Protection

PROFESSIONAL EXPERIENCE:

Confidential, Downers Grove, IL

Infrastructure Technical Engineer

Responsibilities:

Manage and troubleshoot multi - site / multi-forest Active Directory environment
Manage Windows virtual hosted server environment consisting of over 350 Windows Server 2008 R2 VMs, and Windows Server 2012 R2 VMs
Administrate VMware vSphere 5.5 and vSphere 6.0 in multi-country environment
Manage traditional disk and hybrid storage including Tintri and Hitachi enterprise storage platforms
Investigate, troubleshoot, and provide root cause analysis on Enterprise Communication / Collaboration technologies such as Exchange 2010, Lync 2013 and Sharepoint 2013.
Automate repeatable tasks utilizing PowerShell and VBScript
Manage Distributed File Systems
Design, implement, and manage Enterprise Data Protection Platforms (Netbackup, Veeam, Data Domain, and AWS S3)
Create and maintain high-quality documentation on systems and procedures
Collaborate / coordinate with co-workers on design, implementation, operation, and maintenance of infrastructure systems
Maintain Windows server patching and compliance.
Experience configuring, install and maintaining x86 Hardware including IBM and HP blade chassis, IBM and HP standalone servers.
Experience with design, implementation and movement of multiple Data Centers
Project based Organizational Change Management experience

Associate Infrastructure Technical Engineer

Confidential, Tinley Park, IL

Responsibilities:

Responsible for over $375,000 in parts inventory using ADP Logistic Control software
Helped lead two parts department’s to #1 in district for both Jaguar and Land Rover
Managed computer hardware and software upgrades throughout five dealerships
Established and maintain customer relations with wholesale clients
Oversaw parts counter, parts driver, and inventory employees
Responsible for inbound and outbound shipments and orders
Maintained 100% Customer Satisfaction Index for four years within two vehicle manufacturers
Installed/Maintained/Updated end user IT equipment for 120+ users across 5 bridged dealerships
Provided technical support on end user applications & OS issues for products such as MS XP/Vista/Win 7, ADP Dealer Suite, MS Word, MS Excel, Micro Cat Parts Catalog, and Land Rover/ Jaguar IDS vehicle ECU programmer
Reimaged PC’s
Provided VOIP end user support for Cisco Phone system

Confidential, Matteson, IL

Sales Consultant

Responsibilities:

Sold 170 vehicles over a 12 month period
Awarded Salesman of the Month four times
Received Honda President Award for sales achievement
Maintained 100% CSI (Customer Service Index) status
Won Regional Sales Presentation Award

Confidential, Tinley Park, IL

Parts Counter Associate

Responsibilities:

Managed parts inventory
Achieved ADP Systems Certification
Promoted three times within one year

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Infrastructure Technical Engineer Resume

Downers Grove, IL

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