SUMMARY:

• A seasoned professional with years of progressive technology experience as a Consultant Engineer, Administrator and Analyst in the IT and Telecommunication support and services industry, both public and private clients.
• Proactive, diligent, self - motivated, analytical certified Systems Engineer with ability to multi-task and communicate effectively with all levels of management and staff. Seeking a challenging IT position.

TECHNICAL SKILLS:

Hardware: IBM Compatible PC s, Macintosh, Interactive Whiteboards, Tablets and Laptops, Tape drives/libraries, Optical JukeboxesClient/server Networking: Installation, configuration and administration: Windows 7/8/10(NT, 2000, XP, Vista), Active Directory, SQL Server 2000, MS Hyper-V, MS Exchange, Web Server, PaaS, IaaS, SaaS, IIS, VMware, Citrix, Novell NetWare, Z.E.N works, Juniper, Palo-Alto, GroupWise, iOS, Casper, MS Azure, SunOS UNIX Solaris, Linux Red hat, Ubuntu, ISA Server, AWS, Network Design and Analysis, File & Print services, Network Security and Intrusion Detection

Remote Management/Reporting: Maintenance of network performance and system backup. Scripting, remote administration of networks using Sniffer, SCCM 2012/16, SMS, SCOM, PCAnywhere Openview, LANDesk, and Crystal Report.

Data link technology and connectivity: RAS, T1, ISDN, Hubs, Switches and Routers configuration & troubleshooting. TCP/IP, IPX/XPS, OSPF, IGRP, RIP, PPTP, WINS, DNS, DHCP, FPNW, GSNW, CSNW, VOIP, ADFS, NFS. IPsec, IPv4/IPv6, F5 load balancer, Shiva, Linksys/3Com& Cisco DSL/ADSL routers, Cisco 7000, 7200 & 12000 series, Remote Access Routers AS 5100/5200/5300 &5800, Microwave, 4G PCRF LTE & Policies, Broadband, 2G, 3G UMTS, WiMAX Applications, User Support, Disaster Recovery Helpdesk and Training: MS Office 9x/2000, Win8/10, Office 2013/16, O365, Word, Excel, Publisher, Access, Outlook, PowerPoint, MS Works, PageMaker, Anti-virus McAfee, McAfee Web Gateway, MS Schedule, Web design, Telephony, Mac iOS, Casper Suite, MS Project, C+, Visio, MS Share-Point, WISE, Exchange, MS Mail, Salesforce, Lotus Notes 4.5, Veritas, AutoCAD and ARCserve, PHP, Patching, Remedy and Track-it.

System Maintenance: Over 10 years experience in system installation, configuration and replacement of internal and external components motherboards, processors, memory, video cards, modems, NICs, sound cards, IDE/ SCSI drives, CD-ROM drives, removable drives and tape drives.

Supervisory Experience:: I supervised hardware and software installation of all computer communicating equipment, operations issues and enterprise communication issues. Additionally, I have been responsible for and supervised operation groups, responsible for data migration and processing, system management and migration.

PROFESSIONAL EXPERIENCE:

Snr. Network Administrator/Engineer

Confidential, Forest Hills, NY

Responsibilities:

• Tested, monitored and evaluated network systems to eliminate problems, check performance, load balancing, RAID setup and make improvements. I migrated, supported and troubleshoot Windows environment, Microsoft OS and Applications, Windows Server and workstations, Win 9/10, Win Server 2016r2, SharePoint, MS office 2013 & 2016, O365, I setup, installed, configured different instances of Server OS’s in virtual networks with MS Hyper-V, Virtualbox & VMware
• Coordinated the system integration of video conferencing and VoIP systems on LAN/WAN. Configured, troubleshoot and monitored Firewalls, VPN and network security, I performed Exchange & DNS server administration, configuration & diagnostics, I troubleshoot multiple WAN/LAN networks & Wireless Access Points, performed patching, rack mounting & Cabling infrastructure testing & installations
• Performed system engineering and integration support for several IT projects. I provided documentation, project tracking and management reporting. Configured user accounts, group policy, domain tree, managed directory services, installed & configured domain controllers, setup trusts
• Conducted research on new technology products and services and provide strategic input on overall network planning and related projects.
• Liaised with clients, contractors, outsourcers and vendors. I worked closely with service managers and resolved standing client problems
• Troubleshoot network access problems and implement network security policies and procedures. I ensure network security and protect against unauthorized access, modification or destruction. Using SCCM 2016 Monitored network and systems health, rolled out applications and OS, updated security patches and antivirus apps, configured IP protocols and subnets
• Performed and monitored data and system backups and recovery, performed level 2 & 3 network and user support for both front-end and back-end software and hardware, I acted as the final point of escalation for other Service Desk Engineers

Network Administrator/Engineer

Confidential, Ellicott City, MD

Responsibilities:

• Managed and supervised Level 1 and 2 technicians and IT contractors.
• Attended to and resolved network user issues, conduct weekly status meetings and report to senior management and produce weekly status report and I communicate major network issues to user community. I provided support services according to the SLA
• Performed monthly data analysis and reporting, performed daily user helpdesk support physically and remotely, application packaging using SCOM and LANDesk. I use remedy application to assign work orders to appropriate technicians and engineers.
• Installed and configured virtual systems using VMware and virtual box
• Created matrices and triage procedures for helpdesk technician
• Performed general network and systems administration on Windows and Linux servers, including cloud networking, I administered web servers and the cloud CRM Salesforce.
• Performed daily windows server and network administration with data backup and recovery and general network support and administered Linux servers
• Worked as a team member in the support and administration of windows network data center and call center-centralized database. Software update and upgrade, security patch update, systems health check using SCCM 2012 also supported O365, Office 2013, SharePoint, MS Project
• Communicated with clients on a regular basis keeping them informed of incident progress, notifying them of impending changes and required Service outages

Network Infrastructure Administrator/Engineer

Confidential, Laurel, MD

Responsibilities:

• Migrated network servers and workstations from a mixed environment to a purely IP Windows network with local and remote users. Commissioned and deployed Dell servers & PCs
• Implemented and monitored security on the network servers and workstations. Performed security management, I managed data storage and recovery. Supported and administered CRM cloud computing, packaging & deploying apps and updates across the network with LANDesk, Salesforce
• Performed network administration, installation and configuration of network hardware’s, servers and workstation systems using SCCM 2012, I updated applications, patches, security updates. I installed and configured storage disks, removable disks, UPS, RAS modem pools, printers, tape-drives, jukeboxes, Ethernet cards, LAN/WAN, configured RAID systems and network protocols.
• Performed level 3 support for the user community and backend support for the helpdesk team, on-site and remote users. I also liaised with other third-party vendors and service providers.
• Made configuration changes, troubleshot issues based on monitoring alerts or customer requests. I ensured successful resolution of trouble tickets within SLA and provided accurate and timely documentation of work progress and resolution within trouble ticket tracking system.
• Received and reviewed all incoming tasks level and technician assignment. I tracked trends and ensured issue escalation and resolution. I Performed systems and application auditing, I Defined changes to support processes and ensured delivery of reports to key personnel in line with HIPPA directives.
• Notified technical support team and user community of scheduled system downtime.
• Performed pre-migration check and user migration to MS Exchange and configured MS Outlook clients
• Configured and verified drive mappings, data migration, ports and proxy settings, IP protocol configuration.
• Installed and configured Exchange server, setting up as unique site, database extraction into exchange server and importing mail users and database into exchange, configuring internet mail connectors and front-end client MS Outlook.

Disaster Recovery/Network Systems Engineer

Confidential, Fairfax, VA

Responsibilities:

• Administered and supported system and data backups in an Ethernet WAN topology. Performed daily, weekly and monthly backup of mission critical global data on Linux, Dell, Compact & VAX machines. I performed system upgrades, data media bar-coding, off-site data media storage and delivery.
• Rack mounted and installed Compaq DLT 13/50GB DLT drives/Tape-Libraries and Proliant servers ensuring good cable management. Configured & broke DLT Tape library/drives RAID 0/5 set. Remotely monitored network backup from workstation using virtual application and remote network applications
• Resolved network connectivity problems using Compaq insight manage. Migrated Lotus notes users; I prepared installation/configuration specification and change control document for installation of IT equipment for successful installation operations and fallback failsafe procedure.
• Supervise, monitored, created and escalated helpdesk ticket/issues for user problems. Supervised and monitored installation of Compaq DLT drives and Proliant servers, ensuring all systems are working perfectly prior to backup and promptly resolved all systems problems.
• Made sure daily data back-up operations are successful, monitoring network systems. I performed data restoration, successfully merging mission critical data from media. Managed and monitored offsite data storage. Participated in weekly departmental meetings in relation to critical system/data back-up restoration issues and disaster recovery.

Network Engineer /IT Manager

Confidential, Largo, MD

Responsibilities:

• Installed and configured DC, AD, Cisco, 3com routers and switches, high-end network printers on Terminal Server, attended to user’s network terminal server printing issues. I captured/ takeover user sessions for remote troubleshooting. I provided L3 support. Installed and configured Citrix and Blackberry servers.
• Installed and configured outlook, LDAP, security/fix patches for all the DC government agency offices. Configured mail profile, mail account, web-mail, POP3, SMTP, SSL, exchange server. Upgrade browser services and performed team leader functions.
• Managed and supervised IT engineers, technicians and 3rd party sub-contractors.
• Planed and managed the development timeline to coordinate platform integration and code rollout.
• Identified production and development gaps to address shared platform limitations, organized weekly project steering meetings to identify and follow up with each action minute reporting to senior management.
• Managed and supervised the configuration and verification of drive mappings and data migration, authoring matrices and triage procedures for engineers.
• Supported the VMware virtual network system for network servers and storage systems,
• Installed, managed & administered “Hansen” a proprietary application on Windows Terminal and Citrix servers for the district call center.
• Implemented and installed LANDesk for Network system remote management.
• I implemented change request & change management procedure for the Network systems, and I implemented server room security, disaster prevention and recovery procedures, and installed McAfee antivirus applications server.
• Managed & supervised helpdesk support for the district call center and I communicate major systems and network issues to the user communities & groups during production hours.
• Carried out HW & PCs inventory for the SEAT Management and for the district. Deployed Dell & HP PCs