TECHNICAL SKILLS:

• Cisco Switches 6500, 5500, 4003, 3620, 2600, 2960 1601
• PC Anywhere, Point 625 Coax CATS5
• Ethernet Compaq Server 1500 I/O Controllers,
• Catalyst, Cisco Works 2000 Tools, CCTV Units
• Windows 20003, Vista, MS Outlook 2000
• MS Word 97, XP Pro Excel, PowerPoint
• Microsoft Desktop Support, Active Directory
• Windows7/Office 97, VLan Configure
• 3Com Ethernet 509, 590, 905, MS Access, Load Bal
• LAN/Wan Network, Smart Switch 2200
• Novell Server 3.11 4.x Windows XP 2003 ia64 x64 SP1
• BM Compatible PCs, Memory Chips IDE/EIDE/SCSI
• Systems Configuration, Administration, Ghost Drive Copy Remote Heat Remedy
• ATM Modules, Supervisor Modules, ATM Adaptive L Tape Backup Drives HP Printer VOIP Palo Alto PA - 5000, Cisco, Juniper, Checkpoint, Bluecoat, F5
• GW 5.2.2, PowerBuilder 7.3 Win fax Pro lap l communication oral and written skills, Norton arts, MacAfee Virus
• TCP/IP, IBM 4331, IBM 8775, IBM 3650
• SQL2000 DBA XML Window8/NT
• Router Channel Bank, Frame Relay DSU/CSU 56/64 Blackberry Enterprise Server (BES) Symantec Antiv, Blue Cat Device BDDS 60
• Oracle Win95, MS Exchange, Proxy Servers Adobe Reader Service Pack 1,2,3 F5 Server, Nexus 2248, 5548, HP Enclosure
• Smart UPS 1400 Apc/ NT1-T1 PC/XT, HP SIM
• Fast Ethernet Hub 10BaseT LAN view
• Free vision unit, Unix Sun Server, Solaris OS/400 HP
• TCP/IP Setting - DNS Configuration
• NT Server 8500, VMS RS600, SideWinder Firewall 7.0
• Lynx Software, IIS, ETL Tool Software
• AS/400 Systems-Bay Router, Gateway 2000 Server
• Xerox5150,5755,8870,3600,7120,7535,5335, 600
• Vantage Ticking System, HP Open view
• Upgraded S/W, Cloned Printers

PROFESSIONAL EXPERIENCE:

Sr. Network Engineer

Confidential

Responsibilities:

• Duties included installing computer equipment, desktops, laptops, printers, scanners, digital senders and business card readers in the context of a Service Level Agreement Environment.
• Prepared computer equipment for delivery to end-users.
• Performed migrations from Windows 2002, Vista to Windows XP, including transferring data to new PC, configuring user profiles. Upgraded Agilent instrument equipment.
• Delivered computer equipment and software to customers with excellent customer service skills.
• Moved computer equipment based on customer’s instructions; installed Scanners, card readers, multifunctional printers and color printers.
• Set up laptop for users, including migration of user’s data, configuration of outlook profiles and of secured wireless connectivity working with Global Infrastructure work world-wide teams to achieve objectives perform hardware failures duties.
• Duties serve as across functional resource to the data center equipment, staging, tracking.
• Configured VPN connections for users and train users on how to use remote connectivity software from home. Virtual servers and software such as VMware, vSphere, vCenter, etc.
• Connected computers to domains; installed local printers, TCP/IP printers, and server based
• Utilized Peregrine ticketing software printers, Experience working for a federal government client
• Microsoft Office 2003 Suite Experience with installation of MS Office 2007 Suite, with business card scanner and fingerprint biometric authentication devices.
• Configured Blackberry Desktop Software for Blackberry Devices.
• Supported IT asset management tasks such as receiving new equipment, staging tracking and disposal recycling of life asset; capable of lifting 50 or more pounds.
• Performed hardware upgrades for Nokia 390 & 560, Checkpoint 4400 and 4800.
• Troubleshoot, maintained and upgraded VPN Gateway charge of Incident Management, Escalation Management, and Change Management.
• Ability to solve, high impact problems related to product availability; typically, system/solution focused related hands-on experience with analytical instrumentation, Research cabling company for installation of conduit Network cabling in a Data Center environment.
• Research Companies to come FDA onsite to do site surveys for PDU installation.
• Also, responsible included working on proposals budgeting before in of year as a P-Card holder.
• Integrating Network gear, windows servers, unix server and storage devices perform equipment inventory remote hands on break/fix support. servers, servers, and ion.

Network Engineer

Confidential

Responsibilities:

• Work in a Datacenter installing computer network equipment Provide Physical L2 some L3 Support for all Data Center Hardware Equipment, experience with Enterprise data centers
• Smart Hands supporting for Technical Support Groups/Daily Maintenance and Reporting required to Western Union, HCL, Northern Indiana.
• Clear, effective two-way communication, both verbal and electronic and tree house calls was required.
• Communication will extend to internal/external customers, team members and vendors coordinate with vendors off share OEM for spares and replacements.
• Strong customer skills allow to make good decision.
• Author user documentation such as User Guide, Quick Reference material, etc.
• Validate & modify PDF documents using ADOBE suites of software Lifecycle, Acrobat, etc.
• Installed Palo Alto PA-5000 series ASA checkpoint, providing hardware upgrade of Corporate Checkpoint 1100.
• Firewall duties include work 24x7 and “on-call.” VMWARE NSX implementation.
• Aptitude and attitude to learn my job duties working on new technologies.
• Server Hardware Knowledge and Support installing Network Device Hardware.
• Installed Palo, Alto PA-5000 series, EMC, VNX connecting cabling providing hardware upgrade 4507, 7000 Cisco Nexus switches, F5 Load balance
• Knowledge of (Routers, Switches, MUX, Patch Panels, etc)/Rack and Stack Server and Network equipment installation of cabling knowledge was required (network cabling, power cables, LAN, ILO, SCSI, Primary, Secondary, Backup etc.). bluecoat and F5 load balancing
• Knowledge of External Backup Units alert monitoring tool experience.
• HP Open View Operations - OVO preferred.
• Cisco Routers 3800, 3900, 7600 Series Cisco Nexus 7K/5K/2K
• Series of switches Cisco Catalyst 6500 and other Catalyst Series switches.
• Troubleshoot network performance issues and creates and maintains a disaster recovery plan.
• Recommend upgrades, patches, and new applications and equipment provide and follow technical support and guidance to users familiar with a variety of the field’s concepts, practices, and procedures.
• Develop and maintain processes, procedures and documentation of Network equipment decommission to be ship out per following Cut Sheets, HIF install Tibco Adaptor appliance, River bed servers.
• Monitor facilities for power, cooling and other capacity needs.
• Install cages and EMC, Wright line cabinets Test and turn up circuits.
• Install, configure and support large-scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment.
• Troubleshoot network hardware and software, working with 3rd party hardware vendors and suppliers on root cause analysis and resolution.
• Troubleshoot network link/configuration issues, isolating the problem, fixing the problem.
• Create new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
• Verify capacity, draining traffic, and suppressing alarms before replacing; optics, line card creates incident ticket, provides update and follow-up.
• Create new RMA requests through OEM vendors for both replacement devices well as obtaining technical assistance when troubleshooting devices.
• Track, maintain and update asset inventory of defective and replacement parts.
• Troubleshoot, trace, and loop links to locate the physical issue.
• Trace and isolate cables through patch panels.
• Test and clean fiber optic cables, and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network perform queue management for alarms, tasks, and incidents.
• Participate in ongoing deployment projects perform queue management for alarms, tasks, and incidents.

Network Engineer

Confidential

Responsibilities:

• Duties included working in a Datacenter installing computer network equipment. All servers were located and installed by grid location from a cut sheet. Work included configuring the ILOE on server by navigate to Network menu select DNS/DHCP RILOEII Network Set DHCP rename all servers and host name manually; Video enter the Wins and DNS server IP address change the Domain Name.
• Set up the Network Auto Configuration within the NIC and TCP/IP, VMWARE NSX implementation
• Enter the Transceiver speed auto select to off.
• Set Transceiver speed manual setting and the Transceiver duplex network port that the RILOE board was connected to, experience with Enterprise data centers
• Set up the typical 100 Base T and Full; change the IP address Sub Net Mask Gateway IP Address to the addresses supplied change the IP address Sub net Mask Gateway IP address to the address supplied.
• Built Racks to manufacturer specs, Rack server and switches cable host, primary, backup, secondary, connection per engineer provided cut sheet; configure ILO ports cable management on all racked equipment, inventory management on all servers and switches. F5 Load balance
• Installed Cisco Nexus 7000 switches, HP 3900 series, F5 switches, audit recalculation, Cisco Nexus 5548P, 2248, Switches cad5 cable, Fiber, and cooper connection.
• Installed KVM units; connected primary, secondary, backup, ILO cables to all servers.
• Created new RMA requests through OEM vendors for both replacement devices well as obtaining technical assistance when troubleshooting devices.
• Tracked, maintained and updated asset inventory of defective and replacement parts.
• Troubleshoot, traced, looped links to locate the physical issue. Tracing and isolating cables through patch panels. Testing and cleaning fiber optic cables, and optical interfaces. Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network perform queue management for alarms, tasks, and incidents and participate in ongoing Deployment projects and tree house calls was required. bluecoat and F5 load balancing.
• Installed EMC VNX Palo Alto PA-5000 Cisco 5505 ASA checkpoint, providing hardware upgrade of Corporate Checkpoint 1100 Firewall.
• Created the team SOP covering all operational and organizations policies and procedures.
• Provided Tier-3 troubleshoot support on all managed devices and supported technologies: Firewall, Cisco 3945 router VoIP, IBM 7026 RS/6000 server IBM 7145 model, Cisco Catalyst 350G, Faber switch.
• Completed hardware models physical inventory; IBM 8233, IBM 7978 X Series, IBM 7015 Model RS/6000, Mid Rang Sun Ultra 60 Sun fie V125, Sun Blade 150, Cisco Nexus, 2248TP Fabric Extender Sun spars T4 Server, Sun fire X2100, Cisco Nexus 7000, 5000, 2000 Platforms, Proxy Load Balancing Server, PDU s, Blue Cat Server ILO & IP setup Dell power ridge RS10, DL580 G7, DL380p G8 Server Compaq Proliant BL460c BL 20P Cisco Security Management Sever IBM x3650, IBM 6262, IBM 7945 model Ac1 System 7310 model CR2 HM, Sun Fire x2100, Sun spare T4.
• Installed blade HP Enclosure, IBM EUS, EMC cabinets, Sun Oracle 6.4, OASG server X4-2 Cisco 3925 Router, License, and HP DL580.
• Implemented problem resolutions to ensure business continuity and determined root cause analysis for all network problems.
• Improved quality and ensured consistent and timely resolution of incidents.
• Implemented necessary steps to prevent future incidents.
• Audited network devices to confirm network policies and guidelines meet or exceed targets for successful audits.
• Ability to work on multiple tasks simultaneously in a high-pressured environment work with remote, matrixes teams.
• Developed and maintained processes, procedures and documentation of Cut Sheets, HIF install Tibco Adaptor appliance, River bed servers.

Network Support Engineer

Confidential

Responsibilities:

• Worked in a Top-Secret environment, provided in-depth configuration to the Network Systems on all servers.
• Installed 32-port 10/100-mbps fast Ethernet switching module with modular up-link using CAT5.
• Installed Cisco switches 6500, 4003, 3620, and 2960; 5000, 120 UPS APC power supply.
• Inserted ATM, Video supervisor module to the network create VLan using Cisco Works 2000.
• Installed Logitech HD Pro Web cam C920, Cisco Jabber Video software, configuration to internal, external servers, multiprotocol HP printers, IP Address, Sub mask, Gateway configuration of HP Elite Book 8470p, Notebook PC Bundle, HP Monitor PJL, HP LJ Pro 400m401 DN, HP 400m 425dn MFP, HP Politer, Model HP Laser-jet CM6040f MEP Printer, HP Laser-jet P451x Printer, HP Laser-jet 4700dn Printer P2330dn, configuration to the external & internal Jet Direct Cards, Unilever IP Address, subset, gateway.
• Load balancing the network about 40% of the traffic making it efficient by evenly split the traffic load among several different servers, experience with Enterprise data centers
• Blackberry Enterprise Server—installed Blackberry Facilitated relocation of 950 end users' desktop equipment and coordinated all software and hardware transferable.
• Installed 600 Xerox Work Center 5755, 5335 color Printers, CAC Reader.
• Set up, configured, and supported internal and/or external networks, bluecoat and F5 load balancing
• Duties included over 900 portable wireless bar code devices/PD-As, and 1,000 scanners.
• Supported end-user on the new installations, including creating domains and maintaining clear understandable documentation for the current IT department Tier I & II desktop support of Active Directory Network Installation of Office 2007 and Service Pack 2 into Windows XP operating systems.
• Set up of laptops and desktops from inventory.
• Set up and maintained user’s peripherals such as scanners and Blackberry devices provided.
• Hardware upgrade of Corporate Checkpoint 1100 Firewall.
• In process of creating the team SOP, covering all operational and organizations policies and procedures.
• Installed Palo Alto PA-5000 series ASA checkpoint, providing Hardware upgrade of Corporate Checkpoint 1100 Firewall.
• Provided Tier-3 troubleshoot support on all managed devices and supported technologies.
• Provided support and knowledgeable in the use of Magic Help Desk Suite or other help desk ticketing and tracking system.
• Provided end user support to the networking, added groups as needed for special software/hardware configuration, hardware installations, and moves, decommissions and implementations in compliance with internal guidelines and standard operating procedure implementation.
• Supported and evaluated complex network system and recommends resources to maintain and/or expand service levels.
• Provided support in network planning, engineering and architecture development; monitors, maintains technical standards and internal/external customers and vendor’s solutions for network problems, and interacts with internal/external customer and vendors to determine system needs and resolve network issues.
• Utilized network management tools to discover, map and maintain the network, manages network equipment OS and version upgrades.
• Supported IT asset management tasks such as receiving new equipment, and tree house calls which required staging, tracking and disposal or recycling of end of life asset.
• Duties also included working on the MCC, CSC project, installing new laptop with windows 7 image, with McAfee version 4.6.0.3122, McAfee Encryption version1.2.0 Encryption for PC ver. 6.2.0.296, anti-pay ware Encryption ver. 8.8.0.975, Adobe Professional X1, IE 8.
• Installed Cisco IP phone communicator application configuration of user headset to laptop.
• Installed Cisco VPN client, VOIP, connected additional software, Visio, Prodigies, Solar winds, and MRTG.

Network Infrastructure Engineer

Confidential

Responsibilities:

• Worked as a Network Infrastructure Engineer in a Top Secret (NRRC) environment.
• Worked independently and as a project team leader—responsible for backups, development of wiring diagrams and chassis that increased work production by 80%.
• Supported the system/database setting, had input at meetings discussing a 6.2-million-dollar spending budget for the Government for new upgrades in design. Have experience with Enterprise data centers
• Worked closely with the inbound Watch Office VMWARE NSX implementations: handling requests and email inquiries, analyzing problems, researching and providing solid solutions,
• Developed a partnership with the end-users providing strong technical support and testing, debugging, and isolating hardware problems gauging network performance; and tracing data and protocol activity.
• Provided, as directed, internal consulting technical guidance installation of windows 2007 maintenance and repairs on hardware and support to application developers.
• Administered over 30 Checkpoint R75.x - R76 (GAIA), Juniper NetScreen-Security Manager, Cisco ASA, Palo-Alto firewalls, GRE and BGP Tunnels, Gateway-to-gateway VPNs, Port Exemptions, firewall rule, setting front and back office ACLs in a multi-silo environment.
• Upgraded 5 Checkpoint Mgmt servers & 20 gateways to GAIA.
• Had ownership of customer problems and incidents until the situation had been resolved to the customer’s satisfaction and or in compliance with agreed upon service level agreements.
• Installed new upgraded hardware for Network Servers Racks, Cisco Switch 2960-S 48 Ports 12 LCD E521 Panel Monitors 57 inches, SQL 2005 Server, 12 Capture Drone Units, Video Routers, four Cisco Server 1700 and configuring routers and switches, Auto Router, 3 Black Box ServSwitch Modular, AMX Auto Patch Optima, AMX Auto patch Modular, Pioneer DVD player DVD-V5000, Active HDTV Tuner 232-Atsct, Ashley Auto-Amplifier, Network printers, Sidewinder Firewall, 7.0 application support.
• Provided for unclassified and classified web-based applications that supported the Watch Officers in 24X7 environments.
• Load balancing the network about 10% of the traffic making it efficient by evenly split the traffic load among several different servers.
• Designed Network Architecture and provisioned Network for the data center and campus networks.

Network Support Engineer

Confidential

Responsibilities:

• Duties included installing computer equipment, desktops, laptops, printers, scanners, digital senders and business card readers in the context of a Service Level Agreement Environment.
• Prepared computer equipment for delivery to end-users.
• Performed migrations from Windows 2002, Vista to Windows XP, including transferring data to new PC, configuring user profiles.
• Delivered computer equipment and software to customers with excellent customer service skills.
• Moved computer equipment based on customer’s instructions; installed Scanners, card readers, multifunctional printers and color printers.
• Set up laptop for users, including migration of user’s data, configuration of outlook profiles and of secured wireless connectivity.
• Duties serve as across functional resource to the data center equipment, staging, tracking.
• Configured VPN connections for users and train users on how to use remote connectivity software from home.
• Connected computers to domains; installed local printers, TCP/IP printers, and server based printers.
• Utilized Peregrine ticketing software.
• Microsoft Office 2003 Suite Experience with installation of MS Office 2007 Suite, with business card scanner and fingerprint biometric authentication devices.
• Configured Blackberry Desktop Software for Blackberry Devices.
• Supported IT asset management tasks such as receiving new equipment, staging tracking and disposal recycling of life asset; capable of lifting 50 or more pounds.
• Performed hardware upgrades for Nokia 390 & 560, Checkpoint 4400 and 4800.
• Troubleshoot, maintained and upgraded VPN Gateway charge of Incident Management, Escalation Management, and Change Management.

NETWORK ENGINEER

Confidential

Responsibilities:

• Re-imaged and upgraded workstation to Windows 2002, also Lotus Notes Mailing System.
• Developed and modified systems and programs to operate and maintain (USDA) database, using knowledge of provisioning policy and service level agreements provide technical support for new project work equipment installations, issue resolution, scheduling maintenance, and provisioning activities, perform quality control checks and audits of all aspects of the provisioning life cycle asset management task such as receiving new equipment.
• A wide degree of creativity and latitude was reporting to a manager or head of a unit/department doing break/fix type work in an Enterprise Operations Center with data-centers and locations in multiple states.
• Responsibilities included over 900 portable wireless bar-code devices/PDAs, and 1,000 scanners.
• Trained on Lotus Notes applications.
• Traveled 50% to help with the training and installing of Network implementation categorized incidents correctly for call tracking and logging purposes and analyzed and assigned trouble tickets on user hardware and software issues.
• Analyzed and broke down the incident using Sidewinder 7.0 and SPAM Control.
• Worked with Windows 2000, Windows XP, and Standard desktop applications, Microsoft Office, Group-Wise, Frame Maker and MS Visio.
• Provided Blackberry support for in-house as well as remote users helped deploy over 900 workstations.
• Load balancing the network about 10% of the traffic making it efficient by evenly splitting the traffic load among several different servers.
• Spearheaded ITIL-based CIS Department initiative to provide one-on-one in-person concierge support through the Technical Support Service Center (TSSC).
• Improved customer satisfaction by 50% and reduced support center calls by 35%.

Network Engineer

Confidential

Responsibilities:

• Worked in a Top Security clearance area, using specific configuration tools and data conversion methods.
• Performed in-depth configuration and created user account policy misted with the design, test, and implementation of networks focusing on infrastructure components.
• Configured Network Switches and Routers.
• Installed Lynx software on Cisco 7500 Server Design and implement Network Management and HP Open view.
• Created VLan and configured a family of Routers.
• Performed in-depth configuration to the Registry using Windows NT Excellent system level troubleshooting and problem resolution skills in Satellite.
• Installed Network Cabling Rack assembly, supported, equipment relocation.
• Troubleshoot all network servers as needed by used Vantage ticketing systems to troubleshoot.
• Provided customer service/helpdesk support: listened to callers explain the incident, determined the probable cause, and worked with the caller through a step-by-step problem determination procedure, using telephone support with Exchange Server 2003.
• Semantic GHOST, Adobe Reader, and Service Pack 1, 2, 3.
• Utilized remote management tools such as LANDesk Remote Control.
• Troubleshoot and resolved Lotus Notes mailing system.
• Supported LAN security, implementing software installations and maintenance of user accounts.
• Migration and setup of desktop PC's and peripherals to include Active Directory migration of Desktops and Laptops and setup of user accounts setup of Local Groups and Domain Groups, Setup and assign TCPIP and IP addresses for users Configure Static IP Addresses from DNS server.
• Assigned administrator rights to trustees and IRT coordinators to Novel LAN Utilize active Directory tools to troubleshoot users.

Network Engineer

Confidential

Responsibilities:

• Worked in a Top-Secret environment, providing in-depth configuration to the security registry on all servers.
• Installed 32-port 10/100-mbps fast Ethernet switching module with modular up-link using CAT5.
• Installed Cisco switches 6500, 4003, 3620, and 2600; installed 5000, 120 UPS APC power supply.
• Inserted ATM, and supervisor module to the network create VLan using Cisco Works 2000 Tool.
• Performed quality control checks and audits of all aspect of the provision life cycle with the ability to multi task and be flexible.
• Connected the CEI/PRI-U port and E1 CSU with BNC connectors.
• Enabled all network modules (EN, LED); installed GBIC insuring both TX & RX Fiber; installed 48 port inline power 10/100 Base-TX switching module (10/100 Base - TX category 5 UTP).
• Installed all Cisco 3620, which contains a revision C-PCMCIA controller ATM-OC-3.
• Configured multiprotocol encapsulation over ATM adaptive layer 5 (RFC 1483) classic IP over ATM.
• Prioritized end user tickets using Lotus Notes mailing system.
• Configured Blackberry accounts using the Blackberry Web Client, allowing to poll POP/IMAP accounts on a regular basis.
• Modified existing equipment database for tracking the IT hardware throughout life cycle.
• Blackberry Enterprise Server—installed Blackberry Enterprise Facilitated relocation of 750 end users' desktop equipment and coordinated all software and hardware transferable.
• Duties included over 900 portable wireless bar code devices/PD-As, and 1,000 scanners.
• Set up and maintained user’s peripherals such as scanners and Blackberry devices provided support, while utilizing Magic Help Desk Suite or other help desk ticketing and tracking systems.
• Provided end user support to the networking, added groups as needed for special software/hardware configuration.
• Enterprise level Cisco Router and switch experience: Cisco Nexus 7k, 5k, 2k and Catalyst 6500 series switches, Cisco ACE load balancing, and Cisco ASA's.
• Checkpoint Firewall experience with the ability to work with carriers on MPLS and T1/T3 circuits.
• Utilized HP Open-view, NNMI, Cisco Works, and other Network Management systems such as HP Network automation.