QUALIFICATIONS:

• Strong Interpersonal Communication Skills
• Self - motivated / independent
• Proficient in Microsoft Office, Word, Excel, Power point
• Develop relationship with
• Physicians, Community Agencies and School System

PROFESSIONAL EXPERIENCE

Baltimore, MD 

Community Health Worker

Confidential

Responsibilities:

•  Ability to build sustainable relationships with community members, performs home visits, and assist in
• coordinating their health care as part of a team
•  Experience working with diverse populations and knowledge of neighborhoods served by CARE
• Familiarity with the local challenges and barriers to health care access for populations at high - risk for chronic diseases, resourceful and able to problem-solve barriers to care
•  Basic knowledge of Health Care Access, including referral systems and processes for making appointments at major medical institutions and FQHCs, especially for Medicare and Medicaid patients.
• Flexible availability, adaptability to changing schedules and roles, ability to work independently and as part of a team
•  Excellent inter-personal and communications skills

Baltimore, MD

Community Outreach Coordinator

Confidential

Responsibilities:

• *Experience in Public speaking * Neighborhood Marketing
• *Familiarity with Medicaid/ Healthcare Reforms * Outreach, Public Relations and Community relations activities and programs
• *Create special events such as health fairs, holiday campaigns, and corporate sponsorships to promote positive community relationships
• * Develop and maintain master calendar of community outreach events
• * Knowledge of many of the programs THC offer such as HIV Program, Substance Abuse, Mental health as well as uninsured program

Broadway, MD

Community Relations Specialist

Confidential

Responsibilities:

• * Neighborhood Marketing * Experience in Public speaking
• * Dental Screenings * Experience in sales/marketing
• * Oral Health Presentations * Familiarity with Medicaid System
• * Referral Program
• * Community Agency Alliance * Comfortable working with undeserved
• * Events/Table Days community
• Develop and cultivate relationships with community agencies, school systems, and physicians
• Develop and cultivate relationships with key community leaders as well as appointed and elected official

Catonsville, MD

Career Counselor

Confidential

Responsibilities:

• Coordinate with Baltimore Department of Social Services/Community  Confidential.
• Provide quality individual and group counseling and case management service leading participants to self sufficiency.
• Collaborated with Department of Social Services, Criminal Justice System officials regularly; referred clients to housing agencies and local shelters.
• Prepared reports; handled intake assessments, and presented cases.
• Performed routine and non - complex task to develop and maintain relationship with various agencies in the government, state, colleges and private industry.
• Draft Public briefing regarding agency partnership programs and activities.
• Assist in preparing cooperative agreement to ensure the Laws, rules and regulation of the partnership was in the guideline Department of Labor Regulation.
• Coordinate and implement weekly workshop and training.
• Recorded statistical measures of public participation in the program, complied with photographic documentation, and prepared final evaluation and report of the partnership programs at its completion.
• Recruit eligible Youth for training programs and marketing training services to community organizations.
• Facilitate the referral, identification, screening admission of the partnership program.

Baltimore, MD 

Customer Service Manager/Resolution Specialist

Confidential

Responsibilities:

• responsible for the supervision of a staff of twenty - four people within the customer service department.
• Anticipate customer needs and implement response that is appropriate for the person and the situation.
• Provide support and guidance to station personnel during irregular operations to minimize negative impact to our customer, our crew members and our operation
• Responsible for recruitment/ training of customer service representatives and gate agent
• Ensure compliance with all FAA regulations and Air Tran Standard Practices.
• Develop a strong knowledge of the systems, procedures, policies and schedules in order to make quality decisions and provide guidance to our crew members as needed
• As a resolution specialist who deals directly with client and passenger dissatisfaction taking complaints and resolving the situation so the matter doesn't get passed onto Corporate.
• Training new staff on security procedures and signing off new staff members enabling them to actively work around dangerous and life-threatening equipment.

Sinai Community Care/ Park 

Baltimore, Maryland 

Confidential

Responsibilities:

• *Assist with acquiring insurance, public services and resources
• *Retrieve appointment for the patient from the ED or IP discharge
• * Assess patient s logistical barriers to care and facilitate addressing those barriers
• * Identify services and resources needed such as transportation
• Insurance
• *Develop document and collaborative plan for appointment access and compliance in the EMR at the point of discharge.
• * Initiate Case Management & Care Coordination Referrals as indicated.
• * Collaborate with the Care Team; Community Health Worker, Social Worker, Care Coordinator, HCAM and the Medical Team.
• * Follow up and monitor for appointment compliance and resource access,
• * Ambassador will visit the bedside to ensure hospital inpatient discharges receive a seamless transition from the hospital to their primary medical home. No patient will be discharged to home without an follow up appointment.