SUMMARY:

• Dedicated Telecommunications Analyst with expertise in troubleshooting, diagnostics and customer service.
• Focused on building and maintaining a strong customer base through effective communication.
• Diligent, courteous and prompt.
• Excellent leadership skills.

PROFESSIONAL EXPERIENCE:

Telecommunications Engineer, Contractor

Confidential

Responsibilities:

• Install, configure and administer a Windows, Windows Server and Linux operating systems
• Travel to customer locations to trace cabling, data, fiber optic multi conductor twisted pair
• Terminate twisted pair copper on 110 or 66 blocks and twisted pair copper jacks and connectors Understand and troubleshoot PRI and analog PSTN connections Establishes voice and data networks by running, pulling, terminating, and splicing cables.
• Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
• Configure systems and network devices on multiple Different Vender Platform/ switches IE: HP/3Com, Alcatel - Lucent, Cisco, Juniper Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation IP protocols TCP, UDP, RTP Recognize different types of fiber optic cabling provide as built drawings in Visio or AutoCAD
• Programs multiple vendor switches, HP/3Com, Alcatel-Lucent, Cisco, Cisco Unified Call Manager and Cisco Unity Voicemail Services Juniper Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation IP protocols TCP, UDP, RTP Installs

Telecommunications Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Managed numerous projects involving telephony servers and phone deployment into Confidential sites.
• Maintained voice mail systems and access restrictions. Created relevant tutorials to make programs more user-friendly.
• Replaced and programmed phones. Oversaw MAC & D (Moves Adds, Changes and Deletions).
• Programmed and wired phone systems. Interacted directly with customers to resolve or explain issues and processes.
• Troubleshot new VOIP (Voice Over IP) phones. Configured Cisco Unified Call Manager and Cisco Unity Voice Mail services.
• Documented and recorded each installation.
• Supplied technical and customer service support by phone and in person.

Senior Lead Technician

Confidential, Kennett Square, PA

Responsibilities:

• Installed, terminated and tested Cat 5 and Cat 6 wiring, Fiber Optic, and AV cables. Built telecom closets.
• Installed and pulled horizontal station cables and backbone riser cables.
• Also installed cable trays and racks, modular jacks, patch panels, 66 blocks and 110 blocks voice /data lines and AV equipment.
• Supervised Multiple Cable Technician in preforming work on TRI-M Group Projects.
• Mounted and fastened control panels, sensors and video cameras.
• Documented and reported each installation.
• Briefed and supervised team members on procedures and project goals.

Communications Maintainer

Confidential, Baltimore, MD

Responsibilities:

• Ensured compliance with all railroad regulations for safety, operations and Federal Railroad Administration (FRA).
• Tested backup batteries, keypad programming and sirens to diagnose malfunctions.
• Mounted and fastened control panels, sensors and video cameras. Installed satellite TV systems.
• Operated various vehicles to haul crews and equipment.
• Placed copper and fiber cables for voice and data indoors and outdoors.
• Set up and monitored testing of new and improved components. Set up and installed drivers on printers, including dot matrix, Ink jet and Laser Jet. Responded to corrective maintenance requests and alarms in a timely manner.
• Supervised equipment returns. Tested machinery, equipment and parts to identify any defects. Operated tools such as hoists and saws.

Senior Telecommunications Technician

Confidential, Newark, DE

Responsibilities:

• Installed cable, telephone switches and key systems for numerous accounts (i.e. State Farm and Amazon). Set up, monitored, and tested components.
• Placed copper and fiber cables for voice and data indoors and outdoors.
• Installed Avaya and Cisco products such as routers, IP phones, and wireless systems.
• Explained company offerings to promote products and services to clients.
• Troubleshot networking issues and maintained accurate records including time-sheets, expense reports and maintenance logs.
• Supervised equipment returns. Carefully explained all aspects of cable system operations to customers.
• Administered required testing. Inspected installation sites to determine material requirements.
• Managed voice and data installation projects for new customers. Installed cable, telephone switches and key systems for numerous accounts.
• Developed alternative work-around solutions to enhance customer service.
• Extremely responsive to customer complaints and provided expedient repairs.

Senior Technician

Confidential, Philadelphia, PA

Responsibilities:

• Maintained 750 gaming machines of various types and manufactures to include moves, adds, changes, removals and preventive maintenance.
• Reconfigured and repaired monitors and machines. Ensured equipment attained minimum downtime as well as low breakdown occurrence. Responsible for the cleanliness of all equipment. Ensured quality conformed with ISO 9000 and ISO 14000 Internal and External Quality Audits.

Services Technician/Outside Plant Technician

Confidential, Wilmington, DE

Responsibilities:

• Operated power equipment including pumps, compressors, blowers, hydraulic aerial lifts and ladders.
• Performed construction work such as placing cable, unreeling, pulling and stringing wire strand and cable from pole to pole and pole to buildings.
• Determined differences between wire and cable colors. Connected wires and cables to terminals, and attached or detached various kinds of hardware to wires, cables, buildings or poles. Spliced PIC and non-pressurized cable, and fiber and make appropriate enclosures.
• Dismantled, moved or removed wire and cable, as well as related equipment and hardware. Reviewed work orders and company practices. Maintained up-to-date knowledge of NEC, NESC and OSHA regulations.