PROFESSIONAL SUMMARY:

• Seasoned IT Professional with Level 6C Security clearance (Accenture/DOED) and diversified experience as a Middleware / IT System Support Analyst, Business Analyst, Technical Writer, IBM Mainframe Applications Developer
• NCR POS and Hotel Reservation System Programmer / Developer, Client & Vendor (internal and external) liaison, Customer Service and support analyst, tester (QA, UAT, etc.). Applications and Systems proficiency in
• Monitoring systems (Splunk, Microsoft SCOM), card processing (credit / debit / ATM) VISA, MasterCard, and bank private label), WIC, Navy Cash card, Card Statements, Credit Bureau and Scoring (Beacon & FICO) for TSYS, Equifax
• TransUnion, and Experian, HR and HRMS in cooperation with EEOC and AAP mandated governance / compliancy, SDLC, Insurance Claims Management, training, QA and UAT tester, HR and technical trainer. HR Systems serviced clients
• CPC International, New York Times, Babcock - Wilcox, Prentice Hall Publishing, US Specialty and Retailing, Avon Products, Inc., Mobile Oil Corporation.
• Other experience includes: Marketing / Advertising / Customer Service liaison for Mercedes-Benz NA, Porsche-Audi Division of WorldWide Volkswagen distributorship where obtained experience as a Disney productions promoter for all VW/Audi/Porsche dealerships.

CORE KNOWLEDGE AND SKILLS

• Distributed technology: Splunk for monitoring of TSYS servers, applications and tools, Microsoft System Center 2012 Operations Manager (SCOM) system
• Business, functional and technical requirements gathering and documentation
• All phases of testing (Unit, UAT, QA and Customer verification)
• Microsoft Office Suites 2007, 2010 (Word, Excel, Visio, Outlook, and PowerPoint)
• SharePoint, IBM Rational RequisitePro, HP ALM, HP SDLCM, TSYS TMM
• COBOL II, CICS, ASSEMBLER, VSAM, ISAM, MVS, TSO, JCL, NDM / FTP, DB2 SQL, IMS / DLI, GRS (General Retrieval System Language)
• Soft Skills: Relationship cultivation, team building, strong written and verbal communication, and documentalist. Excellent interpersonal skills and professional work ethics
• Other: Executive and office administrator, merchant and retail services and strong customer / client services skills

PROFESSIONAL EXPERIENCE:

Middleware System Administrator II

Columbus, Georgia

Confidential

Responsibilities:

• Microsoft SCOM (System Center 3012 Operations Manager), SPLUNK and Dynatrace monitoring and service desk support. Added server agents to SCOM for subsequent monitoring and reporting.
• Main administrator for TSYS CMDB (Configuration Management Database and system) for online SLA and MQ Load response times reporting.
• Created and executed DB2 SQL queries for CMDB ad hoc and recovery reporting in fulfillment of client requests.
• Maintained CMDB DB2 user roles granting viewing and maintenance capabilities to SLA requestors, clients and users.
• Maintained CMDB DB2 database, mainframe COBOL programs and MVS JCL jobs and processes.
• Created and maintained step-by-step instructional documentation and deployed to SharePoint repository.
• Acting Business Continuity Plan coordinator.

Business Analyst Consultant

Alpharetta, Georgia

Confidential

Responsibilities:

• Created and published the SDLCM PowerPoint training deck (175 slides) to HP website for utilization by internal HP global users (PMs, PAs, developers and IT management) including process flows and screen views.
• Gathered business requirements via project and technical team meetings which included detailed meeting notes ensuring that all stakeholders were well informed.
• Entered business, technical requirements, and test cases in HP's ALM (Application Lifecycle Manager) tool.
• Tested ALM enhancements made to main training deck of ALM.
• Conducted online and Lync (Office Communicator) meetings showcasing presentations of training deck, test cases and enhancements to release training deck. Monitored releases of enhancements before and post-implementation.

Lead Business Analyst Consultant 

Atlanta, Georgia

Confidential

Responsibilities:

• Gathered and documented high-level business and system / technical requirements. Entered business and system requirements into Rational RequisitePro (Requirements Management application / tool). Mapped system requirements to business requirements. Edited all offshore technical documentation.
• Reviewed, edited and approved technical requirements, design and specifications documentation. Conducted JAR / JAD work sessions with all stakeholders and vendors. Monitored Project implementations. Acted as liaison between clients (internal and external) and developers to ensure integrity of technical requirements.
• Interfaced with third-party vendors and conducted support for: ACS / Xerox (SunTrust Tier 1 Call Center for Benefits, HR, Payroll, Learning, Total Rewards, etc.), Oracle Taleo (Recruiter and Candidate Applications, LexisNexis (Candidate / Employee Screening and Background check) SevenStep Recruiter and Peoplesoft (HRMS) support.

Lead Business Analyst Consultant

Norcross, Georgia

Confidential

Responsibilities:

• Conducted requirements gathering work sessions with key stakeholders and technical resources utilizing WEBEX teleconferencing.
• Documented requirements, created traceability matrix to facilitate next step phases, tollgate phase reviews. Deployed all documentation to SharePoint to enable auditor, peer, stakeholder and outside vendor access.
• Base24 capacity adds, relocating RFDS and Data Express Transmission services from legacy Tandem server to new HP Blade technology server to prep the legacy Tandem server for 2011 Peak Season transaction activity, and client bank Corillian Online Licensed implementation requirements.

Lead Business Analyst Consultant 

Atlanta, Georgia

Confidential

Responsibilities:

• Worked with internal business unit, project management, and SMEs to understand and document current / proposed business processes and objectives for Claims and Trust Management systems.
• Performed gap analysis between legacy Loss Fund Management (CICS platform) and in-development (new) Claims Management systems (CMS2).
• Performed analysis, requirement gathering and documenting of RiskTech, ARMS (Automated Risk Management System), SISDAT, Global Claims, Worker's Compensation Insurance Claim System applications and downstream Medical Claims Management Systems.
• Created user-friendly, step-by-step tutorials which included GUI and online claim screens views and functionality. Authored and maintained claims systems application acronyms, terminology and definitions dictionary for business requirements and gap analysis.
• Monitored online Claims Management support team tasks / efforts to gain knowledge of claims support noting defects for technical remediation.

Lead Business Analyst / Consultant

Tampa, Florida

Confidential

Responsibilities:

• Performed client / customer needs analysis, requirements gathering and business requirements documenting, defining functional test case scenarios, working closely with client, PMP and technical developers.
• Conducted research and analysis of state government debit card products. Articulated Business Requirements for Prepaid and Debit card, Electronic Funds Transfer / Electronic Card Account Platform, Electronic Benefits Transfer debit card, WIC (Women, Infants and Children) benefits debit card, and Navy Cash ATM/Debit Card platforms. Ensured that requirements complied with State, Federal and Navy regulatory standards.
• Monitored project Level of Effort from initiation to implementation (full SDLC) to project close.

Lead IT Bankcard Business Systems Analyst Consultant 

Tampa, Florida

Confidential

Responsibilities:

• Created customer / user high-level and detailed business requirements by: performing investigations, research and analysis, and gathering of information liaising between technical developers and customer / users, flowcharting and writing of business functional and technical requirements / specifications, reviewing all technical programs.
• Assisted in QA testing with QA tester via Mercury Center testing methodology.
• Monitored daily Call Center activity to gain knowledge into the logistics of cal center support on credit card information and handling of customer service calls.
• Identified and defined GUI Customer Service Screen interface transactions. Created mapped matrix for the interface rewrite; identified all customer service view service screens fields, screen resources (files, programs, drop-down menus, database usage) linking all GUI screen fields providing valid data entry and automatic field data.
• Chaired monthly and quarterly Visa / MasterCard Regulatory release scheduling and status meetings. Presented executive management with weekly spreadsheets of progress, schedules, and release support information. Tasked with writing product and service related release announcements.
• Reviewed all technical requirements and technical specifications via SDLC walkthroughs with all stakeholders.

Lead Programmer / Analyst 

 Columbus, Georgia

Confidential

Responsibilities:

• Articulated business, functional and technical requirements utilizing TSYS' System Development Life Cycle Total Methodology documentation standards system.
• Created and executed test cases / scripted tests for all phases of testing. Conducted test reviews with peers and stakeholders.
• Designed, developed, programmed, implemented, maintained and supported: TS1 / TS2 Credit Bureau scoring applications for Equifax, TransUnion, Experian, Fair Isaacs (FICO), VISA, ACH, MasterCard, Private Label, major banks and merchants, automated TS1 / TS2 billing system for extract and credit bureau scoring update processes, and OFAC compliancy reporting, credit and calling card applications.
• Performed analysis, design, development and implementation reviews for all project SDLC phases.
• Created CA7 job schedules for all jobs and processes.
• Utilized ENDEVOR to migrate all job JCL, processes, copy library elements, and program code into production.

Sr. Programmer / Analyst Automated Credit Reporting Systems

 Alpharetta, Georgia

Confidential

Responsibilities:

• Performed business analysis, requirements gathering and documentation for ACRO (Automated Credit Reporting) system, application development, modification, remediation and support of Automated Bankruptcy Notification System, Fraud Alert, Direct Access system, and System-to-System applications.
• Developed unit and test use case scripts / plans. Monitored QA testing for Customer Verification and UAT testing to ensure process and data integrity