Sr. Field Service Engineer Resume Brooklyn, NY - Hire IT People

SUMMARY:

Several years’ of experience in the IT industry at all levels of service, from technician to management. Technical experience broadly encompasses Fiber optics, CATV, Networking, VOIP, high - speed data.
Several years’ of leadership experience - mentoring, training and facilitating. Results oriented leader, focused on metrics improvement and customer satisfaction and retention.

TECHNICAL SKILLS:

Comprehensive knowledge of Cisco Systems routers / Cisco Systems switches / QoS router parameters /and QoS switch parameters
Extensive knowledge of network monitoring and management tools
In-depth knowledge of LAN and WAN protocols like MPLS, HDLC, PPP, Multi-Link PPP, T1, DS3, and SONET / Routing Protocol (BGP4, OSPF, EIGRP, RIPv2), Routed Protocol (TCP/IP, SNMP, SMTP) Voice Protocol( H.323, MGCP, SIP, SCCP and RTP)
Advance knowledge of IP network and Cisco network administration / Possess strong network troubleshooting, interpersonal and communication skills
Ability to coordinate multiple tasks simultaneously and work as a productive member of a team / Design, configure, deploy and troubleshoot advanced IP-based network infrastructure technology solutions for clients
Implementation of traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.
Implementation of HSRP, DHCP, DNS, 802.11,FTP, TFTP, MRTG / Implementation of Punch Blocks, Tone Tracers, Repeaters, T-BERD, Modems, CSU/DSU's, Professional Modular Plug Crimper
Extensive knowledge of Microsoft Windows 10/8/7/ 9.X/2000/XP/ Server 2003/2008, VMware / Microsoft IGMP Snooping, Security (802.1x, Port Security) Ether Channel, IP Routing, Frame-Relay, ATM, TCP/UDP

PROFESSIONAL EXPERIENCE:

Confidential,Brooklyn, NY

Sr. Field Service Engineer

Responsibilities:

Provide front-line support for all end-users with hardware, software, and application problems.
Diagnose and resolve user-reported and server problems as tools and expertise permit. Escalate issues where necessary.
Provide Cisco networking maintenance and maintaining the organizations information security.
Design, configure, deploy and troubleshoot advanced IP-based network infrastructure technology solutions for clients
Responsible for site surveys, system analysis, system evaluation, and assessment of client network topology as required
Identify client requirements and act as the technical point of contact for client issue resolution
Coordinate with account management teams to manage client expectations and provide timely status updates
Perform responsibilities of designing and implementing new LAN/WAN technologies for customers
Provide ongoing technical support to clients as required
Assist in duties relating to UNIX system administration.

Confidential,Long Island,NY

Cisco VoIP Engineer

Responsibilities:

Assisted in the migration of a PBX system to a VoIP system for the Port Authority of New York & New Jersey.
Assisted in the deployment of a VoIP system, surveyed the existing PBX system, cross connected analog lines from 66 blocks to voice gateways, turned up T1& Sonnet nodes, configured VoIP system, and tested VoIP system.
Provided the on-site classroom and one-on-one training for telephony equipment and VoIP network.
Delivered on-site engineering support of Cisco Call Manager / Cisco Unity solutions.
Provided detailed documented reports of daily and weekly progress of migration process.

Confidential,Brooklyn, NY

Network Administrator/ Sr. Field Service Engineer

Responsibilities:

Provide front-line support for all end-users with hardware, software, and application problems.
Diagnose and resolve user-reported and server problems as tools and expertise permit. Escalate issues where necessary.
Provide Cisco networking maintenance and maintaining the organizations information security.
Design, configure, deploy and troubleshoot advanced IP-based network infrastructure technology solutions for clients
Responsible for site surveys, system analysis, system evaluation, and assessment of client network topology as required
Identify client requirements and act as the technical point of contact for client issue resolution
Coordinate with account management teams to manage client expectations and provide timely status updates
Perform responsibilities of designing and implementing new LAN/WAN technologies for customers
Provide ongoing technical support to clients as required
Assist in duties relating to UNIX system administration.

Confidential,Snow Hill, NC

Plant Maintenance Supervisor

Responsibilities:

In charge of the demand and preventative maintenance in multiple locations.
Supervised 3 maintenance technicians whose responsibilities included forward and return sweep, CLI, forward and return line problems and return certification.
Supervised field supervisors
Coordinated the day-to-day operations of maintenance in the department.
Collaborated with maintenance managers to determine technical needs and budgetary requirements on monthly and annual basis.